Bad Experience at Moon River Pizza

[Shwaz]

their pizza sucks! my opinion only, but the dough is flat, flavorless and way too much flour.  The sauce has too much tomato paste and overall its mediocre at best, not sure of the facination with this place as there are way better pizzas in town and really, should anyone have to put up with being treated like that for trying to spend one's hard earned cash, not in my opinion. 

Couldn't agree more... everyone swoons over their pizza and I've never understood why. Al's pizza is much better imo especially if you're getting the whole pie and not just slices. Renna’s and Brooklyn Pizza I think are the best in town but unfortunately not in the neighborhood.

You did the right thing by leaving and firing back some obscenities followed by as many bad reviews you can give. Even if I did like their food their actions are unacceptable. I would eat the garbage from Domino’s before going back to Moonriver after an experience like that.

[Dapperdan]

I called and someone who said they were the manager took my number down and said he would call me back. Hopefully they will call but the way things are going over there I do not expect a  call back.

[Deuce]

"teenager hipster f*#k central"

It is definitely that and part of the problem for poor service. I would never return but I would also contact management and tell them all about it. I'm not sure what I would have done in a similar situation as I have never had a situation that horrible at any place of business before; but if the waiter seemed like he was about to really cross the line, I would politely ask the assistant manager to contain the situation before you call the police. Nobody wants the popo involved and that usually ends the problem.

Food's just ok. I think the only reason they're popular is the location and cool name.

[aj_fresh]

Mikey's is good. When I worked on Gate Parkway, I would eat there all the time.

IMO, any establishment were there are young wait staff (and is sounds as if the wait staff here is young and inexperienced) working can ruin any patron's experience. Not to go off topic here, but we dined at an establishment (local to the area) a few years ago. My wife paid with her credit card and left the establishment without it. She did not notice until the next day and called to cancel/check the account. Turns out that one of the wait staff used it to cover expenses/charges (multiple charges) at the end of her shift.  Needless to say, I did not need a manager to rectify this as I had my wife press charges and she was fired instantly.

It just goes to show that a lack of experience and ettiquete(sp?) coupled with a high stress and consumer facing business is not the right job for everyone. Management should be held accountable for the people they hire and they should be made aware of the situation. If it happened to you, who knows who else it has happened to.

[CrysG]

I think I remember reading on one of those review site that started with a Y (yelp or yellowbot) that the men are disrespectful towards women.

That and the problems with the past health inspection that I read at Jacksonville Confidential.

Maybe I'll start going to Al's or Pizza Palace.

[Dapperdan]

So my wife and I just spoke with the manager Dan about it. Long story short, he said that he talked to his severs and that we escalated the situation. That he see's nothing wrong with the way the servers handled it. That this whole situation is "bullsh*t". That he doesn't care that we are upset nor does he care that he's losing money, " we don't care about you, there are other people that will eat here."

So as you can see the pattern of disrespect for customers starts at the top. That no matter what his employees do, they feel that it's okay since they have a loyal following. That one persons business isn't worth teaching customer service.

Knowing that now why would anyone want to eat there?

[Shwaz]

Big thumbs down to Moonriver

[CrysG]

Wow I'm surprised that any company would act like that. I thought maybe after you talked to the manager that he would apologize but then to pretty much say I don't care what my employee's do tops the cake.

Wow. Wow.

[77danj7]

Wow...That is absolutely unbelievable!  The Forums, Folio, Times Union, etc definitely do deserve to receive this story after management responded like that.

[Steve]

Crap - well, I'm a bit shocked.  I never thought that would be the way this would be handled.

The only thing I can think (and it would be a HUGE stretch), is if it wasn't really the manager calling back, but someone else (perhaps the guy who treated you like crap).

The other side of me makes me think that I'm trying to give them too much credit, and it really happened, I'm just a bit shocked, because it has been the exact opposite of any experience I've EVER had there (that's going at least every two weeks for the past couple of years).

[CrysG]

I don't think dapper had a problem with them prior. I think I remember him saying he liked the place and told people about it. I think the problems start when you have a problem. Then they don't care how many times you've eaten there.

[Steve]

I guess I'm comparing this to like Nicky G's, where every time I was there, something went wrong every time I was there - some times it was little, some times it was more than little.  You know what I mean, it just didn't seem like they were firing on all cylinders.

[CrysG]

I gotcha...but this was a BIG wrong.

I was showing this to my roommate and she said she's not surprised with Moon River. I think I'll pass on their pizza, it was just okay to begin with.

[aj_fresh]

If you would of never called, you would have never known. This is why you always follow up. Pizza is a dime a dozen. Try something new

[DetroitInJAX]

Wow.. Odd.

Love their pizza and never have had a problem.