Bad Experience at Moon River Pizza

[stjr]

Lake, I found this quote from you from 5 years ago on Skyscraper City.  Who could have known then what the future held?!!!    What happened with this location?

Two new restaurants coming to Adams Street. W.A. Knight now 100% full

Moon River Pizza coming downtown

3 Feburary 04

Moon River Pizza, a popular Nassau County-based restaurant, signed a lease Monday afternoon with Langton Associates, thus becoming them the second commercial tenant in the W.A. Knight Building on West Adams Street.
Dan and Andy Bottorff, brothers and business partners, are expected to begin renovating the 2,500 square-foot space right away.
Knight building owner and Langton Associates controlling partner Mike Langton said he had been negotiating with Moon River for several months.
“It took some time before we had a signed contract,” said Langton, “but we were willing to be patient while they worked with their contractor and addressed some of the issues they were having.”
According to Langton, Moon River’s downtown venture has been budgeted at approximately $150,000 and additional funding from the City will likely be sought.
“We’re just extremely pleased to have a contract with them,” said Langton. “Our building is totally occupied now and that, in many ways, validates all the work we put into the W.A. Knight Building.
“It’s the realization of a dream that many people said would never come true; a downtown residential building with active first floor retail.”
Moon River has set a tentative early May opening, likely coinciding with the opening of the Knight building’s other retail tenant, Ieyasu, a Japanese restaurant.
Dan Bottorff, who will manage the Jacksonville store, said Moon River will likely be open weekdays until 6 p.m. and on Saturday.
“One of the biggest drivers for us was that we really wanted to be a part of the revitalization of downtown,” said Bottorff. “We’re excited about coming to Jacksonville and we can’t wait to open.”

[Steve]

They pulled out and selected the Murray Hill location.  I don't remember the exact details behind what happened.

[thelakelander]

Yes, I remember making that post.  I don't know why they pulled out, but it probably had something to do with getting a better deal in Murray Hill.

[graceface]

So my wife and I just spoke with the manager Dan about it. Long story short, he said that he talked to his severs and that we escalated the situation. That he see's nothing wrong with the way the servers handled it. That this whole situation is "bullsh*t". That he doesn't care that we are upset nor does he care that he's losing money, " we don't care about you, there are other people that will eat here."

So as you can see the pattern of disrespect for customers starts at the top. That no matter what his employees do, they feel that it's okay since they have a loyal following. That one persons business isn't worth teaching customer service.

Knowing that now why would anyone want to eat there?

Dan did not say this, no way! Don't believe it!

[Springfielder]

So my wife and I just spoke with the manager Dan about it. Long story short, he said that he talked to his severs and that we escalated the situation. That he see's nothing wrong with the way the servers handled it. That this whole situation is "bullsh*t". That he doesn't care that we are upset nor does he care that he's losing money, " we don't care about you, there are other people that will eat here."

So as you can see the pattern of disrespect for customers starts at the top. That no matter what his employees do, they feel that it's okay since they have a loyal following. That one persons business isn't worth teaching customer service.

Knowing that now why would anyone want to eat there?

Dan did not say this, no way! Don't believe it!

You joined just to start this back up again? Give us a break 

[graceface]

Its just a comment dear. No need to get huffy

[riverside_mail]

No need to get huffy, but no need to pick the scab off of this sore, either, especially since nothing useful was added to the conversation.

[reednavy]

Oh God, not this thread again.

[David]

it's baaaaaaaaaaaaaaaaackk

[RiversideLoki]

I have nothing useful to add.

[ProjectMaximus]

I have nothing useful to add.

Ohhh, sweet mother. Is M:TG still around? I have, like, $4000 worth of Magic cards I've always wished I unloaded back when they were worth something. Now, I can only hope it makes a huge comeback someday and my vintage cards send me into early retirement.

[RiversideLoki]

M:TG is still around. The rules have all changed though. There's still some of us old rules holdouts.. but most of the awesome cards we used to play with aren't allowed anymore or have been dumbed down with counter cards.

[Springfielder]

Its just a comment dear. No need to get huffy

No dear, not huffy...just stating the obvious

[David]

no need to get schwinn...or motobecane.

[Springfielder]

no need to get schwinn...or motobecane.

Must be tired, it took a few seconds to catch it....that's cute