Bad Experience at Moon River Pizza

[Bewler]

You guyyyyys, that's not what really happened! The assassin only tricked everyone into thinking he left. He still lurks the alleys and AC ducts.

[ChriswUfGator]

You guyyyyys, that's not what really happened! The assassin only tricked everyone into thinking he left. He still lurks the alleys and AC ducts.

Justin was special forces/black ops, and Dan is a Russian spy...

Instead of Moonraker, the next James Bond will be called Moonriver...

[Cliffs_Daughter]

  Thanks, I just choked on my lunch laughing so hard!!!

Which, BTW, is NOT pizza. 

[TREE4309]

Oh I'm familiar with the gist of this thread.  My comment was directed at Ocklawaha's peyote-fueled post above mine. =)

too long...no read.

Tree:

Here's your summary: Someone was asked to leave moon river in a less than desirable fashion, the employee was busy and acted in haste and everyone has an opinion on customer service.

[konstantconsumer]

wow.  i just read this whole thread.  incredible stuff, on both "sides."  i have to say that i've been to moon river quite a few times.  i would go there for lunch when i worked for SAO, and now that i'm back in school i go there for dinner quite often.  i know a girl, blanca, that used to work there.  every time i've been there, the service has been good.  not exceptional, but well above average.  they are very good about refilling your fountain drink, for example.  i really like their pizza too. 

of course, i'm one of those young, hipster f**ks, so maybe they treat me normally.  idk. 

I knew you were one of those hipster whipper-snappers...with the K instead of the C.

Are you talking about Blanca who made a brief camero in cocaine angel/worked @ london bridge for a bit?

yup.  we went to middle school / some of high school together.  hang out at similar places.

[Ocklawaha]

Hey it's not nice to talk about Blanca and BLOW at the same time...  I got some root beer up my nose once but that was by accident.

Peyote - Fueled? Don't ask me how I know this, but I know, the stuff just tastes like Shit. Besides that if you inhale you could come under the shadow of the great indian!

NO THING ON ME
By: Curtis Mayfield

Twinkling twinkling grains
They do all sorts of things
While your inner mind is pleased
Your conscience is only teased...

More and more you feed
Until you grow another need
Playing fantasy
You have no reality

I'm so glad I've got my own
So glad that I can see
My life's a natural high
The man can't put no thing on me

I'm so glad I've got my own
So glad that I can see
My life's a natural high
The man can't put no thing on me

Sit down and take a listen
This may be something that you're missin'
I know your mind,
You want it funky
But you don't have to be no junkie

Just be glad you've got your own
So glad that I can see
My life's a natural high
The Man can't put no thing on me

OCKLAWAHA

[Coolyfett]

Let me preface this by saying I have been a big Moon River supporter since they opened.  I have referred many a  person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says  " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife.  We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.

I have never had an experience where we were just trying to bring up an issue we thought management  should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.

I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.

Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!

[cayohueso]

Aww Jeez. Come on down to Goomba's Pizza here in Palm Coast and get a nice big feta cheese calzone and a .38 across ya' mug. Customa service? Fuggedaboutit...oh and Moon River tastes like Totinos Pizza topped with Vegemite. Go to Al's.

[Dapperdan]

Let me preface this by saying I have been a big Moon River supporter since they opened.  I have referred many a  person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says  " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife.  We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.

I have never had an experience where we were just trying to bring up an issue we thought management  should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.

I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.

Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!

So is yours. This has been discussed in detail many moons ( no pun intended) ago. We already had our food when we complained, so no mucus, and I did call back after the heat of the moment. Did you bother to read any of that?

[Coolyfett]

Mr. & Mrs Dapperdan,

Though I understand that you probably felt so furious for the bad service and have all the right to express your opinion, after all you are in the country where you can say everything.

I honestly believe that you have turned this into childish, ridiculous act.; so what? you got a one time bad experience at a place and you decide to turn it into the end of the world? perhaps is better if you just don't go out anywhere, since you are in the country that is recognized by the lack of customer service.

There are so many more important things happening in the world today for you to start complaining like babies, so what do you want? fine the employee made a mistake, your money was given back, the young assistant of manager apologized already what else do you want? the employee to be fired??? you should be ashamed of yourselves for wishing that onto someone, haven't you seen the news and the high unemployment levels throughout the country??? perhaps MRP is better off without customers like you.

I have gone to that restaurant since their very first days and I have always love the youth in there, their spirit, music, environment, food and service.

You should be ashamed of yourselves for making such a big scandal of the fact that an employee that was off duty came in there was able to eat before you, when you should see the positive side of a business caring enough for their employees, how many employers out there give that back???

And about being scared for your safety?? please I'm sure they have a lot of pizza to prepare instead of wasting their time with people like you.

Good job MRP for standing up for your employees and for not letting negative, unnecessary comments stop you from doing what you do best.

Exactly!! I totally agree with this post. I liked the place, it was different, had a city feel to it. Dan I read your original post 3 times prior to my 1st reply and you were trying to punk the kid out, while he was working. As for the so called employee that skipped, no one knows what their arrangement was. There are just too many possibilities to randomly confront the waiter for basically nothing and then not expect everything to be peaches and cream after you probably embarrassed the dude. Dan you may have handled the phone call like a grown man, but confronting the waiter was a SUCKER move in my book. Sometimes you have to take a deep breath and keep it moving. The Sky is not falling in Moon River Pizza, and when I come back to visit Jax that is the first place I am going. I love it/

[Coolyfett]

What is most amazing is that the OWNER apparently hasn't thought it worthy to respond or defend his establishment, especially since MJ called this thread to his attention and invited his response.  Regardless of one's personal position on this, failing to make the attempt would speak volumes about his attitude toward the business and its customers: uncaring.

Even today's lowly Wall Streeters have tried to publicly defend their businesses and reputations, even after they are out of business!

Draw your own conclusions.

Sounds to me like the owners have a life and a business to run. This is one funny ass topic...so what is the ultimate goal here? Moon River Pizza going out of business, so everyone can say "hey I helped Moon River Pizza go out of business look at me yaaaaaaaaaay" All the more serious issues in Jax and this topic gets 24 pages worth of replies? Craziness...If I was Moon River Pizza's owners Id say fuck all yall!! Dan got skipped and the haters rise from the graves. GET A HOBBY.

[Coolyfett]

Let me preface this by saying I have been a big Moon River supporter since they opened.  I have referred many a  person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says  " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife.  We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.

I have never had an experience where we were just trying to bring up an issue we thought management  should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.

I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.

Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!

So is yours. This has been discussed in detail many moons ( no pun intended) ago. We already had our food when we complained, so no mucus, and I did call back after the heat of the moment. Did you bother to read any of that?

Yea I got to most of it, I reply as I go. Dan you don't seem as much of a crybaby as I originally thought you were, especially after the 5 or 6 fake posters that came on here, which I did agree with. My opinion is you started it, and Moon River didn't know how to deal with your lack of patience. You lite the match and the house burned. The customer is NOT always right. I will give you credit for having a wife though. You seem like a normal man to me. So peace and good luck with  your agenda.

Pearl Harbor
JFK Assassination
MLK Assassination
Sept  11th 2001
Moon River Pizza Tragedy

[BridgeTroll]

Cooly your strawman is pretty poor.  Nowhere did Dan liken his experience to Pearl Harbor, nor is he trying to close Moon River Pizza.  He did not light the match and he did not "punk the kid".

He simply posted his experience at MRP and people responded.  Unlike yourself most read ALL the posts before making up their minds who did what.  Your response is plain old fashioned "blame the victim" mentality.  I bet you thought you were more progressive than that.

[stephElf]

This thread is still going - really? And now is littered with even more ignorant, off-color comments and phrases.

But the one semi-intelligent conversation we had about gay people gets shut down on like page 4.

Typical Jax.

[ChriswUfGator]

Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!

So is yours. This has been discussed in detail many moons ( no pun intended) ago. We already had our food when we complained, so no mucus, and I did call back after the heat of the moment. Did you bother to read any of that?

Of course he didn't bother to actually READ anything before ignorantly spouting off...

See, this is the "NEW" world order, where everybody's opinion counts, especially when they haven't bothered to educate themselves about the situation!

And double-especially when they're bashing someone else for being upset over something they would be equally livid about had it happened to them...

Society is really going to hell.