Bad Experience at Moon River Pizza

[77danj7]

Is "Uncommon Grounds" closed or the one you referred to another location other than San Marco?
We drove by on Saturday and the San Marco store seemed to be closed down.

[Springfielder]

Well I do have to say that there is a little more anger on the part of the anti mrp posters than is warranted.

These people have never been held to account before, and it obviously came as a surprise that people have standards that they have not lived up to.

Its a lot to absorb, please take my word for it.

But I must say that people lose their own credibility if their entire attitude now consists of posting stuff telling these people that they should listen to the advice of the posters on this board, and that advice is "F*$k Off!!"

I would like to hear from Dan the owner.

But I think Justin deserves some credit here as well.

What positive advice does anyone who has eaten at MRP have to give?

Stephen, the only posters in this thread who came here with anger, using vulgar language and personal attacks, and telling us all to eff' off and 'get a life', were the Moon River SUPPORTERS, with their dozen different 1-minute old screenames with a post count of "0"...

Everyone who is a forum regular has been civil in expressing their view. But Justin from MRP, in his utterly OBNOXIOUS first post here, and then whoever the two 14yr old kids are that probably work at MRP and keep popping up with 47 newbie screenames, are the ones that express the hostility and the "Go F* yourself" attitude. Not us. Ironically enough, the very same attitude Dan and his wife complained about in the first place. Shocker...

I just want to see Dan treated right. I think Justin deserves maybe a half a prop for his second post, because like I said before, it was just another one of those "I'm sorry...that YOU got confused and misunderstood the situation" things. Only a half-azzed apology at best. And the manager and owner haven't done anything to remediate their own actions, which were atrocious.

As for this apology by Justin, not only was he trying to say his actions were misunderstood, but then blamed his aggressive behavior as a result of being a veteran. That's sad, in of itself...although I'm grateful for his service to our country, don't blame being out of line with someone on that.

[ChriswUfGator]

Is "Uncommon Grounds" closed or the one you referred to another location other than San Marco?
We drove by on Saturday and the San Marco store seemed to be closed down.

They are relocating to Springfield. Not sure what the opening date is, they might already be going. As you can tell, I haven't been since they shut down in San Marco. I don't get to Springfield much anymore.

[Johnny]

Favorites:

Mexican -
La Nopalera
Cinco de Mayo (La Nop owned/The Landing)
Burrito Gallery

Sushi -
Sake House (Riverside)

Mongolian BBQ -
Chun King (hole in the wall off Monument)

Others, including some national chains -
Chili's
Boston's (near the Airport)
Kickback's (Awesome beer selection)
Bold City Brewery
Benny's Seafood (Landing)
Whitey's Fish Camp (It's a drive to almost Green Cove, but worth it)
Wild Wing Cafe
Three Layers (not a huge coffee drinker, but they are good and across the street from me
Seven Bridges
Rag Time
Mellow Mushroom


And for subs -
Publix

[Cliffs_Daughter]

(are we hijacking the thread by listing good places now?  )

I miss Uncommon Grounds. After I moved west a year ago I didn't really go back there since Hendricks Ave. wasn't on the morning commute. Anyone know WHERE in Springfield?

Favorites for service are:
Sushi Cafe (they know me by name)
Stonewood Tavern (but only the Baymeadows one)
Native Sun in Mandarin's deli/cafe
Tidbits
The Magnificat Cafe
Shelby's in the Main Library
Mellow Mushroom (Tinseltown)
and don't ding me for this one, but... Chick Fil A of Roosevelt (hey, I have a little one and family nights ROCK!)
There are lots of places I'd like to visit but with a family and the economy I have to rein it in a little.

I wanna know who you deal with at Seven Bridges. I could never get timely service there, whether I was outside or indoors next to the kitchen.

[David]

Re: 7 bridges.

Buddy up to Kim & Jeremy at the bar. They take care of their regulars & semi regulars.

So when does this thread get locked down?

[ChriswUfGator]

Re: 7 bridges.

Buddy up to Kim & Jeremy at the bar. They take care of their regulars & semi regulars.

So when does this thread get locked down?

Personally, I think it should stay open until Dan gets the apology he's owed from the owner.

[mtraininjax]

Don't hold your breath. The attitude from MRP is terrible at best.

[Ocklawaha]

Latitudes next to the Five Points Theater! DIVINO COLOMBIAN!

Ask for the stuff that's NOT on the menu, because they'll make lots of stuff custom ordered so you can get a taste of Colombia.

BTW, If your thinking "Mexican", "Colombian", hot spicy... your going to be sorely disappointed. There is little in the Colombian diet that involves heat and heartburn.

OCKLAWAHA

[ChriswUfGator]

Don't hold your breath. The attitude from MRP is terrible at best.

Then this thread should stay open permanently, and I'll make a point of linking to it on every restaurant review site I normally visit.

[mtraininjax]

Chriswufgator - I don't think DapperDan is expecting one anyway, and really, what is the point, both sides are wrong to each other.

[ChriswUfGator]

Chriswufgator - I don't think DapperDan is expecting one anyway, and really, what is the point, both sides are wrong to each other.

Both sides are wrong to each other that's true, but one side here is also just plain wrong period.

I think people have a right to know what might happen, in the event they ever have an issue with a particular business. When things are going well, there's never a problem. What separates the good from the bad is how they handle themselves when don't go well, and this place has earned a massive FAIL on that basis.

Once it became evident that Dan's story was indeed true, I was personally shocked by it. The guy got assaulted and embarrassed in front of his wife, and Moon River refused to lift a finger to make it right.

Their opportunity has come and gone at this point, the only thing left to do is put it out there, so others can avoid the same kind of treatment. Personally, I would want to know whether, if I choose to do business with a particular place, that I might wind up in a fist fight if they screw up my order, etc.

[mtraininjax]

Chris - the one thing you don't do when this happens to you, is make an equally large scene. DD (no offense), but you can handle this and take the high road.

DPBR, Health Department, Code Enforcement, reviews on all the free websites, owner of the space that Moon River leases, Moon River's Insurance company, there are plenty of options, and probably more that I did not mention. The point is, you have a bad experience and the management won't do anything to fix it, move on, go somewhere else, and never look back.

You never know if you are standing in line at Starbucks and some nutjob goes postal because he's having a bad day, so you never know what will set people off these days. Just be careful out there.

[ChriswUfGator]

Chris - the one thing you don't do when this happens to you, is make an equally large scene. DD (no offense), but you can handle this and take the high road.

DPBR, Health Department, Code Enforcement, reviews on all the free websites, owner of the space that Moon River leases, Moon River's Insurance company, there are plenty of options, and probably more that I did not mention. The point is, you have a bad experience and the management won't do anything to fix it, move on, go somewhere else, and never look back.

You never know if you are standing in line at Starbucks and some nutjob goes postal because he's having a bad day, so you never know what will set people off these days. Just be careful out there.

I guess we will have to agree to disagree on that one.

This guy got assaulted, screamed at, and publicly kicked out of a restaurant. Worst part is, he was embarrassed in front of his wife, and she was treated equally horribly. You're making it sound like Moon River was out of ketchup, or his pizza had olives on it when he asked for mushrooms. This is not some minor thing, mtrain, it's a big deal.

If it was some normal minor screwup, then nobody would care, including Dan, but that's not what happened. This was WAY out of line. In fact it's so out of line that I can say for certain that I doubt you've ever been treated that way at a restaurant, and probably have no idea how you'd feel about it or what you'd do.

[Springfielder]

I agree, the treatment was a bit more than just bad service...and he had every right to voice his frustration and opinions here on the forum. If it's come down to where we cannot express our outrage at the poor management and behavior of others, because they might go postal...then it's time we all stay locked up inside our fortress of a home.

Knowing now that someone was treated so poorly there and that the management team did little to nothing to rectify the situation, tells me that it's not worth giving my money to again.