Bad Experience at Moon River Pizza

[ChriswUfGator]

Hi, Im Rose, I have been hearing about the bad service one experienced at moon river last thursday night, so i figured i would create an account to get better insite on what is going on. I actually was there It was my husbands 50th birthday. Your right the place was packed and i can see your point in how it was disrespectful for the employees to treat you that way. I also seen the way you were acting.
My family and i had 4 tables in the middle of the restraunt and were appauled when seen what was going on. I do believe you were very rude to the employees as well as they were rude to you. I just want to say yes they are young but age should not have anything to do with the way it was handled. i personally would have handled it differently if i were you as well. So i understand your money was giving back and you recieved your food, I would like to know how far you are gonna take this? With all do respect what do you want them to do in order for you to drop this? I did not see anyone try to jump you i did think that what all was said should not have been said and should have been taken care of differently but i never seen anyone at all try to attack or jump you and your wife. I think that is just a statement spoken out of anger. i think maybe if you would have just spoken with the owner in person this all would have been handled . i would love to here what you are expecting in this out come or what you are trying to accomplish? Im not on anyones side i love moonriver i will continue to eat there as well as my family. If you choose not to i support that we all make our own money and make our own choices i would just like to know.

B. to the S.

This is obviously the same 15 year old that has registered like 10 screen names just to post on this one thread.

Mods, can we get an IP check? I would bet money that all these newbies with only 5 posts that are all in this thread turn out to be the same IP.

[ChriswUfGator]

Ok sir, I see why the employees of Moonriver treated you the way they have. Im very sorry im a 48 year old woman who is not very familiar with the computer. You do not hve to be rude, I was just simply asking a question Mr. Dan.

No you're not a 48 year old woman.

You're the same silly 15yr old kid (who probably works at Moon River) that started up the 8 other screen names who registered here just to post in this thread. It's not that hard to figure out when you repeatedly misspell the same words and make the same grammatical errors over and over again.

I don't know what you think you're accomplishing, but in reality you've actually made the Moon River staff (which you're either friends with, or likely a part of) look even worse than they already did. So I give you props for accomplishing something I would have thought impossible...

And if you really want to press this point, FYI, the mods can post your IP you know...

[mtraininjax]

Moon River has gained crucial remediation from this incident and is already geared toward 110% better guest service.

Sad to hear that they needed World War III to see that they had flaws in the operation and the people. The Asst. Manager sounds like he/she needs a new line of work, as the "pressure" appears to be too great. Any moment that person could go postal and no one needs that. The world needs ditch diggers too.

[ChriswUfGator]

I wanted to draw attention to a place I felt displayed extreme immaturity, and borderline criminal behavior in the way it dealt with a customer complaint.

Dan,

This is the only thing I disagree with you about.

It wasn't 'borderline' criminal behavior, it actually WAS criminal behavior.

[subro]

I am a newbie but I registered in November. Check my IP address if you like.

I just have to chime in.

Best. Thread. Ever.

[ChriswUfGator]

I'm sorry. You're right

Had this happened at the restaurant when the situation occurred, as it should have, then none of us would be here.

Had it happened on the phone with Dan called to smooth things over, as it should have then none of us would be here.

Had your apology even happened at the beginning of this thread, instead of the self-centered and smug response you posted here earlier, then this thread would have died at 2 pages and Moon River would still have an extra couple dozen regular customers.

it was really busy and I was quick to solve a situation in a militant fashion (I'm previous USMC, Afghanistan, etc.) I never act like that toward anyone.

Thank you for your service. The rest of this post aside, I truly appreciate and respect your contribution to our freedom.

However, hear, as others have said, that I wasn't encroaching your space, but leaning toward my own father, who was handing me his credit card to pay for my family's meal that night, and not aggressively posturing myself toward you and your wife.

You could/should have let this part drop.

You can't expect anyone to believe that after you ran up to the counter and started screaming at Dan and his wife to GTFO at the top of your lungs, making agitated hand gestures and turning red, and where another employee had to step between you and them in an effort to hold you back for a good minute or two of the altercation (it wasn't some 2-second long 'misinterpretation' as you're implying), and after which you continued throwing a hissy fit at them until they finally walked out the door (according to two eyewitness besides Dan), that you then just decided to stop in the middle of it and process a credit card transaction?

Come on man. You blew up, and Dan is owed a legitimate apology, not some kind of half-azzed "I'm sorry that you confused/misinterpreted things". If you don't feel comfortable posting it, then fine, call him or meet him in person and do it.

And as an aside, you shouldn't act that way towards people, mainly because you'll run customers off, but also because here in "South Georgia" you're just plain gonna run into the wrong guy. A lot of these redneck whackjobs carry guns, and people get shot daily for less around here.

Our "Asst. Mgr" was quite stressed out by that point and also misinterpreted my actions.

Well that's the thing. You weren't even the main problem here. Employees mouth off to customers all the time, I dealt with that in my own business. People blow up, it happens. The critical thing is how it gets handled. Dan called and tried to smooth things over, at which point the manager and the owner treated him like crap, told him to eff' off, and called him a liar even though several other people confirmed his story. They took a little problem and made it big. There's nothing you can do about that, that's their separate issue to address...

Anyway, I feel bad about this and apologize. I hope we can achieve an understanding. Moon River has gained crucial remediation from this incident and is already geared toward 110% better guest service. Have a great week, and know that we're working harder for everyone... Come in and try "The Pizza." - Justin

I hope so. Moon River was pretty well-known for rude service before this ever happened. Hopefully it gets better. But if you guys are serious about that, then you ought to offer a true/complete apology in person or on the phone to Dan. And your manager and owner owe him one also.

[Dapperdan]

Hey, Dan? (that's our boss's name too)I'm sorry. You're right: you didn't get standard treatment; it was really busy and I was quick to solve a situation in a militant fashion (I'm previous USMC, Afghanistan, etc.) I never act like that toward anyone. However, hear, as others have said, that I wasn't encroaching your space, but leaning toward my own father, who was handing me his credit card to pay for my family's meal that night, and not aggressively posturing myself toward you and your wife. Our "Asst. Mgr" was quite stressed out by that point and also misinterpreted my actions. Anyway, I feel bad about this and apologize. I hope we can achieve an understanding. Moon River has gained crucial remediation from this incident and is already geared toward 110% better guest service. Have a great week, and know that we're working harder for everyone... Come in and try "The Pizza." - Justin

Justin,
 Why oh why could you not have said this 5 days ago when we were there? Your apology is accepted, but after the last 5 days of comments and treatments I cannot patronize MRP ever again.

[CrysG]

Wow, finally a apology. It only took 4 days, 184  posts 2302 views to get it done.

Dan,

I still wouldn't go back. You made them have to be nice to people. Something tells me that they don't normally act in that manner so it's extra work for them.

In a personal note I'd like thank you and the employees and "supporters" of Moon River Pizza. With out you I would still be a newbie. To bad this thread couldn't hang around enough to help me get to full member. 

[hanjin1]

Can't we all just get along..... and go to La Nopalera?

[jacksonvilleconfidential]

oh La Nopalera, how I love thee, let me count the ways...... Anyone going to La Nops St. Patricks Day Fiesta? (j/k)

[77danj7]

Can we rename this thread to:

"DO NOT go to Moon River Pizza...DO GO TO LA NOPALERA"

[Steve]

Wow.  13 Pages about one incident at Moon River Pizza.

Personally (and everyone has a right to their own opinion), I think it is interesting how this thread didn't fill up with posts like "yea, I know what you mean.  Last time I was there....".

This personally won't change my dining habits there (I'm in there a decent bit), but everyone is welcome to do what they feel.  I think it's good that the person did apologize.  Yes, it would have been better then, but sometimes we let out emotions get the best of ourselves (don't anyone here say it hasn't happened to them) and we don't handle things correctly.  I'm 26 and I do that a bit.

[jacksonvilleconfidential]

I too patronize MRP quite often, and will continue to do so. Mainly because Im one of those special peeps that gets preferential treatment and gets to skip all you poor saps in line. Eat it.

[CrysG]

I too patronize MRP quite often, and will continue to do so. Mainly because Im one of those special peeps that gets preferential treatment and gets to skip all you poor saps in line. Eat it.

That explains the reviews.

[BridgeTroll]

This thread began with a complaint about MRP and morphed into a thread about customer service and peoples expectations.  Money is tight for many and dining out can be a luxury or at least a part of the lifestyle that can be easily cut back.  When dining out purchasing food is only a small part of the equation... ambiance and service are equal to or greater than simply eating.  Customer service is high on peoples list when rating someplace to spend their money.  Customer service should also be extremely high on managements list... equal to or greater than the food.  There are too many alternative places to spend money than to waste time with a place that you feel does not care about you or how you feel.