Bad Experience at Moon River Pizza

[ChriswUfGator]

It really is people like you.

Pot, meet kettle.

You just displayed the same arrogant "blame the customer" attitude that Dan complained about in the first place. I 'only' believed Dan's story about 85% at first, but after reading your post I believe him 100%...

You guys have definitely lost my business, along with however many friends I wind up telling about this if/when Moon River ever comes up in a conversation. And FWIW man, trust me on this one as a fellow biz owner, there are only so many times you can say "we don't care if we lose a customer" before the laws of economics take over, so spare me that line.

Irony FTW!!!!!!!!!!!!!!!!!!!!!!

[floridiot]

Wow....you seem pretty spun up about getting skipped in line for a pizza. I'd hate to see how you react to anything of substance / real stress in your life. It sounds like you have lots of displaced anger...... All this energy over ordering a pizza 2 minutes later. If waiting in line is so stressful, maybe you should stay home on the couch and order 5 Star or Dominos next time and save everyone the headache.

[Dapperdan]

Wow....you seem pretty spun up about getting skipped in line for a pizza. I'd hate to see how you react to anything of substance / real stress in your life. It sounds like you have lots of displaced anger...... All this energy over ordering a pizza 2 minutes later. If waiting in line is so stressful, maybe you should stay home on the couch and order 5 Star or Dominos next time and save everyone the headache.

Not another one!
Stephen, I can assure you these are not plants on my part. I really hope this is an eye opener for everyone. Respect goes long and far in business.

[Springfielder]

It's not so much the being skipped, which by the way is really wrong to have happened....it's a culmination of that rude act, the rude attitude of the employees and then unprofessional attitude by the manager...which, IMO, deserves to be known. So it's not a matter of simply ignoring or overlooking the fact that people were completely ignored when the employee took someone else (which happens to be an employee) ahead of paying customers who were patiently waiting in line for service.

"floridiot" doesn't that say it all....

[ChriswUfGator]

Wow....you seem pretty spun up about getting skipped in line for a pizza. I'd hate to see how you react to anything of substance / real stress in your life. It sounds like you have lots of displaced anger...... All this energy over ordering a pizza 2 minutes later. If waiting in line is so stressful, maybe you should stay home on the couch and order 5 Star or Dominos next time and save everyone the headache.

Wow...what a shocker...

Another freshly-minted newbie with a post count of 1, who registered just to post in this thread. What ARE the odds???

And you've definitely got that special 'Moon River Attitude"...

[floridiot]

These Moon River people have really shown their hand and kind of exposed the tude this place is known for.  The spelling and grammer in their posts also kind of shows that we're not dealing with the brightest bulbs here.  So let them think they've got the greatest food and the coolest, most hip people in the world.  A little knowledge is a dangerous thing.

Don't you mean grammar, not grammer, smart guy.

[Springfielder]

and they just keep showing the overall intellect and desire to provide professional service... NOT

[ChriswUfGator]

These Moon River people have really shown their hand and kind of exposed the tude this place is known for.  The spelling and grammer in their posts also kind of shows that we're not dealing with the brightest bulbs here.  So let them think they've got the greatest food and the coolest, most hip people in the world.  A little knowledge is a dangerous thing.

Don't you mean grammar, not grammer, smart guy.

Oh please...did you bother reading your vaunted employee Justin's post in this thread? A real Hooked on Phonics FAIL for sure. Last thing you need to be doing is cracking on anyone else's writing skills...

[floridiot]

I actually have nothing to do w/ the business. My wife (who has nothing to do w. the business either) just showed me this over-reaction of a blog. It's funny and senseless. I'm constantly amazed at what people get spun up over. All for a pizza...ha!

[Ocklawaha]

As I once explained to Stephendare, there is this incredible parallel between the passenger railroads before Amtrak and the restaurant industry in Jacksonville. No one is in it to get rich quick, or to turn a dime on seats, speed, menus etc... It all comes down to SERVICE. This same theory was upheld by a study done at Trailways, it turned out the passengers could put up with just about anything except bad schedule keeping. This is not to say the rest stop can't serve soup very slowly... as long as they serve it when they say they will.

The fact that Justin and the staff for Moon River have jumped on here confirming most everything that has been said, makes me question more then just the service. Assault by definition is getting into someones personal space so that they feel threatened. Sounds like BOTH SIDES admit this happened. Battery is the act of touching someone during the assault, such as a shove. BOTH SIDES admit this happend too. With such public testimony, it would now be a simple case of filing the forms for the arrest of the restaurant staff and managers involved.

This whole thing has been handled as well as a matzah ball soup themed bar mitzvah, hosted by Doctors Joseph Goebbels and Josef Mengele, on  Krystal Nacht. Please tell me the Moon River folks don't wear black or brown shirts... do they?

OCKLAWAHA

[ChriswUfGator]

I actually have nothing to do w/ the business. My wife (who has nothing to do w. the business either) just showed me this over-reaction of a blog. It's funny and senseless. I'm constantly amazed at what people get spun up over. All for a pizza...ha!

That's another serious FAIL, man...

Your wife just 'happened' to come across this forum randomly, where you've never posted before today, and where you had to register a new screen name to make your very first post, which also coincidentally enough, is in this very thread? Gimme a break.

So does your wife work there then? There's clearly a connection, and denying it just kills your credibility. As to the rest of your comments, the OP in this thread was, by legal definition, assaulted. He was yelled at and publicly kicked out of a restaurant, all over absolutely nothing. The people who got "spun up" over nothing were the Moon River staff, not the OP. He only got "spun" up after being assaulted, embarrassed, and kicked out of the place. If that doesn't give him a right to be justifiably upset in your opinion, then WTF would?

Given Dan's run-in with Justin, I'd say his reaction is probably a couple notches UNDER what my personal response would have been. I'd have decked him if I saw him lunging across a counter at me. I actually give Dan credit for being a lot calmer than I think most of us would have been under those circumstances.

[ChriswUfGator]

784.011 Assault.

(1) An "assault" is an intentional, unlawful threat by word or act to do violence to the person of another, coupled with an apparent ability to do so, and doing some act which creates a well-founded fear in such other person that such violence is imminent.

The server's behavior in yelling at him, acting threatening, and lunging across a counter, all clearly qualify under 748.011. Dan would have been justified in either responding to the threatened force with actual force and decking the stupid kid cold, or by calling the cops and pressing charges for his behavior. He did neither.

What does he do? He goes home, calms down, and calls the restaurant to see if he can smooth things over. Instead, the owner calls him a liar, and tells him not to come back. So then he comes to this message board and honestly describes his experience.

And for that...HE'S the BAD GUY ? ? ? ? ?     

[JaxNole]

Why all of the personal attacks and judgements?  Let's remain civil, focus on the events and not resort to low blows.

The point is not that Dapper is so consumed with his life he will not stop until every human being learns about his experience.  It's about conveying the experience--from his perspective--with those in a forum with other urban-minded folks.

Each of us has a choice to return to Moon River or not (I have decided not to).

To those who feel this is a ridiculous topic, feel free to browse other topics.  Each of us has a choice to return to this thread and I find it humorous those who deem this as petty continue to post.

[Karl_Pilkington]

Don't you mean grammar, not grammer, smart guy.

beware the typeo  ... theres a bit of a difference between the errant typo and a whole littany of misspelled words and atrocious grammAr.  Dontcha love free speech?  Now back to tossin salads ok.

[CrysG]

And we on the thread told him to call and speak to a manager, to give Moon River a chance to make it right. What did they do? Insult him more.

This whole thing got out of hand. Moon River employee's and some supporters, displaying the very demeanor that Dan was talking about, came and without trying to solve the problem by doing the right and correct thing inflamed the problem. With the we're never wrong because we're cool, hip, young and have art on the walls attitude.

I know personally I wont be going there anymore since they displayed the very attitude they were trying to dispel.