Bad Experience at Moon River Pizza

[ChriswUfGator]

Good eye.
I said you "COULD" do that, because thats what "I" do.
Yeah, maybe biased, you would be too, but still I stand by my point, if you think a place is too overpriced, dont order there.  I love Orsay and Bistro AIX, but they are a bit pricey for my everyday budget, but I dont go there, order then complain that its overpriced.

There's a problem with your logic. How could I possibly know it was overpriced, if I didn't try it out first?

The prices on the menu don't tell you squat by themselves, that's only half the equation. You have to compare them to the food quality before they mean anything. A $12 burger might be a good deal at one place, and overpriced at another.

So I went to O'Brothers with an open mind, I tried it out, and the food quality, while not terrible, just does not reflect the prices. And don't get me started on their $6+tax beer prices...pretty bad when you can actually SAVE money by ordering your guinness at Ruth's Chris. But the point is, I wouldn't have known if I didn't try it...

Also, FWIW, yeah...if I worked with them and had a hand in designing their logos and all, then I certainly would be pulling for them to succeed. Can't argue that one. But still, we should be aware of our biases...

[ChriswUfGator]

Everybody seems quick to jump on the bandwagon and take a big ol' sh*t on Moon River here..

Well, you know, everybody has a built-in B.S. detector. When you hear about something like this, your gut tells you whether it's likely to be true or not based on your own experiences with whatever person or business you're talking about.

While I've never had a problem like this with the Moon River staff myself, honestly...based on the personalities that I've encountered working there, I can totally see this happening. I doubt Dan is lying.

[CrysG]

Everybody seems quick to jump on the bandwagon and take a big ol' sh*t on Moon River here..

I can see both sides of the story. I've never PERSONALLY had a problem with them. But normally I call a head, get my food and leave. But I've heard from my roommate that the employee's are rude. I've even seen reviews on other sites that they are rude. And if this story is true I can understand why. If management acts like they care less if they lose people why should the employee's?

Also what side of the story is Moon River going to have? Yes, my server acted this way. No I don't see a problem with it. No I don't care if I lose his business. They'll cover their butts and say what they need to to let this blow over and make Dan look like he's the bad guy.

[BridgeTroll]

The standard response for a manager dealing with Dan's situation is just to apologize, make up some dumb lie that no one believes but at least expresses no intent to disrespect the customer, comp the meal and apologize again.  The manager then usually pops out a free beer or appetizer card for the next visit and everyone walks away mildly unsatisfied but at least not on the verge of open warfare.

This is the correct way to deal with these situations.  Whether or not the customer is right or wrong. Comping a meal and swallowing your pride is a very small price to pay.

[Springfielder]

Everybody seems quick to jump on the bandwagon and take a big ol' sh*t on Moon River here.. Just like Compound said, there's 3 sides to the story and Im sure there's some pieces missing.  I cant imagine a business owner being that blatantly hostile to a customer... Unless the customer was blatantly hostile themselves.

Before everybody leaves the place in droves, why don't we wait to hear what the full story is?

So are we to assume that management is going to come on here and give us their side? Highly unlikely...and word of mouth is one hell of an advertising tool, it can make or break a place of business if the word spreads far enough.

Without hearing from the manager, I'm inclined to at the very least accept, that the person wasn't treated well and the staff is to blame. Therefore, I haven't a problem taking my business elsewhere...and I'm sure others will too....just as many will not.

[brittaknee]

In the end u got your money back and free food.


I don't see the big deal.
A rude waiter?

Big deal. What's the point in this

[Charles Hunter]

uh, because most people do not like to be treated rudely by the people they are paying to serve them?  People who have chosen to be in the "service" business, and should know to treat their customers politely? People who, without whom, waiters would not have jobs?

brittaknee, if you are a waiter, please tell me where, so I can avoid your restaurant.

[Springfielder]

Exactly...it is a big deal and why in the world should any of us find it acceptable to be treated rudely? Perhaps that's fine for you, but it sure as hell isn't for most of us. That's the problem with too many people, they think it's okay to be rude, and to hell with common decency.

[DetroitInJAX]

What I just don't understand is the so-called responses coming from Moon River.  It's hard for me to believe that the manager would say such things.  I know its "teenage hipster fu*k central" as David said, but still, Im inclined to smell a rat.  Then again,  I wonder what kind of attitude Dan had during these exchanges.

I had issues once with O'Steen Volvo regarding my car service and went in there guns'uh blazin' and the service manager came back with the same kind of attitude, and we got nowhere.  Give and ye shall receive, I guess.  Needless to say I found another Volvo mechanic.

Im by no means saying he's lying, but personally, as a person who works in a service industry (airlines), I am not about to lay down on the railroad tracks for you if you're yelling and screaming at me over something we did to supposedly upset you.  If you come at me as an adult, you'll get adult treatment back.

[Springfielder]

It could be that the conversation wasn't the most pleasant to start with....something we'll never really know for sure. It could be that Dan was angry and it was apparent in his tone, or it could be that the owner is an idiot and came off like we were told.

I can't stress enough, that in order to be able to have proof of how something's been handled...you always have it in writing....otherwise, it ends up just this way...people left wondering and making assumptions...

[David]

I know its "teenage hipster fu*k central" as David said, but still, Im inclined to smell a rat. 

I knew that looked wrong...I meant teenage hipster f**k central. Not teenager hipster f**k central. My apologies.

[Dapperdan]

Detroit,

It's Mrs. Dapperdan talking here. I've worked in the service industry my entire life. I've have had customers remember me from Publix years after working there for being friendly and always having a good attitude towards everyone. I can understand why it would be hard for some to understand, if they have never had a problem with Moon River before, them acting/reacting in a manner like this. I know with the orignal problem my husband said one cuss word, but with the subsequent calls we were calm and respectful. My husband had a call and I had a separate call with the manager. I was respectful, calm and never used a foul word and he cussed at me. That is unacceptable in my book.  I'm not asking anyone to believe me or us. We have nothing to gain by telling anyone about this problem. If you chose to take your money to them just be aware that if you have a problem they will not care.

Lastly in the last few days I have been adding my reviews to some review sites and our complaint of rudeness is not alone. If it was just us then by all means be doubtful, but it's not.

My only wish is that Moon River will see this and will see the error in their ways. I wouldn't wish this type of treatment on anyone.  

[luna07]

Mr. & Mrs Dapperdan,

Though I understand that you probably felt so furious for the bad service and have all the right to express your opinion, after all you are in the country where you can say everything.

I honestly believe that you have turned this into childish, ridiculous act.; so what? you got a one time bad experience at a place and you decide to turn it into the end of the world? perhaps is better if you just don't go out anywhere, since you are in the country that is recognized by the lack of customer service.

There are so many more important things happening in the world today for you to start complaining like babies, so what do you want? fine the employee made a mistake, your money was given back, the young assistant of manager apologized already what else do you want? the employee to be fired??? you should be ashamed of yourselves for wishing that onto someone, haven't you seen the news and the high unemployment levels throughout the country??? perhaps MRP is better off without customers like you.

I have gone to that restaurant since their very first days and I have always love the youth in there, their spirit, music, environment, food and service.

You should be ashamed of yourselves for making such a big scandal of the fact that an employee that was off duty came in there was able to eat before you, when you should see the positive side of a business caring enough for their employees, how many employers out there give that back???

And about being scared for your safety?? please I'm sure they have a lot of pizza to prepare instead of wasting their time with people like you.

Good job MRP for standing up for your employees and for not letting negative, unnecessary comments stop you from doing what you do best.

[Charles Hunter]

DapperDan, I think the problem is that you are too old for the Moon River crowd.  You sound to be at least 14yo and realize there other besides yourself.  Leave the Moon River tweens to themselves.

[Karl_Pilkington]

Good job MRP for standing up for your employees and for not letting negative, unnecessary comments stop you from doing what you do best.

yeah, its way better to stand up for your employees at the cost of your customers because ya know, without those paying customers those employees would be really busy.  very smart business model and from the grammer in the post, sounds like you've got a bright future.   stick to tossing pies, or salads.