Let me preface this by saying I have been a big Moon River supporter since they opened. I have referred many a person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife. We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.
I have never had an experience where we were just trying to bring up an issue we thought management should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.
I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.
Wow - this is a bit surprising.
I got there at about 7:40 (about), and the place was packed, but I thought they moved it really well (the line was literally 20 deep when I got in, and it was less than 10 minutes until I ordered).
While I can't speak to your experience (I wasn't there), I did notice that you never spoke to a manager (In a restaraunt, I would guess there is a pretty good difference between an assistant manager and the manager). I would suggest that, but it seems like the crux of the issue was a crappy employee, and perhaps an inexperienced assistant manager who maybe should have handled the situation differently. However, based on what you are saying, the assistant asked you to leave after things got heated. She was probably just trying to diffuse the situation (not saying she necessarily did it the right way)
I realize I'm saying this from the confort of my couch, not in the middle of the situation, but that's what it seems like based on what you are saying. If I were in your position, and this was the first time you had an issue, I might go back in at a less busy time very soon and talk to the manager (not the assistant manager).
They started a 2nd line after we went through and had paid. Even that had some issues. When they opened up the 2nd line they called who ever wanted to come, and had skipped people who originally were waiting in line.
To add the same story my wife reminded me that while we were waiting in line they asked a older couple who were in their 60's to give up a table the couple was holding wanting to be "fair" to customers already waiting in line.
Thanks for the advice.
that seems pretty out of character with all my experiences, but there are times when I will drive up and then drive away to pizza palace because of the line, it never seems to move fast
The only negative I have about that place is I end up spending 30 bucks on pizza and drinks each time I go, but other than that it's delicious.
Oh and I guess the other negative is that it is teenage hipster f*#k central, so I could see them allowing line cutting and other blatant disregards for customer service.
Quote from: James on March 13, 2009, 11:09:01 AM
that seems pretty out of character with all my experiences, but there are times when I will drive up and then drive away to pizza palace because of the line, it never seems to move fast
I can't stand the wait either. I usually dart over to the alibi for 1 dollar drafts and walk over every 30 mins to see if the line's improved.
their pizza sucks! my opinion only, but the dough is flat, flavorless and way too much flour. The sauce has too much tomato paste and overall its mediocre at best, not sure of the facination with this place as there are way better pizzas in town and really, should anyone have to put up with being treated like that for trying to spend one's hard earned cash, not in my opinion.
Karl, where would you recommend getting pizza on that side of town?? Where would you recommend in general??
Screw that, do those of you saying to return to Moon River work there?
Dapper, if that was your experience, you have every right to be upset. Though, I'm not in the restaurant biz, an asst manager should have taken control of the situation and never should a waiter turn into "tough guy" mode unless you slapped a waitress or something. Especially to talk to your wife like that, shoot, I may have busted him in the jaw if he spoke to my wife at all in that situation, especially with aggression...and I'm about as laid back as it gets.
My suggestion... put this as a review on all of the review websites out there (yahoo, aol, trip advisor, etc...) and never return. Tell everyone about your experience as well. That is way uncool. Their website doesn't even have a contact us page or anything, so you may want to still call them, let them know for constructive criticism purposes if you are feeling nice, but I'd be done with them if I was you.
Your cash will spend elsewhere
I think you should give management/ownership a chance to make things right. An owner or manager who cares about their business will take your complaint seriously. Most likely they will be appalled and surprised, will offer a free dinner and promise to reeducate his staff. If this is not the reaction you get and are dissatisfied with their response it is clear that you are "just a customer" and do not care. Then it is time to never go back and spread the word about the service. You yourself said you were a big fan of Moon River. Give them a chance to show this was just a bad night for everyone... :)
I would normally agree with you BT, but the fact is, Dapper did request a manager and the management available witnessed the situation and asked them to leave. That's unacceptable, IMO.
Quote from: BridgeTroll on March 13, 2009, 12:45:08 PM
I think you should give management/ownership a chance to make things right. An owner or manager who cares about their business will take your complaint seriously. Most likely they will be appalled and surprised, will offer a free dinner and promise to reeducate his staff. If this is not the reaction you get and are dissatisfied with their response it is clear that you are "just a customer" and do not care. Then it is time to never go back and spread the word about the service. You yourself said you were a big fan of Moon River. Give them a chance to show this was just a bad night for everyone... :)
I honestly don't want to go back. There seems to be no accountability there. They can act however they want because it is locally owned, no corporation to complain to, and they are popular. So what if they loose two customers. She gave us our money back then asked us to leave so hot head wouldn't jump on us. I was so surprised and furious I did not know what to do. I am advising everyone I can to never go there. I don't want to go back and talk to management as I feel unsafe there now. If one waitstaff is mad at you, they will all be mad at you. Will I be able to trust the food they give me? I am done with the place, and have written reviews everywhere I can. I am thinking of calling Folio, and the Times Union. I am not sure if I have a story or not.
I appreciate everyone's ideas here. I would also suggest trying another pizza place if you go there. I really think they could give a sh*& about customers. As was pointed out, there is no contact us button on their web site. Nothing will be done, trust me. If you look up their health inspections, their past two have been horrible. Employees scratching their head then turning back to the dough with bare hands, food left out, etc. My suggestion is to go to other places.
I understand how you feel and your feelings are completely justified. My only issue is an assistant manager is not really "management or ownership". The assistant manager was likely just recently promoted from pizza slicer and does not have the welfare of the establishment as a high priority.
That said... I would always be nervous if someone spit on my pizza... :)
That's a real shame you and your wife were treated with such disrespect, and it was completely unprofessional of every level. Not only should that waiter be fired, but the employee off duty should be reprimanded. It sounds like for the most part, the assistant manager tried to handle it with giving your money back, but she most certainly should've terminated that employee for yelling at you, right then and there. That's bad business all the way around.
I would write a letter to the owner, explain what happened and allow them the opportunity to try and make things right....not that he/she really can, but they should make every effort to make it up to you and starting with a major apology
Quote from: Captain Zissou on March 13, 2009, 11:58:15 AM
Karl, where would you recommend getting pizza on that side of town?? Where would you recommend in general??
Well Al's is in the neighborhood and if you haven't tried the curry chicken pizza at Big Petes you're missing out. Mickey's on Beach is my personal favorite as its straight up NY style, but I do enjoy the deep dish from Chicago Pizza on phillips hwy. Sam makes a damn good pie at Casa Dora and his stuffed crust is really good. The pizza from Angelos on University is also very good. So as you can see there's a lot to choose from (pizza palace, not a favorite of mine, but not bad) and many of these places are very good to their customers, particularly Mickeys.
here's the link and I've got nothing to do with this place, its just good food http://www.mikeyspizzajax.com
Quotetheir pizza sucks! my opinion only, but the dough is flat, flavorless and way too much flour. The sauce has too much tomato paste and overall its mediocre at best, not sure of the facination with this place as there are way better pizzas in town and really, should anyone have to put up with being treated like that for trying to spend one's hard earned cash, not in my opinion.
Couldn't agree more... everyone swoons over their pizza and I've never understood why. Al's pizza is much better imo especially if you're getting the whole pie and not just slices. Renna’s and Brooklyn Pizza I think are the best in town but unfortunately not in the neighborhood.
You did the right thing by leaving and firing back some obscenities followed by as many bad reviews you can give. Even if I did like their food their actions are unacceptable. I would eat the garbage from Domino’s before going back to Moonriver after an experience like that.
I called and someone who said they were the manager took my number down and said he would call me back. Hopefully they will call but the way things are going over there I do not expect a call back.
"teenager hipster f*#k central"
It is definitely that and part of the problem for poor service. I would never return but I would also contact management and tell them all about it. I'm not sure what I would have done in a similar situation as I have never had a situation that horrible at any place of business before; but if the waiter seemed like he was about to really cross the line, I would politely ask the assistant manager to contain the situation before you call the police. Nobody wants the popo involved and that usually ends the problem.
Food's just ok. I think the only reason they're popular is the location and cool name.
Mikey's is good. When I worked on Gate Parkway, I would eat there all the time.
IMO, any establishment were there are young wait staff (and is sounds as if the wait staff here is young and inexperienced) working can ruin any patron's experience. Not to go off topic here, but we dined at an establishment (local to the area) a few years ago. My wife paid with her credit card and left the establishment without it. She did not notice until the next day and called to cancel/check the account. Turns out that one of the wait staff used it to cover expenses/charges (multiple charges) at the end of her shift. Needless to say, I did not need a manager to rectify this as I had my wife press charges and she was fired instantly.
It just goes to show that a lack of experience and ettiquete(sp?) coupled with a high stress and consumer facing business is not the right job for everyone. Management should be held accountable for the people they hire and they should be made aware of the situation. If it happened to you, who knows who else it has happened to.
I think I remember reading on one of those review site that started with a Y (yelp or yellowbot) that the men are disrespectful towards women.
That and the problems with the past health inspection that I read at Jacksonville Confidential.
Maybe I'll start going to Al's or Pizza Palace.
So my wife and I just spoke with the manager Dan about it. Long story short, he said that he talked to his severs and that we escalated the situation. That he see's nothing wrong with the way the servers handled it. That this whole situation is "bullsh*t". That he doesn't care that we are upset nor does he care that he's losing money, " we don't care about you, there are other people that will eat here."
So as you can see the pattern of disrespect for customers starts at the top. That no matter what his employees do, they feel that it's okay since they have a loyal following. That one persons business isn't worth teaching customer service.
Knowing that now why would anyone want to eat there?
Big thumbs down to Moonriver
Wow I'm surprised that any company would act like that. I thought maybe after you talked to the manager that he would apologize but then to pretty much say I don't care what my employee's do tops the cake.
Wow. Wow.
Wow...That is absolutely unbelievable! The Forums, Folio, Times Union, etc definitely do deserve to receive this story after management responded like that.
Crap - well, I'm a bit shocked. I never thought that would be the way this would be handled.
The only thing I can think (and it would be a HUGE stretch), is if it wasn't really the manager calling back, but someone else (perhaps the guy who treated you like crap).
The other side of me makes me think that I'm trying to give them too much credit, and it really happened, I'm just a bit shocked, because it has been the exact opposite of any experience I've EVER had there (that's going at least every two weeks for the past couple of years).
I don't think dapper had a problem with them prior. I think I remember him saying he liked the place and told people about it. I think the problems start when you have a problem. Then they don't care how many times you've eaten there.
I guess I'm comparing this to like Nicky G's, where every time I was there, something went wrong every time I was there - some times it was little, some times it was more than little. You know what I mean, it just didn't seem like they were firing on all cylinders.
I gotcha...but this was a BIG wrong.
I was showing this to my roommate and she said she's not surprised with Moon River. I think I'll pass on their pizza, it was just okay to begin with.
If you would of never called, you would have never known. This is why you always follow up. Pizza is a dime a dozen. Try something new :)
Wow.. Odd.
Love their pizza and never have had a problem.
Damn. We usually eat there about once a week, but after hearing about the owner's attitude, I won't be going back anymore.
If they'll act that way towards Dan, then they'll act that way towards me too if/when something ever goes wrong. Not something I care to experience. And FWIW, Al's has better pizza anyway...
Thank you for your reply, Stephen. I was told by the owner, Dan, that we were not welcome there anymore. My wife is honestly scared to go in there and afraid for my safety. He was so incredibly mean on the phone that honestly don't want to even face him. If anyone happens to go in or talks to them, ask them to read this and see the bad press they are getting. I told him on the phone but I do not believe he was listening. I appreciate everyone who is taking a stand with us. Maybe he won't miss my money but maybe if it gets to be more people he will notice. I know some people have met me and know that I am the last person to start a fight over something trivial. Thank you again for all your support.
that sucks. fortunately there's other good options around town...but still sucks since we're all more or less pro-local businesses here.
Quote from: Dapperdan on March 13, 2009, 10:10:18 PMThank you for your reply, Stephen. I was told by the owner, Dan, that we were not welcome there anymore. My wife is honestly scared to go in there and afraid for my safety. He was so incredibly mean on the phone that honestly don't want to even face him. If anyone happens to go in or talks to them, ask them to read this and see the bad press they are getting. I told him on the phone but I do not believe he was listening. I appreciate everyone who is taking a stand with us. Maybe he won't miss my money but maybe if it gets to be more people he will notice. I know some people have met me and know that I am the last person to start a fight over something trivial. Thank you again for all your support.
That's why I feel it would've been better to have handled it by a letter. Not only does that give you a 'hard' copy of what you actually said, but any response would also be available to show as proof....because now, even if you took this to the media, it's all hearsay....although I would still consider taking it to the media. The actions of the employees and manager, (if indeed, that's whom you spoke with) are completely out of line and unprofessional.
As Stephen suggested, you should contact the owners (again, I stress, it should be in writing) and see how they handle it. Until you hear back, I certainly wouldn't give that place any more of my money.
There are still 3 sides to every story. His, theirs and the truth. Everyone can take his as truth if you want, but Im not buying this one, there's obviously some missing parts, but sure, if you don't like the product, don't buy it. This story isn't changing my views.
You are right, Compound. There mare 3 sides to every story. By the way I love the menus you designed for Moon River.
Thanks! I also did Mossfire, OBrothers, and the Brick. I'm just sayin'.
I would have expected such a response from the people who run that place. The one time I ate there the whole place stank of smug, didn't see anyone smelling their own farts, but you know what I'm saying. So thankfully this place didn't get a whole lot of my $$ and I'm quite certain that after the hipster doofus crowd moves on this place will probably fizzle since the food sucks.
Dan, sorry to hear about your experience there. I planned on going there Friday, but I took Karl's suggestion and ordered from Mikey's instead and reviewed it on Yelp.
I'm not completely dismissing Moon River, but I am searching for other options to replace it as one of my repeat business pizza joints.
Wow... just plain wow. Well Dan now you know. They have lost my occasional pizza and beer. Was never a huge fan but it was usually quick and easy. Will not be too surprised when this place goes down the tubes.
Meanwhile just ate at a local Mexican place with great food and service. The owner is struggling and could use your patronage. Family owned and run... clean and friendly!
La Fiesta at 803 Edgewood Ave S.
Quote from: The Compound on March 14, 2009, 09:40:07 AM
Thanks! I also did Mossfire, OBrothers, and the Brick. I'm just sayin'.
Yup, and you also argued with me for 2 pages in another thread, when I said I thought O'Brothers was overpriced (which by the way, it is), telling me to go cry at home and drink Natty Lite...LOL
So yeah...not trying to throw you under the bus, but your bias is WAY obvious...
Quote from: ChriswUfGator on March 14, 2009, 11:51:37 AM
Quote from: The Compound on March 14, 2009, 09:40:07 AM
Thanks! I also did Mossfire, OBrothers, and the Brick. I'm just sayin'.
Yup, and you also argued with me for 2 pages in another thread, when I said I thought O'Brothers was overpriced (which by the way, it is), telling me to go cry at home and drink Natty Lite...LOL
So yeah...not trying to throw you under the bus, but your bias is WAY obvious...
Good eye.
I said you "COULD" do that, because thats what "I" do.
Yeah, maybe biased, you would be too, but still I stand by my point, if you think a place is too overpriced, dont order there. I love Orsay and Bistro AIX, but they are a bit pricey for my everyday budget, but I dont go there, order then complain that its overpriced.
If this waiter got into your personal space and made you fear for your wifes safety, you have a legal case for ASSAULT. One does not have to be touched to have an assault charge stick.
I'd give it back to "them" in car-loads.
OCKLAWAHA
Unfortunately, many restaurants forget they aren't just selling good food, but SERVICE. In fact, the standard formula I understand is food cost is 1/3 of the price. So 2/3 is for the convenience, service, ambiance - the overall experience. And yet, so many restaurants think that just good food will do the trick. Not in my book.
I hate long lines, slow service, inaccurate, inattentive, and poorly informed waiters, snooty employees, absentee managers, dirty establishments, "out of items" on the menu, etc. If I have to worry so much about enjoying my meal, why bother eating out? Its less aggravation eating home at 1/3 the price.
There are many great restaurants, especially locally owned ones. Unfortunately, every so often you run into an owner as described here. I once complained years ago to a local owner about roaches seen on the floor and bad service at the table. By the way, we were repeat customers. He got so wound up, he loudly threatened me with violence in front of all the other customers. His wife had to restrain him after he physically shoved me. He refused to refund my money because we had eaten the little house salad served prior to the meal. I called the police. I agreed not to press charges in return for a refund. This was pre-internet, so I could only share my experience by word of mouth. I won't take credit for it, but he was out of business a few months later!
I used to also patronize Swenson's in Mandarin. They had a great business and good product. But, it changed owners and the new guy only hired teenagers who he never really trained, especially on speedy service and followup on orders. And, he was never there - an absentee owner (a sure bet for failure in this business). They were also often out of half the menu items. We finally stopped going. He didn't last much longer either. Such a shame.
One strength of most national and franchise restaurants is staff screening and training - as well as CONSISTENT performance. More local owns, which I always prefer and try to patronize, need to learn from these guys. It's one reason the chains have taken so much business over the last few decades even though their food may be a few steps below a good local place and at an equal or higher price.
Everybody seems quick to jump on the bandwagon and take a big ol' sh*t on Moon River here.. Just like Compound said, there's 3 sides to the story and Im sure there's some pieces missing. I cant imagine a business owner being that blatantly hostile to a customer... Unless the customer was blatantly hostile themselves.
Before everybody leaves the place in droves, why don't we wait to hear what the full story is?
Quote from: The Compound on March 14, 2009, 12:04:17 PM
Good eye.
I said you "COULD" do that, because thats what "I" do.
Yeah, maybe biased, you would be too, but still I stand by my point, if you think a place is too overpriced, dont order there. I love Orsay and Bistro AIX, but they are a bit pricey for my everyday budget, but I dont go there, order then complain that its overpriced.
There's a problem with your logic. How could I possibly know it was overpriced, if I didn't try it out first?
The prices on the menu don't tell you squat by themselves, that's only half the equation. You have to compare them to the food quality before they mean anything. A $12 burger might be a good deal at one place, and overpriced at another.
So I went to O'Brothers with an open mind, I tried it out, and the food quality, while not terrible, just does not reflect the prices. And don't get me started on their $6+tax beer prices...pretty bad when you can actually SAVE money by ordering your guinness at Ruth's Chris. But the point is, I wouldn't have known if I didn't try it...
Also, FWIW, yeah...if I worked with them and had a hand in designing their logos and all, then I certainly would be pulling for them to succeed. Can't argue that one. But still, we should be aware of our biases...
Quote from: DetroitInJAX on March 14, 2009, 12:41:13 PM
Everybody seems quick to jump on the bandwagon and take a big ol' sh*t on Moon River here..
Well, you know, everybody has a built-in B.S. detector. When you hear about something like this, your gut tells you whether it's likely to be true or not based on your own experiences with whatever person or business you're talking about.
While I've never had a problem like this with the Moon River staff myself, honestly...based on the personalities that I've encountered working there, I can totally see this happening. I doubt Dan is lying.
Quote from: DetroitInJAX on March 14, 2009, 12:41:13 PM
Everybody seems quick to jump on the bandwagon and take a big ol' sh*t on Moon River here..
I can see both sides of the story. I've never PERSONALLY had a problem with them. But normally I call a head, get my food and leave. But I've heard from my roommate that the employee's are rude. I've even seen reviews on other sites that they are rude. And if this story is true I can understand why. If management acts like they care less if they lose people why should the employee's?
Also what side of the story is Moon River going to have? Yes, my server acted this way. No I don't see a problem with it. No I don't care if I lose his business. They'll cover their butts and say what they need to to let this blow over and make Dan look like he's the bad guy.
QuoteThe standard response for a manager dealing with Dan's situation is just to apologize, make up some dumb lie that no one believes but at least expresses no intent to disrespect the customer, comp the meal and apologize again. The manager then usually pops out a free beer or appetizer card for the next visit and everyone walks away mildly unsatisfied but at least not on the verge of open warfare.
This is the correct way to deal with these situations. Whether or not the customer is right or wrong. Comping a meal and swallowing your pride is a very small price to pay.
Quote from: DetroitInJAX on March 14, 2009, 12:41:13 PM
Everybody seems quick to jump on the bandwagon and take a big ol' sh*t on Moon River here.. Just like Compound said, there's 3 sides to the story and Im sure there's some pieces missing. I cant imagine a business owner being that blatantly hostile to a customer... Unless the customer was blatantly hostile themselves.
Before everybody leaves the place in droves, why don't we wait to hear what the full story is?
So are we to assume that management is going to come on here and give us their side? Highly unlikely...and word of mouth is one hell of an advertising tool, it can make or break a place of business if the word spreads far enough.
Without hearing from the manager, I'm inclined to at the very least accept, that the person wasn't treated well and the staff is to blame. Therefore, I haven't a problem taking my business elsewhere...and I'm sure others will too....just as many will not.
In the end u got your money back and free food.
I don't see the big deal.
A rude waiter?
Big deal. What's the point in this
uh, because most people do not like to be treated rudely by the people they are paying to serve them? People who have chosen to be in the "service" business, and should know to treat their customers politely? People who, without whom, waiters would not have jobs?
brittaknee, if you are a waiter, please tell me where, so I can avoid your restaurant.
Exactly...it is a big deal and why in the world should any of us find it acceptable to be treated rudely? Perhaps that's fine for you, but it sure as hell isn't for most of us. That's the problem with too many people, they think it's okay to be rude, and to hell with common decency.
What I just don't understand is the so-called responses coming from Moon River. It's hard for me to believe that the manager would say such things. I know its "teenage hipster fu*k central" as David said, but still, Im inclined to smell a rat. Then again, I wonder what kind of attitude Dan had during these exchanges.
I had issues once with O'Steen Volvo regarding my car service and went in there guns'uh blazin' and the service manager came back with the same kind of attitude, and we got nowhere. Give and ye shall receive, I guess. Needless to say I found another Volvo mechanic.
Im by no means saying he's lying, but personally, as a person who works in a service industry (airlines), I am not about to lay down on the railroad tracks for you if you're yelling and screaming at me over something we did to supposedly upset you. If you come at me as an adult, you'll get adult treatment back.
It could be that the conversation wasn't the most pleasant to start with....something we'll never really know for sure. It could be that Dan was angry and it was apparent in his tone, or it could be that the owner is an idiot and came off like we were told.
I can't stress enough, that in order to be able to have proof of how something's been handled...you always have it in writing....otherwise, it ends up just this way...people left wondering and making assumptions...
Quote from: DetroitInJAX on March 14, 2009, 07:27:44 PM
I know its "teenage hipster fu*k central" as David said, but still, Im inclined to smell a rat.
I knew that looked wrong...I meant teenage hipster f**k central. Not teenager hipster f**k central. My apologies.
Detroit,
It's Mrs. Dapperdan talking here. I've worked in the service industry my entire life. I've have had customers remember me from Publix years after working there for being friendly and always having a good attitude towards everyone. I can understand why it would be hard for some to understand, if they have never had a problem with Moon River before, them acting/reacting in a manner like this. I know with the orignal problem my husband said one cuss word, but with the subsequent calls we were calm and respectful. My husband had a call and I had a separate call with the manager. I was respectful, calm and never used a foul word and he cussed at me. That is unacceptable in my book. I'm not asking anyone to believe me or us. We have nothing to gain by telling anyone about this problem. If you chose to take your money to them just be aware that if you have a problem they will not care.
Lastly in the last few days I have been adding my reviews to some review sites and our complaint of rudeness is not alone. If it was just us then by all means be doubtful, but it's not.
My only wish is that Moon River will see this and will see the error in their ways. I wouldn't wish this type of treatment on anyone.
Mr. & Mrs Dapperdan,
Though I understand that you probably felt so furious for the bad service and have all the right to express your opinion, after all you are in the country where you can say everything.
I honestly believe that you have turned this into childish, ridiculous act.; so what? you got a one time bad experience at a place and you decide to turn it into the end of the world? perhaps is better if you just don't go out anywhere, since you are in the country that is recognized by the lack of customer service.
There are so many more important things happening in the world today for you to start complaining like babies, so what do you want? fine the employee made a mistake, your money was given back, the young assistant of manager apologized already what else do you want? the employee to be fired??? you should be ashamed of yourselves for wishing that onto someone, haven't you seen the news and the high unemployment levels throughout the country??? perhaps MRP is better off without customers like you.
I have gone to that restaurant since their very first days and I have always love the youth in there, their spirit, music, environment, food and service.
You should be ashamed of yourselves for making such a big scandal of the fact that an employee that was off duty came in there was able to eat before you, when you should see the positive side of a business caring enough for their employees, how many employers out there give that back???
And about being scared for your safety?? please I'm sure they have a lot of pizza to prepare instead of wasting their time with people like you.
Good job MRP for standing up for your employees and for not letting negative, unnecessary comments stop you from doing what you do best.
DapperDan, I think the problem is that you are too old for the Moon River crowd. You sound to be at least 14yo and realize there other besides yourself. Leave the Moon River tweens to themselves.
Quote from: luna07 on March 14, 2009, 09:24:28 PM
Good job MRP for standing up for your employees and for not letting negative, unnecessary comments stop you from doing what you do best.
yeah, its way better to stand up for your employees at the cost of your customers because ya know, without those paying customers those employees would be really busy. very smart business model and from the grammer in the post, sounds like you've got a bright future. :-* stick to tossing pies, or salads.
Stephen,
I was wondering why we had so many first posters in this thread today. It's cause Moon River got some of their hip friends to defend them.
Now I'm seeing the type of customers they cater too. If Luna and Brittney are their fans I guess I wont be one anyone more.
Moon River your "fans" lost my business for you.
P.S Luna this is the south....I believe there is such a thing as southern hospitality. And Mr & Mrs. Dan wouldn't make the server lose his job, his bad attitude and poor customer service skills did.
stephendare ,
I respect your opinion, and most add NO I AM NOT PART OF THE MOON RIVER STAFF, but would love to work for any employer that would stand up for me like they have.
Like I said in my previous post I am not sure what else could be done, since apology and money was already given back, people makes mistakes and I am sure MRP has learned from this but what's done is done and people needs to move on, and definitely firing someone is not the smartest solution. People makes mistakes and learn from them.
I work in the customer service field. management actually (again NOT PART OF MRP), and rudeness is never welcome or accepted, measurements are always taken but don't you ever make mistakes at work? I am sure everyone does and despite the apology and refund given in this case what else was expected????
I just don't understand what else could have been done? firing someone is not the solution all the time, teaching younger people how to be better is what is going to help the economy, society, and the world to become better. Turning our backs on each other or closing doors after one mistake is not the smartest solution all the time.
Hopefully if you mess up at work you don't get fired right away and that an opportunity is given to you.
Quote from: luna07 on March 14, 2009, 10:25:08 PM
I work in the customer service field. management actually
of course you are! makes perfect sense now. :D :D :D :D :D
Luna,
This is true. I wouldn't get fired. By my manager wouldn't brush the actions off and say I don't care. There are still some people in this world that have principles. And this is the perfect case for them. Not only did the server not show respect but the management mirrored the lack of respect. As a customer I am glad to find out that Moon River from management down could care less about customers.
Maybe since you have been a fan since the beginning they care about you but I don't have enough time to make a restaurant like me so they can take my money but not treat me with respect.
Well hopefully you would give them a chance.
It is very hard to believe that the manager would say that back to the customer. I have been there, seem him and the way he treats his customers and employees and very hard to believe this would be the response given by him. I think this might be a typical example of a very upset customer that might have played and changed the words a bit in order to get his way.
I think it's nice to still have nice places to go to where you don't have to pay so much to have a good time and again specially these days when the economy is so bad and if we don't work together things will not get any better.
Agree with you and definitely is good to have places to express our opinions and share and is also good to stay positive.
Quote from: CrysG on March 14, 2009, 10:16:52 PM
Stephen,
I was wondering why we had so many first posters in this thread today. It's cause Moon River got some of their hip friends to defend them.
Now I'm seeing the type of customers they cater too. If Luna and Brittney are their fans I guess I wont be one anyone more.
Moon River your "fans" lost my business for you.
P.S Luna this is the south....I believe there is such a thing as southern hospitality. And Mr & Mrs. Dan wouldn't make the server lose his job, his bad attitude and poor customer service skills did.
The Moon River Conspiracy!
If they didn't care they wouldn't have gave the money back and let dapper keep the free food
Quote from: luna07 on March 14, 2009, 10:42:54 PM
Well hopefully you would give them a chance.
It is very hard to believe that the manager would say that back to the customer. I have been there, seem him and the way he treats his customers and employees and very hard to believe this would be the response given by him. I think this might be a typical example of a very upset customer that might have played and changed the words a bit in order to get his way.
I think it's nice to still have nice places to go to where you don't have to pay so much to have a good time and again specially these days when the economy is so bad and if we don't work together things will not get any better.
Luna,
Stephen has already verified one part of my story. I was treated rudely and in my opinion was lunged at by Justin as he yelled at my wife and me to get out. That has been proven and admitted to by Justin. If it was a miss understanding, why was that not conveyed to me when I called and spoke to Dan? All I ever wanted was an apology. I never got that from Justin nor the owner. The owner did not want to believe me on the phone.
I am sorry you think my right to defend myself is childish. Who would not protect their wife if they felt someone was threatening them? He was mad that I called him out on something he should not have done with people waiting half an hour or more in line. If there was a misunderstanding, a simple call or email from Dan should clear this all up. I would never had posted if I was given a fair apology at MR by either Justin or any of the managers there. They threw money at me and asked me to leave. You know, lets just sweep this under the rug. I just wanted to warn everyone on here how my wife was treated and how I was treated. They thought I was a nobody and by banning me or being nasty to me, it wouldn't matter. Well, Luna, you can tell them it does matter since you are either one of them on a close friend. I will not dwell on this forever, but I truly believe we were wronged and all I wanted was to make a complaint and get an apology.
Stephen, thank you for calling. I surely was not expecting that. And besides the plants, thank you everyone for your encouraging words. Maybe I should have not complained that one fateful night. By the way I have been to three restaurants since that night and have been ecstatic when they they bend over backwards to treat a customer right. I have a new found respect for good service. La Nap is the best.
ah the drama the drama
First of all, congrats on your movie club: people like you need a support team of malcontents to contribute to cool blogs like this one. Also thanks for y'all's patronage to Moon River, where the best recipe for pizza, along with fresh produce, skilled cooks, and a great atmosphere make it a really popular place. Hi, this is Justin. Your story is wicked inaccurate. After you bicker and point your finger in the face of a 5-foot-tall 19 year old girl, who is full of apologies, gives you your money back, has a table for you to be seated, provides your wait time is no longer than anyone else's, im gonna ask you to leave. No one wanted you there while they were trying to eat-trust me, i had to explain you and your wife's verbal and circular attempt to get "justice" to everyone eating there that night. Your order was not impeded by anything; your table selection was as good as anyone else's, and your wait time was too. You also made me out to be overly intimidating and unnecessarily aggressive. Whoa man: chill out. It really is people like you.
It's also people with attitudes such as what you've displayed here, is enough for me to come to the conclusion that I'll spend my money elsewhere. If your attitude here is any reflection of how you conduct yourself while at work, then shame on you and shame on MRP for employing those who lack in courtesy.
As for the couple not having to wait longer than anyone else...true, except for the employee that came in and was immediately served and seated...which was wrong and a blatant thumbing of the nose to all of those who were standing in line.
Yes, the assistant manager did what she should of, given the money back and apologize...I don't think anyone disagreed with that part. However, the yelling of the waiter was totally out of line, and of course, the attitude described to us by the manager is also out of line.
So Moon Rivers fans are arrogant and the staff is rude(which has just been proven my the scum server himself). Also if your so hip and indie you'll understand no one else can make YOU look like something. YOU make YOURSELF look like that. Take some owner ship in your actions. Good thing you work there, you don't have enough pride, intelligence, ability to work with the general public or plan old common sense to get a job.....ANYWHERE.
*shaking head*
No I know for a fact that I'm never going back, but I'm gonna be sure to pass along this story to all that will hear.
Justin. Just answer me some questions.
1) Did you allow line skipping at a critical dinner hour crush?
2) Were you rude to me and my wife when we complained about it?
3) When asked if you cared about how that is perceived to customers did you say, " I do not care"?
4) Were you physically held back from coming after us?
BTW, we never yelled at a 19 year old woman. She said she was the assistant manager. If an assistant manager can't take a complaint, then I am sorry, maybe she is in the wrong business. Our discontent was with you. We were not trying to get a good table, as it was a to go order. After she gave the money back, I even told her this had nothing to do with her and I told her thank you for the money back as that was not what we were wanting. A simple apology from you would have avoided all this, bust instead you chose to give us attitude and refused to admit anything was done wrong.
Dapperdan,
Oh please I am sure no one was screaming at you like you say you were you are blowing this out of proportion. I heard from people that was there that you starting using rude words and yelling therefore you were asked to leave.
Get over it man there are more important things to complain about in life and well if you don't like the place just don't go there.
Thanks for sharing your experience with the world hopefully by know your diaper has been changed and you can go on with life and cry about something else.
There are more important things to do, with the same energy hopefully you will take initiative to help others in society. Help younger people find jobs, help them get education and feed the hunger.
Justin... This was your golden oppotunity to simply say... Im sorry... I was wrong... I was a bit stressed by the rush and things got out of hand. You really did not even have to mean it... just type it out and be done. Instead you continue to defend an undefendable position and have alienated the few of us who hasd a sliver of doubt. It is clear by your post you are unconcerned with the loss of customers since you have a great line up of regulars... But you did just lose two regulars and most likely the remainder of the movie group. Regular customers are hard to come by... and judging by this thread there is now a small list of folks who will never be regulars.
Everyone you should stay open to all sides of the story obviously you were not all there and I have my doubts about the supposely careless attitude from the manager.
I think everyone needs to move on and find something useless to do and Dapperdan if you don't want to go there please just don't and move on, and to others if you want you can just give the money you would spend at MRP since you are not going there no more, you can always give it to Children's Hospital, or organization that would love to provide some food to people living in undeveloped countries.
GET OVER IT
MRP is a great place the workers try their best to please everyone....
Its hard sometimes I'm sure seeing as when I eat there that place is packed from wall to wall
Just from reading this I don't understand how you could say its horrible and tell your friends not to come? They don't deserve a chance just like luna said. If u go there ONE bad time
Also Are you sure that your other places to dine at haven't had the same problem happen? Or something of the sort Its just not all over the internet? I'm sure they have.
I just feel like this is trying to put moonriver down and that's not fair on one persons out of their 40th time there ONE bad experince.
This whole thing just makes me want a big greek salad and a slice of veggie mmmmmmmmm
Good day
luna,
Were the people you talked to employee's? Or was his yelling due to Justin's rude actions.
Also I just noticed how the story that was told to Stephen was that Justin admitted he was rude but now Justin says he wasn't. It's amazing how Justin makes up a story each time someone talks to him. Yes I was rude, No I wasn't rude. Give it up Justin, Luna and Brittney. Justin is a punk little child. Your not making him or Moon River look any better. You come on here to say give it up. Yet NONE of you were on this site before this problem. All of you will leave once your finished throwing stones.
And the correct wording is "for hopefully by NOW" not know. And I'm unsure how you feed the hunger and not feed the hungry. Hopefully your time will be spent learning how to spell and I think Moon River has cornered the market on helping young people find jobs.
Quote from: luna07 on March 15, 2009, 09:14:42 AM
Everyone you should stay open to all sides of the story obviously you were not all there and I have my doubts about the supposely careless attitude from the manager.
I think everyone needs to move on and find something useless to do and Dapperdan if you don't want to go there please just don't and move on, and to others if you want you can just give the money you would spend at MRP since you are not going there no more, you can always give it to Children's Hospital, or organization that would love to provide some food to people living in undeveloped countries.
GET OVER IT
Asking us to find something "
useless to do" ...is this your way of telling us that this is useful and that we'd be better off finding something that isn't?
Luna,
Let me be perfectly clear. I was going to give Moon River a second chance. I stated that I had never had a problem. So a second chance was given on my part UNTIL you, Brittney and Justin came on this thread and defended a rude server. The three of YOU lost my business. You have yourselves to blame on losing my money.
Well definitely all this nonsense has affected my writing skills. Thanks for correcting me everyone. I take criticism very positive and accept my mistakes and learn from them. I will move on and make sure I try harder to correct my writting mistakes and not cry a river over it.
Quote from: luna07 on March 15, 2009, 09:45:30 AM
Well definitely all this nonsense has affected my writing skills. Thanks for correcting me everyone. I take criticism very positive and accept my mistakes and learn from them. I will move on and make sure I try harder to correct my writting mistakes and not cry a river over it.
Maybe you can help the staffers at Moon River learn how to accept criticism positively too.
These Moon River people have really shown their hand and kind of exposed the tude this place is known for. The spelling and grammer in their posts also kind of shows that we're not dealing with the brightest bulbs here. So let them think they've got the greatest food and the coolest, most hip people in the world. A little knowledge is a dangerous thing.
Quote from: luna07 on March 14, 2009, 09:24:28 PM
Mr. & Mrs Dapperdan,
Though I understand that you probably felt so furious for the bad service and have all the right to express your opinion, after all you are in the country where you can say everything.
I honestly believe that you have turned this into childish, ridiculous act.; so what? you got a one time bad experience at a place and you decide to turn it into the end of the world? perhaps is better if you just don't go out anywhere, since you are in the country that is recognized by the lack of customer service.
There are so many more important things happening in the world today for you to start complaining like babies, so what do you want? fine the employee made a mistake, your money was given back, the young assistant of manager apologized already what else do you want? the employee to be fired??? you should be ashamed of yourselves for wishing that onto someone, haven't you seen the news and the high unemployment levels throughout the country??? perhaps MRP is better off without customers like you.
I have gone to that restaurant since their very first days and I have always love the youth in there, their spirit, music, environment, food and service.
You should be ashamed of yourselves for making such a big scandal of the fact that an employee that was off duty came in there was able to eat before you, when you should see the positive side of a business caring enough for their employees, how many employers out there give that back???
And about being scared for your safety?? please I'm sure they have a lot of pizza to prepare instead of wasting their time with people like you.
Good job MRP for standing up for your employees and for not letting negative, unnecessary comments stop you from doing what you do best.
Shouldn't you get back to Moon River? Don't you have some more customers to abuse?
Oh well I made a spelling mistake, again thanks for the correction, I am glad I have you here to help me write better.
I am not part of MRP staff, I have been there several times and well have enjoyed all the visits.
Again we are in the land of the free so you all have the right to choose where to go and what to say as well as I have.
As far as the MRP staff hope this mistake helps you grow and be better, that's what mistakes are for, to learn.
QuoteAs far as the MRP staff hope this mistake helps you grow and be better, that's what mistakes are for, to learn.
I agree completely. Of course in order to learn from a mistake you must first admit you made one... :)
Quote from: luna07 on March 14, 2009, 10:42:54 PM
Well hopefully you would give them a chance.
It is very hard to believe that the manager would say that back to the customer. I have been there, seem him and the way he treats his customers and employees and very hard to believe this would be the response given by him. I think this might be a typical example of a very upset customer that might have played and changed the words a bit in order to get his way.
I think it's nice to still have nice places to go to where you don't have to pay so much to have a good time and again specially these days when the economy is so bad and if we don't work together things will not get any better.
Ya, well, your post highlights the point Moon River is missing...that you make more money being polite to adults than you ever will by catering to the high school crowd.
When I go in there and have dinner with my partner or friends, our table always orders at least one large pizza, multiple glasses of wine, multiple sodas, and salads. The total bill is normally $60 for two, or $100+ if we have 3 or 4 people. We don't pull the "high school special", monopolizing 3 tables at a time, while ordering pizza by the slice along with ice water, and then splitting up the whopping $23 bill 47 different ways.
As a business owner, you'd think they would pick up on who actually brings in the money that keeps them in business. Because lemme tell you, it's NOT the high school kids. The kids may give them the "image" but the adults give them the revenue, and they won't accept being treating the way Dan and his wife were. I for one, won't be back after hearing Dan's nightmare. If it happened to him, it can happen to me. Not something I care to pay for the privilege of experience.
Quote from: OJ Leno on March 15, 2009, 04:31:38 AM
No one wanted you there while they were trying to eat-trust me
Is this trust me dish any good? from the post it seems like everyone was eating it. Oh, I guess they were only 'trying' to eat it, must have been some of that stuff that was left out overnight.
Quote from: OJ Leno on March 15, 2009, 04:31:38 AM
It really is people like you.
Pot, meet kettle.
You just displayed the same arrogant "blame the customer" attitude that Dan complained about in the first place. I 'only' believed Dan's story about 85% at first, but after reading your post I believe him 100%...
You guys have definitely lost my business, along with however many friends I wind up telling about this if/when Moon River ever comes up in a conversation. And FWIW man, trust me on this one as a fellow biz owner, there are only so many times you can say "we don't care if we lose a customer" before the laws of economics take over, so spare me that line.
Irony FTW!!!!!!!!!!!!!!!!!!!!!!
Wow....you seem pretty spun up about getting skipped in line for a pizza. I'd hate to see how you react to anything of substance / real stress in your life. It sounds like you have lots of displaced anger...... All this energy over ordering a pizza 2 minutes later. If waiting in line is so stressful, maybe you should stay home on the couch and order 5 Star or Dominos next time and save everyone the headache.
Quote from: floridiot on March 15, 2009, 12:17:18 PM
Wow....you seem pretty spun up about getting skipped in line for a pizza. I'd hate to see how you react to anything of substance / real stress in your life. It sounds like you have lots of displaced anger...... All this energy over ordering a pizza 2 minutes later. If waiting in line is so stressful, maybe you should stay home on the couch and order 5 Star or Dominos next time and save everyone the headache.
Not another one!
Stephen, I can assure you these are not plants on my part. I really hope this is an eye opener for everyone. Respect goes long and far in business.
It's not so much the being skipped, which by the way is really wrong to have happened....it's a culmination of that rude act, the rude attitude of the employees and then unprofessional attitude by the manager...which, IMO, deserves to be known. So it's not a matter of simply ignoring or overlooking the fact that people were completely ignored when the employee took someone else (which happens to be an employee) ahead of paying customers who were patiently waiting in line for service.
"floridiot" doesn't that say it all.... ::)
Quote from: floridiot on March 15, 2009, 12:17:18 PM
Wow....you seem pretty spun up about getting skipped in line for a pizza. I'd hate to see how you react to anything of substance / real stress in your life. It sounds like you have lots of displaced anger...... All this energy over ordering a pizza 2 minutes later. If waiting in line is so stressful, maybe you should stay home on the couch and order 5 Star or Dominos next time and save everyone the headache.
Wow...what a shocker...
Another freshly-minted newbie with a post count of 1, who registered just to post in this thread. What ARE the odds???
And you've definitely got that special 'Moon River Attitude"...
Quote from: Karl_Pilkington on March 15, 2009, 09:50:33 AM
These Moon River people have really shown their hand and kind of exposed the tude this place is known for. The spelling and grammer in their posts also kind of shows that we're not dealing with the brightest bulbs here. So let them think they've got the greatest food and the coolest, most hip people in the world. A little knowledge is a dangerous thing.
Don't you mean grammar, not grammer, smart guy.
and they just keep showing the overall intellect and desire to provide professional service... :-\ NOT
Quote from: floridiot on March 15, 2009, 12:28:18 PM
Quote from: Karl_Pilkington on March 15, 2009, 09:50:33 AM
These Moon River people have really shown their hand and kind of exposed the tude this place is known for. The spelling and grammer in their posts also kind of shows that we're not dealing with the brightest bulbs here. So let them think they've got the greatest food and the coolest, most hip people in the world. A little knowledge is a dangerous thing.
Don't you mean grammar, not grammer, smart guy.
Oh please...did you bother reading your vaunted employee Justin's post in this thread? A real Hooked on Phonics FAIL for sure. Last thing you need to be doing is cracking on anyone else's writing skills...
I actually have nothing to do w/ the business. My wife (who has nothing to do w. the business either) just showed me this over-reaction of a blog. It's funny and senseless. I'm constantly amazed at what people get spun up over. All for a pizza...ha!
As I once explained to Stephendare, there is this incredible parallel between the passenger railroads before Amtrak and the restaurant industry in Jacksonville. No one is in it to get rich quick, or to turn a dime on seats, speed, menus etc... It all comes down to SERVICE. This same theory was upheld by a study done at Trailways, it turned out the passengers could put up with just about anything except bad schedule keeping. This is not to say the rest stop can't serve soup very slowly... as long as they serve it when they say they will.
The fact that Justin and the staff for Moon River have jumped on here confirming most everything that has been said, makes me question more then just the service. Assault by definition is getting into someones personal space so that they feel threatened. Sounds like BOTH SIDES admit this happened. Battery is the act of touching someone during the assault, such as a shove. BOTH SIDES admit this happend too. With such public testimony, it would now be a simple case of filing the forms for the arrest of the restaurant staff and managers involved.
This whole thing has been handled as well as a matzah ball soup themed bar mitzvah, hosted by Doctors Joseph Goebbels and Josef Mengele, on Krystal Nacht. Please tell me the Moon River folks don't wear black or brown shirts... do they?
OCKLAWAHA
Quote from: floridiot on March 15, 2009, 12:35:36 PM
I actually have nothing to do w/ the business. My wife (who has nothing to do w. the business either) just showed me this over-reaction of a blog. It's funny and senseless. I'm constantly amazed at what people get spun up over. All for a pizza...ha!
That's another serious FAIL, man...
Your wife just 'happened' to come across this forum randomly, where you've never posted before today, and where you had to register a new screen name to make your very first post, which also coincidentally enough, is in this very thread? Gimme a break.
So does your wife work there then? There's clearly a connection, and denying it just kills your credibility. As to the rest of your comments, the OP in this thread was, by legal definition, assaulted. He was yelled at and publicly kicked out of a restaurant, all over absolutely nothing. The people who got "spun up" over nothing were the Moon River staff, not the OP. He only got "spun" up after being assaulted, embarrassed, and kicked out of the place. If that doesn't give him a right to be justifiably upset in your opinion, then WTF would?
Given Dan's run-in with Justin, I'd say his reaction is probably a couple notches UNDER what my personal response would have been. I'd have decked him if I saw him lunging across a counter at me. I actually give Dan credit for being a lot calmer than I think most of us would have been under those circumstances.
784.011 Assault.
(1) An "assault" is an intentional, unlawful threat by word or act to do violence to the person of another, coupled with an apparent ability to do so, and doing some act which creates a well-founded fear in such other person that such violence is imminent.
The server's behavior in yelling at him, acting threatening, and lunging across a counter, all clearly qualify under 748.011. Dan would have been justified in either responding to the threatened force with actual force and decking the stupid kid cold, or by calling the cops and pressing charges for his behavior. He did neither.
What does he do? He goes home, calms down, and calls the restaurant to see if he can smooth things over. Instead, the owner calls him a liar, and tells him not to come back. So then he comes to this message board and honestly describes his experience.
And for that...HE'S the BAD GUY ? ? ? ? ? :o ??? ::)
Why all of the personal attacks and judgements? Let's remain civil, focus on the events and not resort to low blows.
The point is not that Dapper is so consumed with his life he will not stop until every human being learns about his experience. It's about conveying the experience--from his perspective--with those in a forum with other urban-minded folks.
Each of us has a choice to return to Moon River or not (I have decided not to).
To those who feel this is a ridiculous topic, feel free to browse other topics. Each of us has a choice to return to this thread and I find it humorous those who deem this as petty continue to post.
Quote from: floridiot on March 15, 2009, 12:28:18 PM
Don't you mean grammar, not grammer, smart guy.
beware the typeo ;)... theres a bit of a difference between the errant typo and a whole littany of misspelled words and atrocious grammAr. Dontcha love free speech? Now back to tossin salads ok.
And we on the thread told him to call and speak to a manager, to give Moon River a chance to make it right. What did they do? Insult him more.
This whole thing got out of hand. Moon River employee's and some supporters, displaying the very demeanor that Dan was talking about, came and without trying to solve the problem by doing the right and correct thing inflamed the problem. With the we're never wrong because we're cool, hip, young and have art on the walls attitude.
I know personally I wont be going there anymore since they displayed the very attitude they were trying to dispel.
Can't say for sure what I'd have done but it probably wouldn't have been this pretty. Sometimes that Scot - Southron blood just boils up the back of my neck and takes control. With all the tact of a modern day Doc Holiday (another near home town boy) and a sarcasm for every event. Call it twisted if you want but it's the ability to leave a trail of bodies and sit next to one of them whilst eating a peanut butter and jelly sandwich. Ah the glory days of Wallace, Robert the Bruce, Robert E. Lee and a little conflict we called Vietnam.
Ocklawaha
Quote from: Karl_Pilkington on March 15, 2009, 01:34:29 PM
Quote from: floridiot on March 15, 2009, 12:28:18 PM
Don't you mean grammar, not grammer, smart guy.
beware the typeo ;)... theres a bit of a difference between the errant typo and a whole littany of misspelled words and atrocious grammAr. Dontcha love free speech? Now back to tossin salads ok.
Typo # 2 = "litany" ;D
just messin'
Seriously though, I thought on more than one occasion that dapperdan must've made those newbie posts himself to strengthen his own argument. I was a little skeptical over the entire situation, but if I do take the new posters at face value, I'm now even more inclined to agree with dan. I like to give people the benefit of the doubt, so I'll hope that the folks over at MRP (management and staff) are good people who meant no harm and just didn't handle the situation properly.
I dunno, man. The server himself not only posted on here, he also confirmed everything that happened on the phone with Stephen Dare and his friend. He was one of the 'newbies'! So as preposterous as it seems, Dan's story is true and confirmed. Makes your head spin doesn't it? I wonder if you can nominate a corporation for a Darwin Award?
At this point it really does not matter. The damage has been done. This is a textbook example on how NOT to deal with a customer who rightly or wrongly feels slighted, cheated, or otherwise wronged. Everything Moon river pizza and their employees could have done wrong... they did.
Wow, lots of action over this. I wish people cared as passionately about other goings on in Jax as much as this issue. We would all be a lot better off. Especially, our education system.
As to this issue, it really relates to proper communications. As a manager, I see confrontations and friction all the time because people don't communicate clearly, carefully, and respectfully to each other. When such communications are re-addressed properly, almost always, the room fills with mutual apologies, forgiveness, and a desire to do better going forward.
Apparently, here, the staff did a poor job of explaining their issues to the customer. Good training would teach them to, first, calm the situation down with a sense of receptiveness to the customer's story. Once the customer knows that they have been heard without immediate editorializing by the staff, we are more than half way home! The staff should at least feign a sincere interest in the customer's concerns and address them one by one. Such as, we made a mistake, there are mitigating circumstances we would like you to be aware of, it was an unintentional slight, regardless, and, most importantly, we apologize for upsetting you and we ask for your forgiveness.
Trying to paint this as a black and white battle of right and wrong is pointless as neither side will win. The restaurant is in the catbird seat and has the most to lose by not stepping up and being the bigger party here. Hence, the saying, '"the customer is always right" (within reason). The manager should set an example for his/her employees and teach these tenants to them. By taking them privately aside and advising them that they aren't being "thrown under the bus", just trying to resolve the situation for the good of the business in an ADULT fashion, everyone should be able to maintain their inner pride and egos. The bravado needs to be dispensed with.
It's easy to "pull out a gun and shoot someone" but it takes a "real man" to diffuse a situation and move on while avoiding the building of grudges. This is what is significantly missing today in our selfish, partisan, black and white society as evidenced by our right-left politics.
Someone should pass around Dale Carnegie's age-old, best selling book, "How to Win Friends and Influence People". Maybe the world would be a bit more peaceful.
Quote from: stephendare on March 15, 2009, 03:44:04 PM
Actually, the story of Justin's interaction was related to me by Scarlett.
So the bottom line then is that there's still an independent eyewitness account that confirmed Dan's account of how he was treated?
Quote from: stjr on March 15, 2009, 04:45:17 PM
Wow, lots of action over this. I wish people cared as passionately about other goings on in Jax as much as this issue. We would all be a lot better off. Especially, our education system.
I do care. Problem is, our local government doesn't. And it never changes, because you can't get anybody who is both rational and qualified elected around here, to the school board or anything else. Here in "South Georgia" I'm afraid rhetoric sells, and reality doesn't.
Quote from: stjr on March 15, 2009, 04:45:17 PM
As to this issue, it really relates to proper communications. As a manager, I see confrontations and friction all the time because people don't communicate clearly, carefully, and respectfully to each other. When such communications are re-addressed properly, almost always, the room fills with mutual apologies, forgiveness, and a desire to do better going forward.
Apparently, here, the staff did a poor job of explaining their issues to the customer. Good training would teach them to, first, calm the situation down with a sense of receptiveness to the customer's story. Once the customer knows that they have been heard without immediate editorializing by the staff, we are more than half way home! The staff should at least feign a sincere interest in the customer's concerns and address them one by one. Such as, we made a mistake, there are mitigating circumstances we would like you to be aware of, it was an unintentional slight, regardless, and, most importantly, we apologize for upsetting you and we ask for your forgiveness.
Trying to paint this as a black and white battle of right and wrong is pointless as neither side will win. The restaurant is in the catbird seat and has the most to lose by not stepping up and being the bigger party here. Hence, the saying, '"the customer is always right" (within reason). The manager should set an example for his/her employees and teach these tenants to them. By taking them privately aside and advising them that they aren't being "thrown under the bus", just trying to resolve the situation for the good of the business in an ADULT fashion, everyone should be able to maintain their inner pride and egos. The bravado needs to be dispensed with.
It's easy to "pull out a gun and shoot someone" but it takes a "real man" to diffuse a situation and move on while avoiding the building of grudges. This is what is significantly missing today in our selfish, partisan, black and white society as evidenced by our right-left politics.
Someone should pass around Dale Carnegie's age-old, best selling book, "How to Win Friends and Influence People". Maybe the world would be a bit more peaceful.
+1,000,000.
The lack of an apology and a conciliatory tone is outright galling at this point. This customer had a legitimate complaint, and all he wanted was, like you said, to be heard and listened to. Instead, he got called a liar, told to **** off, and was blamed for their mistakes. Ridiculous.
The irony is that as of this typing this thread has be read 1329 times. While I know the most of the views are from the same handful of people who are posting in this thread, but lets say that 50 new people read this thread. And of those 50, 25 people choose to not spend another dime with MRP that would have otherwise done so. They have a chance to lose major money.....
25(lost people) x $50(general average bill) x 12(only going once a month, every month for a year) you end up with $15,000.00.
All this cause a server acted like a punk and a manager turning a blind eye to an easily solvable problem.
They won't get another dollar from me, but I am not a trendy urban hipster so I guess they don't want my business anyway.
anyone else feel like watching Breakfast at Tiffanys?
I posted on the very first page telling Dapper he did everything correctly, that doesn't take into account whether the situation is true or not, that's not the main issue, because perception is reality. The ball is always in the businesses court to make it right. When someone takes time out of their day to post on a forum or put a review on an independent site to complain about something, the business has already jeopardized their relationship with the public. For people to attack the person that "felt" betrayed by the establishment that they patronized, apparently frequently and even referred others too... well, I'm just amazed. It's easier to lose customers then it is to win them, so allowing this to escalate as this has is mind blowing.
I personally have a favorite trendy hipster type of pizza joint (Mellow Mushroom), but I would have given business to Moon River had this thread not materialized as it has. Word of mouth is pretty much the only option we have as consumers. It's very powerful too as it should be. The business and their friends (which can be seen throughout this thread) will only say the restaurant is great, consumers are the independent, nothing to gain/lose people, which makes their review much more important than the former.
This company gets a giant FAIL in the way this was handled from the beginning and it's only gotten worse. I will not patronize Moon River. The American dollar is worth the same 100 pennies elsewhere in this city.
Wow, this thread is great. I just wasted about 2 hours at work reading this thread. Anyways I always thought there was something weird about Moon River, when my wife and I went there the one and only time. I did get a sense of rudeness or "teenage attitude", kind of like the I'm cool and you not vibe. The pizza was pretty good, but nothing spectacular. But after reading this thread I will probably not go back, instead I will head a few streets down and go to dreamette and fill myself with ice cream. Oh yea, for all the Moon River defectors - go to The Nop (La Nopalera), it's the best. This coming from someone that hated Mexican food growing up.
What is most amazing is that the OWNER apparently hasn't thought it worthy to respond or defend his establishment, especially since MJ called this thread to his attention and invited his response. Regardless of one's personal position on this, failing to make the attempt would speak volumes about his attitude toward the business and its customers: uncaring.
Even today's lowly Wall Streeters have tried to publicly defend their businesses and reputations, even after they are out of business!
Draw your own conclusions.
I don't have time to read all 9 pages of this so forgive me if I have said something someone else has...
Get over it dude. Life isn't fair and stuff happens. Had you just ignored the fact that someone other than yourself got some preferential treatment, none of this would have happened. You would have just gotten your food, eaten and enjoyed the hell out of it (because their food is awesome), and left happily.
Jimmy,
Don't worry no one other than the supporters and staff said what you said....and I really do mean NO ONE.
Quote from: Jimmy Olsen on March 16, 2009, 02:54:38 PM
I don't have time to read all 9 pages of this so forgive me if I have said something someone else has...
Get over it dude. Life isn't fair and stuff happens. Had you just ignored the fact that someone other than yourself got some preferential treatment, none of this would have happened. You would have just gotten your food, eaten and enjoyed the hell out of it (because their food is awesome), and left happily.
Interwebs 101:
If you don't have time to read a thread, then you don't have time to post in it.
If you do anyway, then odds are you will end up looking douchey and missing the point. Which is exactly what happened here...
Quote from: ChriswUfGator on March 16, 2009, 03:57:14 PM
Interwebs 101:
If you don't have time to read a thread, then you don't have time to post in it.
If you do anyway, then odds are you will end up looking douchey and missing the point. Which is exactly what happened here...
Well played sir, well played. I especially like the way you used douchey in that sentence.
I literally LOL'd.
Douchey. heheheheheh
Who's up for some Moon River pizza tonight?
Quote from: Jimmy Olsen on March 16, 2009, 02:54:38 PM
I don't have time to read all 9 pages of this so forgive me if I have said something someone else has...
Get over it dude. Life isn't fair and stuff happens. Had you just ignored the fact that someone other than yourself got some preferential treatment, none of this would have happened. You would have just gotten your food, eaten and enjoyed the hell out of it (because their food is awesome), and left happily.
So standing in line for quite some time, then watching someone that hadn't being taken in and served first is an acceptable practice that people should simply accept? That such blatant disregard for the customers ahead of this employee who was treated with more respect and consideration, is acceptable....and should be overlooked? I think not....that was a clear show of disregard for all of the others standing in that line while they gave preferential treatment to an employee instead of just allowing them to wait like everyone else was. That's just flat out wrong....and nobody should be expected to be treated second rate like that.
Quote from: stephendare on March 15, 2009, 04:55:55 PMIts funny, Ive even gotten comments on my facebook page over this issue. I had no idea there was such hostility to the service at MRP. (yes, a facebook zombie here Im afraid)
That's because you posted a comment about it and gave the link. ;)
QuoteSo standing in line for quite some time, then watching someone that hadn't being taken in and served first is an acceptable practice that people should simply accept? That such blatant disregard for the customers ahead of this employee who was treated with more respect and consideration, is acceptable....and should be overlooked? I think not....that was a clear show of disregard for all of the others standing in that line while they gave preferential treatment to an employee instead of just allowing them to wait like everyone else was. That's just flat out wrong....and nobody should be expected to be treated second rate like that.
Not to mention your wife getting verbally accosted by a waiter who had to be restrained from physically lashing out. Yeah get over it ::)
This thread has been like the gift that keeps on giving. I get to nod my head at the reasonable people and shake it furiously at the ignorant. After following this saga so closely, I fell like I must comment. I don't know what more I can add other than reiterating the painfully obvious truth that the real bad guy here is the owner. Teenage (or close) service industry employees are a dime a dozen and have no concept of the larger picture. Their lives are self centered and self consumed outside of work and are typically no different while there. What happened to Dan was worth wanting answers and perhaps even an apology. If the story ended with the low people on the totem pole treating him improperly it might be a "get over it" kind of situation. What is appalling is the response of the management. It may be a bit much to expect the staff on duty to have treated Dan with the sort of maturity that we would anticipate or wish, but there is no excuse for the subsequent actions of the owner. Therein lies the true value of this story growing legs and getting out to the masses: If management cares so little for their customers in a situation such as this, what other corners are they willing to cut? What other considerations about the customer are met with a "who gives a crap?" behind closed doors? Food safety? We heard there were some questionable inspections. What if I find a hair in my pizza and ask why the cook isn't wearing a hair net over his dreads, will management care, or will my wife and I be berated and told to leave? Staff double charging people for small items and pocketing the difference? I may be told to get over it... I'm not losing sleep over this, but frankly there are enough pizza places in the city, so there's no need to patronize Moon River, reward a callous ownership and even worse staff and worry with any of these questions. The only worry when ordering a pie should be which toppings to choose.
Well stated Tripoli...
The saddest part of the whole story is truly the response of the ownership...such callous disregard of the customer is a sure sign that other "corners" are being cut.
Oh...I do hope my previous post is grammatically correct! LOL
QuoteIf management cares so little for their customers in a situation such as this, what other corners are they willing to cut? What other considerations about the customer are met with a "who gives a crap?" behind closed doors? Food safety? We heard there were some questionable inspections.
Since someone brought it up...
http://www.jacksonville.com/entertainment/dining/violations?appSession=396155582816113
Dont forget to check La Nop! ;D
Quote from: BridgeTroll on March 16, 2009, 06:30:03 PM
Since someone brought it up...
http://www.jacksonville.com/entertainment/dining/violations?appSession=396155582816113
OMFG man, that's really bad...13 violations, 8 critical, and 7 of those were unsanitary condition violations.
Whoever said they're cutting corners sure had that right.
Actually it does not seem out of the norm... I checked a couple other places and this seems fairly normal... It is a pretty good site though... never new it existed...
Quote from: BridgeTroll on March 16, 2009, 07:41:25 PM
Actually it does not seem out of the norm... I checked a couple other places and this seems fairly normal... It is a pretty good site though... never new it existed...
I dunno about that...my other two favorite pizza places both have MUCH cleaner reports:
Al's had 0 violations:
http://www.jacksonville.com/entertainment/dining/violations?appSession=524155607273360&RecordID=22789&PageID=3&PrevPageID=2&cpipage=1&CPIsortType=&CPIorderBy= (http://www.jacksonville.com/entertainment/dining/violations?appSession=524155607273360&RecordID=22789&PageID=3&PrevPageID=2&cpipage=1&CPIsortType=&CPIorderBy=)
And Pizza Palace had 1 violation that was non-critical:
http://www.jacksonville.com/entertainment/dining/violations?appSession=651556074391048&RecordID=27202&PageID=3&PrevPageID=2&cpipage=1&CPIsortType=&CPIorderBy= (http://www.jacksonville.com/entertainment/dining/violations?appSession=651556074391048&RecordID=27202&PageID=3&PrevPageID=2&cpipage=1&CPIsortType=&CPIorderBy=)
Just comparing apples to apples here...
P.S. That's a neat site. I also like the "Restaurant Reports" segment that the news channel does sometimes, although I really think they tend to target minority-owned restaurants. They always seem to be picking on some Chinese or Vietnamese place.
Just make the drive and go to one of the locations of Brooklyn Pizza. It's the best in Jax. I can stomach Al's or Pizza Palace or Rennas, but they don't hold a candle.
I won't go back to Moon River because I ate there once a year or so ago. ICK.
--Expat New Yorker
ooooo
... and the proof just keeps coming in ...
christymac,
I could have won $10 off you tonight. I bet my roommate that since you were new that you were going to some how stumble onto this thread. Rant at Dan and then scurry away to your mecca.
Man am I kicking myself now....
BTW it's Doesn't need you and not don't. Since Riverside is the proper title of an area it needs to be a capital R. Lastly what in God's name is analys? Do you mean analyze?
Also you all my want to stop now. You're making Dan look better and you worse. Really it's time for you to stop "helping yourselves".
Christymac, meet the period.
Just wow. (http://www.v6performance.net/forums/images/smilies/whyme.gif)
And I irony is Dan hasn't said a thing in this thread since yesterday. But HE'S the one crying and being whinny.
ooooo
oooo
For the love of God. Please learn to capitalize words and spell.
You're ridiculous. It wasn't simply that someone skipped him. It was a culmination of bad service, arrogant employees and dismissive management. When you grow up and live in the real world you'll understand that most customers will not put up with it.
So go home to Moon River and stop crying about it yourselves. Your not making yourself look any better. I'm actually starting to pity you all.
He's probably not posting since the employees and supporters are doing his work for him. He doesn't need to say anything else.
You're proving his point better than he did.
oooo
ooooo
Quote from: christymac on March 16, 2009, 10:10:54 PM
first off i dont work at moonriver i just eat there alot and for the love of god not everyone in this world is so worried about bad service..... thats what the tip is for..... you pay for the food and you tip for your service jack.... anyways noone is making moonriver look bad not even dapper.... so what else do you have to saybecause not only did i use no capital letters i used no punctuation either...
Christymac,
You obviously work there, so go back with the rest of your non spelling group and continue to do poor service and loose more customers. I and several others are done with you and your gang. There are way more restaurants out there that actually care and we will all go there and talk about you. Cheers!
I think at this point we can all agree, the web browsers needs to create a mandatory plug in. If you post does nothing more than correct spelling or punctuation, without changing the meaning of the post. Your IP is banned from the internet for a minimum of 3 day so that you can go out and get a life.
"Not everyone in this world is so worried about bad service."
Yes and those people are children. Or people like you that think being hip and cool is end all be all. Again grow up.
00000000000000000000000000000 yeah
Hi, Im Rose, I have been hearing about the bad service one experienced at moon river last thursday night, so i figured i would create an account to get better insite on what is going on. I actually was there It was my husbands 50th birthday. Your right the place was packed and i can see your point in how it was disrespectful for the employees to treat you that way. I also seen the way you were acting.
My family and i had 4 tables in the middle of the restraunt and were appauled when seen what was going on. I do believe you were very rude to the employees as well as they were rude to you. I just want to say yes they are young but age should not have anything to do with the way it was handled. i personally would have handled it differently if i were you as well. So i understand your money was giving back and you recieved your food, I would like to know how far you are gonna take this? With all do respect what do you want them to do in order for you to drop this? I did not see anyone try to jump you i did think that what all was said should not have been said and should have been taken care of differently but i never seen anyone at all try to attack or jump you and your wife. I think that is just a statement spoken out of anger. i think maybe if you would have just spoken with the owner in person this all would have been handled . i would love to here what you are expecting in this out come or what you are trying to accomplish? Im not on anyones side i love moonriver i will continue to eat there as well as my family. If you choose not to i support that we all make our own money and make our own choices i would just like to know.
Quote from: mrs.rose1961 on March 16, 2009, 11:54:57 PM
Hi, Im Rose, I have been hearing about the bad service one experienced at moon river last thursday night, so i figured i would create an account to get better insite on what is going on. I actually was there It was my husbands 50th birthday. Your right the place was packed and i can see your point in how it was disrespectful for the employees to treat you that way. I also seen the way you were acting.
My family and i had 4 tables in the middle of the restraunt and were appauled when seen what was going on. I do believe you were very rude to the employees as well as they were rude to you. I just want to say yes they are young but age should not have anything to do with the way it was handled. i personally would have handled it differently if i were you as well. So i understand your money was giving back and you recieved your food, I would like to know how far you are gonna take this? With all do respect what do you want them to do in order for you to drop this? I did not see anyone try to jump you i did think that what all was said should not have been said and should have been taken care of differently but i never seen anyone at all try to attack or jump you and your wife. I think that is just a statement spoken out of anger. i think maybe if you would have just spoken with the owner in person this all would have been handled . i would love to here what you are expecting in this out come or what you are trying to accomplish? Im not on anyones side i love moonriver i will continue to eat there as well as my family. If you choose not to i support that we all make our own money and make our own choices i would just like to know.
Do I get an award for bringing the most newbies in? And none of them can spell. Could it be the same person or persons??hmmm
Rose,
I am literally not going to repeat anything. You may choose to read all 12 pages of posts and see for yourself what i want as I have posted it many many times. Thank you for your concern but I have it well under control.
Ok sir, I see why the employees of Moonriver treated you the way they have. Im very sorry im a 48 year old woman who is not very familiar with the computer. You do not hve to be rude, I was just simply asking a question Mr. Dan.
So at 45 you haven't learned to spell?
Seems really fake to me.
I have read amost all 12 pages Mr. Dan. I am till not understanding, what it is you want. Are you wanting them to fire Dustin or Justin sorry, or Are you wanting an apology? You cant post a thread if your not willing to respond to everyone who has a question. I personally think that is rude.
Quote from: mrs.rose1961 on March 16, 2009, 11:54:57 PM
Hi, Im Rose, I have been hearing about the bad service one experienced at moon river last thursday night, so i figured i would create an account to get better insite on what is going on.
Umm....if you were there, why would you need to get a better INSIGHT?
Well according to your comment, you cant read. Im 48, Thank you.
Quote from: mrs.rose1961 on March 17, 2009, 12:13:18 AM
I have read amost all 12 pages Mr. Dan. I am till not understanding, what it is you want. Are you wanting them to fire Dustin or Justin sorry, or Are you wanting an apology? You cant post a thread if your not willing to respond to everyone who has a question. I personally think that is rude.
Is everyone else having a good a time with this as I am?
Well, you are very nosey, and what is your problem? You seem to be very defensive, and for what i have no idea? You all have been very rude it seems. All i am doing is asking a simple question? Maybe i need to post a thread about how nasty people are to one another on here. Dont you think you should practice what you preach.
Quote from: mrs.rose1961 on March 17, 2009, 12:17:10 AM
Well according to your comment, you cant read. Im 48, Thank you.
Well Mrs. Rose if you look I was typing out what I guessed to be your age at the same time you were typing to be your "age".
So if you were born in 1961, who was President that year and what year did you graduate high school. Those are things everyone knows about themselves and you better be quick looking up your answer.....
Dapper - There are ways to really stick it to Moon River, DPBR would love to hear from you and your experience. There are so many free websites that you can give reviews to on them, to drive their ratings down, and you can post the constant poor restaurant cleanliness ratings that MRP has on a monthly basis.
I've had poor experiences there too. Best thing to do is handle it the right way, the management there does not care, otherwise they would have cleaned up the place a long time ago. There are better places for your money, don't waste it there.
I am officially done. I think the damage has been done and I am happy with the results. So, all you MRP people can keep on making up names and lying but I am answering no more as all has been said, proven, and my job here is complete. Thank you to all who had common sense and saw this for what it was. I wanted to draw attention to a place I felt displayed extreme immaturity, and borderline criminal behavior in the way it dealt with a customer complaint. I never received an apology from the owner nor did he come on here to explain his side of the story. Instead the minions have come on here and gotten all their little buddies to turn this into High School Musical. Man, I bet someone wishes they had just apologized, or maybe they don't, who knows.
Mrs. Rose?
Is wiki not working fast enough for you?
Hey, Dan? (that's our boss's name too)I'm sorry. You're right: you didn't get standard treatment; it was really busy and I was quick to solve a situation in a militant fashion (I'm previous USMC, Afghanistan, etc.) I never act like that toward anyone. However, hear, as others have said, that I wasn't encroaching your space, but leaning toward my own father, who was handing me his credit card to pay for my family's meal that night, and not aggressively posturing myself toward you and your wife. Our "Asst. Mgr" was quite stressed out by that point and also misinterpreted my actions. Anyway, I feel bad about this and apologize. I hope we can achieve an understanding. Moon River has gained crucial remediation from this incident and is already geared toward 110% better guest service. Have a great week, and know that we're working harder for everyone... Come in and try "The Pizza." - Justin
I bet if the above paragraph had been posted on March 12 or 13 we would have avoided all the 12 pages of unpleasantness.
I suggest it is time to abandon this thread and move on to tonight's St Patty's day celebrations...
Quote from: mrs.rose1961 on March 16, 2009, 11:54:57 PM
Hi, Im Rose, I have been hearing about the bad service one experienced at moon river last thursday night, so i figured i would create an account to get better insite on what is going on. I actually was there It was my husbands 50th birthday. Your right the place was packed and i can see your point in how it was disrespectful for the employees to treat you that way. I also seen the way you were acting.
My family and i had 4 tables in the middle of the restraunt and were appauled when seen what was going on. I do believe you were very rude to the employees as well as they were rude to you. I just want to say yes they are young but age should not have anything to do with the way it was handled. i personally would have handled it differently if i were you as well. So i understand your money was giving back and you recieved your food, I would like to know how far you are gonna take this? With all do respect what do you want them to do in order for you to drop this? I did not see anyone try to jump you i did think that what all was said should not have been said and should have been taken care of differently but i never seen anyone at all try to attack or jump you and your wife. I think that is just a statement spoken out of anger. i think maybe if you would have just spoken with the owner in person this all would have been handled . i would love to here what you are expecting in this out come or what you are trying to accomplish? Im not on anyones side i love moonriver i will continue to eat there as well as my family. If you choose not to i support that we all make our own money and make our own choices i would just like to know.
B. to the S.This is obviously the same 15 year old that has registered like 10 screen names just to post on this one thread.
Mods, can we get an IP check? I would bet money that all these newbies with only 5 posts that are all in this thread turn out to be the same IP.
Quote from: mrs.rose1961 on March 17, 2009, 12:09:52 AM
Ok sir, I see why the employees of Moonriver treated you the way they have. Im very sorry im a 48 year old woman who is not very familiar with the computer. You do not hve to be rude, I was just simply asking a question Mr. Dan.
No you're not a 48 year old woman.
You're the same silly 15yr old kid (who probably works at Moon River) that started up the 8 other screen names who registered here just to post in this thread. It's not that hard to figure out when you repeatedly misspell the same words and make the same grammatical errors over and over again.
I don't know what you think you're accomplishing, but in reality you've actually made the Moon River staff (which you're either friends with, or likely a part of) look even worse than they already did. So I give you props for accomplishing something I would have thought impossible...
And if you really want to press this point, FYI, the mods can post your IP you know...
QuoteMoon River has gained crucial remediation from this incident and is already geared toward 110% better guest service.
Sad to hear that they needed World War III to see that they had flaws in the operation and the people. The Asst. Manager sounds like he/she needs a new line of work, as the "pressure" appears to be too great. Any moment that person could go postal and no one needs that. The world needs ditch diggers too.
Quote from: Dapperdan on March 17, 2009, 12:28:09 AM
I wanted to draw attention to a place I felt displayed extreme immaturity, and borderline criminal behavior in the way it dealt with a customer complaint.
Dan,
This is the only thing I disagree with you about.
It wasn't 'borderline' criminal behavior, it actually WAS criminal behavior.
I am a newbie but I registered in November. Check my IP address if you like.
I just have to chime in.
Best. Thread. Ever.
Quote from: OJ Leno on March 17, 2009, 02:10:58 AM
I'm sorry. You're right
Had this happened at the restaurant when the situation occurred, as it should have, then none of us would be here.
Had it happened on the phone with Dan called to smooth things over, as it should have then none of us would be here.
Had your apology even happened at the beginning of this thread, instead of the self-centered and smug response you posted here earlier, then this thread would have died at 2 pages and Moon River would still have an extra couple dozen regular customers.
Quote from: OJ Leno on March 17, 2009, 02:10:58 AMit was really busy and I was quick to solve a situation in a militant fashion (I'm previous USMC, Afghanistan, etc.) I never act like that toward anyone.
Thank you for your service. The rest of this post aside, I truly appreciate and respect your contribution to our freedom.
Quote from: OJ Leno on March 17, 2009, 02:10:58 AM
However, hear, as others have said, that I wasn't encroaching your space, but leaning toward my own father, who was handing me his credit card to pay for my family's meal that night, and not aggressively posturing myself toward you and your wife.
You could/should have let this part drop.
You can't expect anyone to believe that after you ran up to the counter and started screaming at Dan and his wife to GTFO at the top of your lungs, making agitated hand gestures and turning red, and where another employee had to step between you and them in an effort to hold you back for a good minute or two of the altercation (it wasn't some 2-second long 'misinterpretation' as you're implying), and after which you continued throwing a hissy fit at them until they finally walked out the door (according to two eyewitness besides Dan), that you then just decided to stop in the middle of it and process a credit card transaction?
Come on man. You blew up, and Dan is owed a legitimate apology, not some kind of half-azzed "I'm sorry that you confused/misinterpreted things". If you don't feel comfortable posting it, then fine, call him or meet him in person and do it.
And as an aside, you shouldn't act that way towards people, mainly because you'll run customers off, but also because here in "South Georgia" you're just plain gonna run into the wrong guy. A lot of these redneck whackjobs carry guns, and people get shot daily for less around here.
Quote from: OJ Leno on March 17, 2009, 02:10:58 AM
Our "Asst. Mgr" was quite stressed out by that point and also misinterpreted my actions.
Well that's the thing. You weren't even the main problem here. Employees mouth off to customers all the time, I dealt with that in my own business. People blow up, it happens. The critical thing is how it gets handled. Dan called and tried to smooth things over, at which point the manager and the owner treated him like crap, told him to eff' off, and called him a liar even though several other people confirmed his story. They took a little problem and made it big. There's nothing you can do about that, that's their separate issue to address...
Quote from: OJ Leno on March 17, 2009, 02:10:58 AM
Anyway, I feel bad about this and apologize. I hope we can achieve an understanding. Moon River has gained crucial remediation from this incident and is already geared toward 110% better guest service. Have a great week, and know that we're working harder for everyone... Come in and try "The Pizza." - Justin
I hope so. Moon River was pretty well-known for rude service before this ever happened. Hopefully it gets better. But if you guys are serious about that, then you ought to offer a true/complete apology in person or on the phone to Dan. And your manager and owner owe him one also.
Quote from: OJ Leno on March 17, 2009, 02:10:58 AM
Hey, Dan? (that's our boss's name too)I'm sorry. You're right: you didn't get standard treatment; it was really busy and I was quick to solve a situation in a militant fashion (I'm previous USMC, Afghanistan, etc.) I never act like that toward anyone. However, hear, as others have said, that I wasn't encroaching your space, but leaning toward my own father, who was handing me his credit card to pay for my family's meal that night, and not aggressively posturing myself toward you and your wife. Our "Asst. Mgr" was quite stressed out by that point and also misinterpreted my actions. Anyway, I feel bad about this and apologize. I hope we can achieve an understanding. Moon River has gained crucial remediation from this incident and is already geared toward 110% better guest service. Have a great week, and know that we're working harder for everyone... Come in and try "The Pizza." - Justin
Justin,
Why oh why could you not have said this 5 days ago when we were there? Your apology is accepted, but after the last 5 days of comments and treatments I cannot patronize MRP ever again.
Wow, finally a apology. It only took 4 days, 184 posts 2302 views to get it done.
Dan,
I still wouldn't go back. You made them have to be nice to people. Something tells me that they don't normally act in that manner so it's extra work for them.
In a personal note I'd like thank you and the employees and "supporters" of Moon River Pizza. With out you I would still be a newbie. To bad this thread couldn't hang around enough to help me get to full member. :-*
Can't we all just get along..... and go to La Nopalera?
oh La Nopalera, how I love thee, let me count the ways...... Anyone going to La Nops St. Patricks Day Fiesta? (j/k)
Can we rename this thread to:
"DO NOT go to Moon River Pizza...DO GO TO LA NOPALERA"
Wow. 13 Pages about one incident at Moon River Pizza.
Personally (and everyone has a right to their own opinion), I think it is interesting how this thread didn't fill up with posts like "yea, I know what you mean. Last time I was there....".
This personally won't change my dining habits there (I'm in there a decent bit), but everyone is welcome to do what they feel. I think it's good that the person did apologize. Yes, it would have been better then, but sometimes we let out emotions get the best of ourselves (don't anyone here say it hasn't happened to them) and we don't handle things correctly. I'm 26 and I do that a bit.
I too patronize MRP quite often, and will continue to do so. Mainly because Im one of those special peeps that gets preferential treatment and gets to skip all you poor saps in line. Eat it.
Quote from: jacksonvilleconfidential on March 17, 2009, 10:45:44 AM
I too patronize MRP quite often, and will continue to do so. Mainly because Im one of those special peeps that gets preferential treatment and gets to skip all you poor saps in line. Eat it.
That explains the reviews.
This thread began with a complaint about MRP and morphed into a thread about customer service and peoples expectations. Money is tight for many and dining out can be a luxury or at least a part of the lifestyle that can be easily cut back. When dining out purchasing food is only a small part of the equation... ambiance and service are equal to or greater than simply eating. Customer service is high on peoples list when rating someplace to spend their money. Customer service should also be extremely high on managements list... equal to or greater than the food. There are too many alternative places to spend money than to waste time with a place that you feel does not care about you or how you feel.
Quote from: CrysG on March 17, 2009, 10:47:54 AM
Quote from: jacksonvilleconfidential on March 17, 2009, 10:45:44 AM
I too patronize MRP quite often, and will continue to do so. Mainly because Im one of those special peeps that gets preferential treatment and gets to skip all you poor saps in line. Eat it.
That explains the reviews.
Surely you jest....Moon River has FANTASTIC pizza, which has no correlation to the service you may be getting.
Oh, and that was way harsh Crys.
Let me see. Is the pizza worth skipping other people and wanting preferential treatment for? Let me think.......
No.
Eat it. ;)
I dont really skip people, i was just kidding.
;D
QuoteSurely you jest....Moon River has FANTASTIC pizza, which has no correlation to the service you may be getting.
MRP is barely a cut above CiCi's quality wise... CiCi's customer service is exponetially better. :P
Quote from: Steve on March 17, 2009, 10:40:59 AM
Wow. 13 Pages about one incident at Moon River Pizza.
The guy got screamed at, assaulted, embarassed, and publicly kicked out of a restaurant, all over absolutely nothing. Then, when he called to try and smooth things over, he was called a liar, blamed for their mistakes, and told to eff' off. Come on, this wasn't just some normal 'incident' where they were out of ketchup or something...
Quote from: Steve on March 17, 2009, 10:40:59 AM
Personally (and everyone has a right to their own opinion), I think it is interesting how this thread didn't fill up with posts like "yea, I know what you mean. Last time I was there....".
Are you really surprised that 100 different people didn't all jump out and say "OMG the same exact thing happened to me..."? This situation is so outlandish that it couldn't possibly happen that often...
And I guess you didn't notice, but several different people in this thread have said that they either had rude service themselves, or that they had heard about it from someone they knew who had experienced it. So it's not like Dan is the only one singing this song...Moon River was already well-known for their attitude before any of this mess happened.
And yes, the server did belatedly half-apologize, but that didn't happen until that hand got forced by this thing blowing up online. And even then, it was still more of this "I'm sorry...that YOU misunderstood the situation...blahblahblah" stuff, rather than a true apology for his actions.
And the people that really need to make things right in this situation aren't even the server, it's the manager and the owner, who both flat-out called him a liar despite there being multiple eyewitnesses, dismissed his concerns, and blamed their mistakes on him. If you read Dan's posts, that's the part he found the most offensive, and they have done nothing to address that.
Chris - take it easy. I'm telling DapperDan that he is stupid for not going in. He feels the way he feels, and that's totally cool (I wasn't there, so I can't say he was right or wrong).
With that said, I'm not one of those people who sees a brutal car accident on Atlantic Blvd, and because of it refuses to drive on Atlantic Blvd. I will continue to drive on Atlantic Blvd, and I will continue to eat at Moon River. Now, if this had happened to me, I might feel different.
It's funny - I don't always agree with StephenDare, but I think the post just above this hit the nail on the head. It helps that Stephen has first hand experience at running a restaraunt, something I do not.
Steve,
I don't see how comparing Atlantic Blvd to a restaurant works. Atlantic doesn't charge you a toll to drive on it. Atlantic doesn't depend on drivers to stay a Blvd.
I think you are missing the point. I'm just saying because of one person's bad experience, that doesn't eman that I'm not going to go.
Stephen,
I can only speak for myself but I'm not going back. Justin's orignal post spoke volumes about his attitude and his true feelings. Waiting 2 days and then coming online to apologize that Dan didn't understand his actions. Justin even goes on to state "it was really busy and I was quick to solve a situation in a militant fashion". Unless I'm not understanding "militant fashion" means hostile, "overly intimidating and unnecessarily aggressive" which he denied doing in his orignal post.
Fool me once shame on you, fool me twice shame on me.
Quote from: ChriswUfGator on March 17, 2009, 11:57:27 AM
And I guess you didn't notice, but several different people in this thread have said that they either had rude service themselves, or that they had heard about it from someone they knew who had experienced it. So it's not like Dan is the only one singing this song...Moon River was already well-known for their attitude before any of this mess happened.
I think you missed the point of what I was saying. All I am saying is that it's not like this thread was completely filled with horrible experiences of restaraunts (there are some threads on here that are like that). But since you brought it up, I reread every post, and in Reply #49, the poster mentioned that he has had good experiences, while his roomate has not fared well, and in reply #131, the poster mentioned that he "got a sense of rudeness or 'teenage attitude'". Other than that, there were some posts saying "I heard on the internet of rude service", and the like, but no other firsthand experiences of bad service.
Anyway, I think you missed the point of what I was saying - with all do respect, I think you were getting a bit defensive.
My only point was that while Dan and his wife apparently experienced UNBELIEVEABLY bad service, I've probably been there seven or eight times in 2009 (which is nore than once every two weeks), and I have had no problems. I am not going to stop going to a restaraunt because of this incident.
Like I've said a bunch of times, this is my decision, not what I am recommending for others to do.
Okay, back to work and reality :)
QuoteIf there is no up side to apologizing, why would anyone ever do it.
Absolutely! I may have to add this to my signature!! :D
Stephen,
I agree with you. Apologizing should be rewarded. But I have a hard time believing Justin was laying in bed last night thinking, "Man, I really handled that wrong. I should go apologize for it".
It was after days and days of people saying that they weren't going back for someone to finally talk some sense into him. We've yet to see a manager come online and apologize. To me it was a cop out. And in this case there is an upside to apologizing. People saying "Oh look they learned their lesson and said they were sorry, lets go buy a pizza."
So, for someone like me who's never been there, we're left with 2 outcomes from this: either you go there because you want to see what the fuss was about, or you just join the boycott.
Well, for what it's worth after 14 pages now, I am in total agreement with Dan's decision not to return to MRP. Had this happened to us, and after reading the whole story it very well could've happened to my husband with his luck, we would've done many of the same things. A letter to the owners would've been involved as well. And I might've been ok with an apology received within 24 hours...
That Justin came forward with some acknowledgment of the situation says a little more about him than MRP itself. He's not so much trying to help the restaurant as he is trying to keep his own job. In this economy, that's a good thing when an employee can man-up to keep their position when they realize it depends on the customers' satisfaction. Don't bite the hand that feeds you (or the one whom you are feeding in this case?)
I'm also going to give him a little cred on the former USMC issue. "Militant" style really is a common fault among those who have to enter the civ workforce after service. Take my husband, for example. He was MC for years, and was out for a long time before he got a job in management. For the first year or so, he was often accused of being rather Corps-like in his style, expecting everyone to simply do what was asked/told of them. He didn't understand subtleties or true 'managing', so he was constantly upset that nobody else was able to do things the way he did. He also had a few folks quit on him as a result. Then it dawned on him that they chose to work there and were not recruited, and that he was not in 'command'. And he's finally in a good fit with his job, with a great staff and service record.
I'll say this: Justin, if you want to sway some business back into that place (or make it really appealing to some new customers like me) then maybe you should offer a more personal level of service. Come on here and make it worth the trip because YOU are willing to ensure a great meal to us. Tell us to ask for you. AND, tell others you work with to own up as well.
Quote from: OJ Leno on March 15, 2009, 04:31:38 AM
First of all, congrats on your movie club: people like you need a support team of malcontents to contribute to cool blogs like this one. Also thanks for y'all's patronage to Moon River, where the best recipe for pizza, along with fresh produce, skilled cooks, and a great atmosphere make it a really popular place. Hi, this is Justin. Your story is wicked inaccurate. After you bicker and point your finger in the face of a 5-foot-tall 19 year old girl, who is full of apologies, gives you your money back, has a table for you to be seated, provides your wait time is no longer than anyone else's, im gonna ask you to leave. No one wanted you there while they were trying to eat-trust me, i had to explain you and your wife's verbal and circular attempt to get "justice" to everyone eating there that night. Your order was not impeded by anything; your table selection was as good as anyone else's, and your wait time was too. You also made me out to be overly intimidating and unnecessarily aggressive. Whoa man: chill out. It really is people like you.
The apology a couple of pages back just doesn't fly after the initial response days after the event was this. Sorry, no cookie for you...
I don't think you read any of the pages. The original poster was mad about not getting an apology then the "cutting the line" part. If you read anything besides getting told a story from one of your fellow co-workers, you would know this. Please go back and toss a pizza in the oven. I am sure you will go order a pizza tonight, because there will be no line for you.
It's amazing how many long time readers first posters this thread has. ::)
Wow, I'm pretty much speechless at this post(which is saying something after the last few days.) I'm getting the impression that we're finally hearing from management/owners.
How many more post does this thread need to have for the rest of the MRP supporters to finally jump ship?
My next guess for random reader, first poster is gonna be Taylor. I'm hoping I'm wrong....but.....
Quote from: Shifty Hellathunder on March 17, 2009, 02:58:37 PM
I am a long time reader of this board and this is my first post. Wow. MRP is awesome and a great contribution to the Murray Hill neighborhood. I am not related to anyone who owns or works there, I am just a regular customer who likes pizza and I dont believe for a second anyone tried to "jump" you much less that you are telling anything close to the truth.
14 PAGES of this NONSENSE over a kid cutting in line at a PIZZA PARLOR? (anyone under 25 is a kid to me) If you would have just shrugged it off and kept your self righteous indignation to yourself you could have ended up having a fine evening and it would have faded from your memory. Or better yet, turned around and walked out the front door if it was so disturbing to you. I am not surprised that this is the straw that broke the camel's back, especially considering the fact that during all the times you visited there, their line management caused you to have unresolved issues. I simply cannot imagine what it would be like to live my life having unresolved issues about the line management at a PIZZA PARLOR.
Now let's say this involved getting screwed out of your reservation at Orsay as you were planning to drop $300 on dinner and wine with your sweetie or you get chased out by a maitre'd shrieking at you because you had on khakis and "khakis are as bad as jeans"; maybe you should speak up. However, you were at a pizza parlor. With kids doing what kids do when they are employed, copping their friends and fellow employees an advantage. Duh.
Go buy your own pizza place and run the line to maximum efficiency so that the masses can enjoy their pizza knowing that should they need to whine about something stupid like somebody getting cuts in line, that management will listen intently, execute the offender on the spot and massage your feet until your free desert has been delivered. Even if it is on a busy night. With a line of people backed out the door. When everyone working is sweaty and smells of garlic. That is the best time to complain about something. At a Pizza Parlor.
So in summation: After reading your post and especially the quote above, I feel pretty certain I would have told you to f-off too.
I am buying a large Moon River Pizza tonight! Go Dan!
WTF? You totally missed the point...and clearly didn't even bother reading the thread.
Again, Interwebs 101: If you don't have time to read a thread, then you don't have time to post in it.
And to Moon River: Tell your fan club of 3 high school kids who have never contributed anything to this forum to quit registering new screen names here, just so they can post in this one thread and opine about how everyone posting here (except for them, of course) needs to 'get a life'.
They're idiotic, and are making you look worse and worse.
My guess for next poster name is AwsumRandy
hanjin1,
Next time we should bet with money.
Would any of these true 1st-time posters mind going to the Introduce yourself threads?
???
Watch out...Taylor is "exploiding the truth"
Taylor,
So all independent witness who confirmed what Dan said were lying? I find it ironic that you bash Dan for cussing but you cussed in your defense rant.
Honestly...I am a long time forum reader and I don't know anyone at Moon River Pizza...but this has got to be the best thread ever!
Taylor I know reading is hard and 14 pages may seem like a lot but... you missed the mark by a mile on this one.
Dan & his wife were disrespected.
He decided to post his experience.
The waiter that was restrained from violencing him joined this thread and insulted him further.
The manager told Dan that the waiters actions were not wrong and that these disrespectful actions are par for the course at MRP.
Other long time members here agreed and shared the same disdain for MRP as the story was backed up and they would not want something similar to this happening to them.
I believe the overall consensus is their is plenty of other pizza places to bring your business to.
My next vote for random reader, first poster is nins.
Chris,
I'm only psychic when it comes to random first posters and not lotto numbers. I just wanted to put that disclaimer out there. :D
and this year's Oscar for greatest number of posts in response to a specific, arguably minor topic
in the shortest period of time on Metro Jacksonville goes to.....
(Sean Connery tears open an envelope, hands it to Meryl Streep )
Dangitt you were right with the Taylor name... I must learn from you my master.
My next guess is MRPemployee
Quote from: taylorrann on March 17, 2009, 03:31:02 PM
Honestly, I have been going to moonriver for over 4 years and i just wanna point out that they have amazing service and very kind staff. She is nothing but nice and she GAVE YOU YOUR MONEY BACK. AND LET YOU KEEP THE FOOD. What more do you want? To complain because yall exchanged words? If im correct you mentioned you said mean things back. So i dont know why your making it a big deal about not going back because your probably not welcome back. I work at a resturant and there are customers like you that dont understand that when your unhappy we try our best to give you what you want in order for you to be happy. She gave you your money and she gave you your food for free. She was apologetic. What more do you want? I respect my customers and love them but some people dont understand what its like to deal with immature adults who want to cause a scene. And as far as calling them Hippy fucks and whatever else. Way to be judgemental, for you to call them a name because of the way they dress?? point blank, grow up and learn to control your attitude. This situation would be wrong is she was rude back but she wasnt. YOU WERE THE ONE that was rude first and in response Justin was rude back. You got what you deserved, as a customer you got your money and free food, and as an asshole you got asked to leave.
Dan (one of the owners of moonriver pizza) is all about customer service so i doubt he called you and said i dont give a fuck. He takes pride in that place and there are twice as many people willing to back me up on that than to back up you on your obsurdity. Your making a scene over nothing.
Im sorry for my rudeness in this post because i am just extremely offended by your imatuarity but i am not sorry for exploiding the truth.
Just to let you know i was there that night and i saw everything and most of what you said was false.
FYI: IM NOT AN EMPLOYEE OF MOONRIVER JUST AN EXTREMELY SUPPORTIVE CUSTOMER.
BWAHAHAHAHAHAHAHAAHAHA!!!!!!!! You just got OWNED...
Quote from: CrysG on March 17, 2009, 03:10:19 PM
My next guess for random reader, first poster is gonna be Taylor. I'm hoping I'm wrong....but.....
(http://bestofepicfail.com/wp-content/uploads/2008/07/shipmentoffail.jpg)
Ok...what's the next prediction?
Quote from: CrysG on March 17, 2009, 03:41:26 PM
Chris,
I'm only psychic when it comes to random first posters and not lotto numbers. I just wanted to put that disclaimer out there. :D
That was truly LEGENDARY...
Got any stock pics you might want to share? LOL
This thread is on it's way to EPIC status! All it's missing is a clown named Tonto and a box of melted condoms.....
wait for it....
*Head explodes*
Chris,
Yes, don't buy MRP stock....it's losing value.
Welcome to our new posters. I just want to remind everyone (new and old) to keep the conversation civil. Posts that are deemed inappropriate may be deleted. :)
More threads like this please. I am bored at work. I don't work at Moon River though.
(http://www.v6performance.net/forums/images/smilies/spit.gif)
This thread is like a car wreck. I just can't....look....away!
I deleted my prior post. I stand by it but as amusing as 16 plus pages on this has become, trainwreck is a pretty accurate description. It is more fun to read this nonsense on a slow day at work than it is to know I have contributed to keep it going. Peace out if you believe in peace and Happy St. Pat's.
Quote from: obie1 on March 17, 2009, 04:21:38 PM
More threads like this please. I am bored at work. I don't work at Moon River though.
Well, get a job there and start slapping food out of the customer's hands. That'll keep the threads coming!
Quote from: Shifty Hellathunder on March 17, 2009, 06:03:28 PM
I deleted my prior post. I stand by it but as amusing as 16 plus pages on this has become, trainwreck is a pretty accurate description. It is more fun to read this nonsense on a slow day at work than it is to know I have contributed to keep it going. Peace out if you believe in peace and Happy St. Pat's.
Damn! So I guess this means the contingent from Moon River High School won't be gracing our presence with any more bogus screenames and B.S. posts??? And just when it was starting to get fun too...
We were about to start up a betting pool on everyone's guesses for the next fake screename to come along. Although I suspect I would've lost my shirt to CrysG...now
that mofo was getting uncannily GOOD at it...makes Sam Rothstein look like an amateur.
Whenever I go to Moon River Pizza I always watch in amazement about how pretentious and rude some of the customers are to the staff. It happens every time I go there. I feel sorry for the poor staff having to deal with asinine customers who think they are dining at The Ritz Carlton.
I always look at my husband and say "that is why I am out of the hospitality business".
The staff could use some better training, but they are doing the best they can.
Everyone should forgive and forget.
I am going to get some Moon River now! This post is making me hungry.
I am right there with you!!! ;D
Quote from: tashi on March 17, 2009, 06:57:14 PM
Whenever I go to Moon River Pizza I always watch in amazement about how pretentious and rude some of the customers are to the staff. It happens every time I go there. I feel sorry for the poor staff having to deal with asinine customers who think they are dining at The Ritz Carlton.
Yes...because we all know that assault and battery, screaming at the top of your lungs, and kicking folks out of the restaurant is CLEARLY the appropriate response to a pretentious customer... ;D ;) ::)
I have a feeling that shifty was the manager/owner. After Justin came on and apologized he felt like maybe now no one would notice his "Moon River is so amazing even their farts taste like pizza." attitude. So unless it's proven 100% false, his original post remains a beacon of all the reason's they will never get another dime from me.
As for the "supporters" most were the same people that Dapper originally spoke out about. They proved in their post to be rude, smug, arrogant and pretentious. (Also highlighting the failing Duval school systems with their deficiency in use of proper spelling, grammar and capitalization.) With the remaining few independent supporters having the "I don't care because everytime I go there they kiss my butt" temperament. They also probably give those few preferential treatment which goes against the heart of this thread to begin with.
For the rest of us, I think this thread(what's left after they deleted their post, hide tail and ran) should speak for it's self. If one person could be treated like this then the rest of us can be treated the same way too. They will continue to surround themselves with like minded individuals who are willing to put up with it so they can sit at the cool kids table in the lunch room.
Don't waste your time with Moon River Pizza.
Quote from: mrs.rose1961 on March 17, 2009, 07:04:00 PM
I am right there with you!!! ;D
Good evening. Did you ever find out who was president and what year you graduated in?
Quote from: CrysG on March 17, 2009, 07:32:28 PM
no one would notice his "Moon River is so amazing even their farts taste like pizza." attitude.
:D :D :D :D now thats some funny sh*t. I'm glad I'm not the only one who saw that South Park episode and thought of MRP.
Wow, I go away for a few days and come back to a mushroom-cloud of a thread. Apparently it really is true that there's nothing more to talk about in Jacksonville than dog poop pocket parks and teenage hipster f**ks (thank you again, David) cutting in line at a pizza parlor.
Concerns were aired.
Differing viewpoints were voiced (and often times shot down, it seems)
Retards came and stirred the pot.
Someone in a managerial role apologized.
Honestly, from gauging how much passion some of you are putting into your posts, you'd think we were hashing out how to solve world peace or something. Yeesh. If you dont like it, don't go there. Plain and simple. Don't tell me why I shouldn't and for the love of God, accept that people have different opinions.
Quote from: DetroitInJAX on March 18, 2009, 08:48:31 AM
Someone in a managerial role apologized.
If that had happened, as it should have, then I think everyone would have let it drop. It hasn't.
The server made two posts on here, the first one was basically "I did nothing wrong, go screw yourself" and the second one was pretty much an "I'm sorry...that YOU got confused and misinterpreted the situation". At least it was an attempt at an apology though.
But the other half of the problem is how he was treated by management/ownership, who called him a liar, blamed it on him, etc. Nobody has heard a peep from them.
Unless I missed it, I didn't see an apology from a manager either. I saw the backhanded apology that Justin gave.
Quote from: stephendare on March 17, 2009, 09:33:14 PM
Well I do have to say that there is a little more anger on the part of the anti mrp posters than is warranted.
These people have never been held to account before, and it obviously came as a surprise that people have standards that they have not lived up to.
Its a lot to absorb, please take my word for it.
But I must say that people lose their own credibility if their entire attitude now consists of posting stuff telling these people that they should listen to the advice of the posters on this board, and that advice is "F*$k Off!!"
I would like to hear from Dan the owner.
But I think Justin deserves some credit here as well.
What positive advice does anyone who has eaten at MRP have to give?
Stephen, the only posters in this thread who came here with anger, using vulgar language and personal attacks, and telling us all to eff' off and 'get a life', were the Moon River SUPPORTERS, with their dozen different 1-minute old screenames with a post count of "0"...
Everyone who is a forum regular has been civil in expressing their view. But Justin from MRP, in his utterly OBNOXIOUS first post here, and then whoever the two 14yr old kids are that probably work at MRP and keep popping up with 47 newbie screenames, are the ones that express the hostility and the "Go F* yourself" attitude. Not us. Ironically enough, the very same attitude Dan and his wife complained about in the first place. Shocker...
I just want to see Dan treated right. I think Justin deserves
maybe a half a prop for his second post, because like I said before, it was just another one of those "I'm sorry...that YOU got confused and misunderstood the situation" things. Only a half-azzed apology at best. And the manager and owner haven't done anything to remediate their own actions, which were atrocious.
page 18:
It was the best of times, it was the worst of times...
The only thing that would make this thread better is if Moon River sold rolling papers, razor blades, and mini roses in a tube up at the service counter.
Well, I'm curious now. Do we have a thread to post all the places we've seen or gotten A+ superior service yet? (if so, please link me)
Obviously this place is hit or miss (I'm thinking 'miss' for my own sake). So aside from pizza itself, maybe we should take time to rate those who truly want our return business?
Quote from: stephendare on March 17, 2009, 01:51:01 PM
CrysG.
If there is no up side to apologizing, why would anyone ever do it.
I cannot say I agree with this statement. People should apologize when they recognize they are wrong because it is the right thing to do. The attitude that simply doing what is universally recognized as the right thing to do should be rewarded frustrates me. It deserves no accolades or reward. While nobody ever does anything out of pure altruism, the only up side to an apology is that you get some personal satisfaction in owning up to your mistake and having done the right thing by making an apology. Justin's apology came off as seeking an "up side" and that's why it was pretty insincere in my book. A sincere apology seeks nothing more than the other person knowing you admit and regret your mistake, it doesn't expect a reward for having made it.
Quotepage 18:
It was the best of times, it was the worst of times...
Call me Ishmael. :D 8)
Quote from: Tripoli1711 on March 18, 2009, 10:21:13 AM
Quote from: stephendare on March 17, 2009, 01:51:01 PM
CrysG.
If there is no up side to apologizing, why would anyone ever do it.
I cannot say I agree with this statement. People should apologize when they recognize they are wrong because it is the right thing to do. The attitude that simply doing what is universally recognized as the right thing to do should be rewarded frustrates me. It deserves no accolades or reward. While nobody ever does anything out of pure altruism, the only up side to an apology is that you get some personal satisfaction in owning up to your mistake and having done the right thing by making an apology. Justin's apology came off as seeking an "up side" and that's why it was pretty insincere in my book. A sincere apology seeks nothing more than the other person knowing you admit and regret your mistake, it doesn't expect a reward for having made it.
Best post I've seen in a while Tripoli. Hear, Hear!!
Could not have said it better myself.
Wow, this is definetly a super thread.
Drop this crap already, we need to weed out the trolls and weenies.
Quote from: reednavy on March 18, 2009, 12:05:50 PM
Wow, this is definetly a super thread.
Drop this crap already, we need to weed out the trolls and weenies.
Wait, we can't allow this thread to die! Well... if we do, at least i'm last to post in it! Woohoo! ;D
Quote from: Cliffs_Daughter on March 18, 2009, 09:53:02 AM
Well, I'm curious now. Do we have a thread to post all the places we've seen or gotten A+ superior service yet? (if so, please link me)
Obviously this place is hit or miss (I'm thinking 'miss' for my own sake). So aside from pizza itself, maybe we should take time to rate those who truly want our return business?
Hmm...that's a good question. My personal local faves are (in no particular order):
-Cool Moose Cafe
-Biscotti's
-La Nopalera (best mexican...E-V-E-R)
-Sushi Rock
-Bistro AIX (if I'm in a mood to spend mega-$$$$...which isn't too often)
-Fuji Sushi
-Tom & Betty's
-Uncommon Grounds
-13 Gypsies
-BB's
-Pattaya Thai
-Okinawa Hibachi (great option when you're with 10 people)
-Kickbacks (good cheap drinking)
-European Street (also good cheap drinking)
-Al's Pizza
-Pizza Palace
I'm sure there are lots of others that I just can't think of at the moment. Anyone else, please feel free to add to the list...
FWIW, Moon River would have been on my list before this situation, but after everything that has transpired here, I definitely won't be going back there in the future, so scratch that one...
Is "Uncommon Grounds" closed or the one you referred to another location other than San Marco?
We drove by on Saturday and the San Marco store seemed to be closed down.
Quote from: ChriswUfGator on March 18, 2009, 09:34:50 AMQuote from: stephendare on March 17, 2009, 09:33:14 PMWell I do have to say that there is a little more anger on the part of the anti mrp posters than is warranted.
These people have never been held to account before, and it obviously came as a surprise that people have standards that they have not lived up to.
Its a lot to absorb, please take my word for it.
But I must say that people lose their own credibility if their entire attitude now consists of posting stuff telling these people that they should listen to the advice of the posters on this board, and that advice is "F*$k Off!!"
I would like to hear from Dan the owner.
But I think Justin deserves some credit here as well.
What positive advice does anyone who has eaten at MRP have to give?
Stephen, the only posters in this thread who came here with anger, using vulgar language and personal attacks, and telling us all to eff' off and 'get a life', were the Moon River SUPPORTERS, with their dozen different 1-minute old screenames with a post count of "0"...
Everyone who is a forum regular has been civil in expressing their view. But Justin from MRP, in his utterly OBNOXIOUS first post here, and then whoever the two 14yr old kids are that probably work at MRP and keep popping up with 47 newbie screenames, are the ones that express the hostility and the "Go F* yourself" attitude. Not us. Ironically enough, the very same attitude Dan and his wife complained about in the first place. Shocker...
I just want to see Dan treated right. I think Justin deserves maybe a half a prop for his second post, because like I said before, it was just another one of those "I'm sorry...that YOU got confused and misunderstood the situation" things. Only a half-azzed apology at best. And the manager and owner haven't done anything to remediate their own actions, which were atrocious.
As for this apology by Justin, not only was he trying to say his actions were misunderstood, but then blamed his aggressive behavior as a result of being a veteran. That's sad, in of itself...although I'm grateful for his service to our country, don't blame being out of line with someone on that.
Quote from: 77danj7 on March 18, 2009, 01:52:28 PM
Is "Uncommon Grounds" closed or the one you referred to another location other than San Marco?
We drove by on Saturday and the San Marco store seemed to be closed down.
They are relocating to Springfield. Not sure what the opening date is, they might already be going. As you can tell, I haven't been since they shut down in San Marco. I don't get to Springfield much anymore.
Favorites:
Mexican -
La Nopalera
Cinco de Mayo (La Nop owned/The Landing)
Burrito Gallery
Sushi -
Sake House (Riverside)
Mongolian BBQ -
Chun King (hole in the wall off Monument)
Others, including some national chains -
Chili's
Boston's (near the Airport)
Kickback's (Awesome beer selection)
Bold City Brewery
Benny's Seafood (Landing)
Whitey's Fish Camp (It's a drive to almost Green Cove, but worth it)
Wild Wing Cafe
Three Layers (not a huge coffee drinker, but they are good and across the street from me :)
Seven Bridges
Rag Time
Mellow Mushroom
And for subs -
Publix
(are we hijacking the thread by listing good places now? :-\ )
I miss Uncommon Grounds. After I moved west a year ago I didn't really go back there since Hendricks Ave. wasn't on the morning commute. Anyone know WHERE in Springfield?
Favorites for service are:
Sushi Cafe (they know me by name)
Stonewood Tavern (but only the Baymeadows one)
Native Sun in Mandarin's deli/cafe
Tidbits
The Magnificat Cafe
Shelby's in the Main Library
Mellow Mushroom (Tinseltown)
and don't ding me for this one, but... Chick Fil A of Roosevelt (hey, I have a little one and family nights ROCK!)
There are lots of places I'd like to visit but with a family and the economy I have to rein it in a little.
I wanna know who you deal with at Seven Bridges. I could never get timely service there, whether I was outside or indoors next to the kitchen.
Re: 7 bridges.
Buddy up to Kim & Jeremy at the bar. They take care of their regulars & semi regulars.
So when does this thread get locked down?
Quote from: David on March 18, 2009, 03:44:35 PM
Re: 7 bridges.
Buddy up to Kim & Jeremy at the bar. They take care of their regulars & semi regulars.
So when does this thread get locked down?
Personally, I think it should stay open until Dan gets the apology he's owed from the owner.
Don't hold your breath. The attitude from MRP is terrible at best.
Latitudes next to the Five Points Theater! DIVINO COLOMBIAN!
Ask for the stuff that's NOT on the menu, because they'll make lots of stuff custom ordered so you can get a taste of Colombia.
BTW, If your thinking "Mexican", "Colombian", hot spicy... your going to be sorely disappointed. There is little in the Colombian diet that involves heat and heartburn.
OCKLAWAHA
Quote from: mtraininjax on March 18, 2009, 05:07:05 PM
Don't hold your breath. The attitude from MRP is terrible at best.
Then this thread should stay open permanently, and I'll make a point of linking to it on every restaurant review site I normally visit.
Chriswufgator - I don't think DapperDan is expecting one anyway, and really, what is the point, both sides are wrong to each other.
Quote from: mtraininjax on March 18, 2009, 06:02:28 PM
Chriswufgator - I don't think DapperDan is expecting one anyway, and really, what is the point, both sides are wrong to each other.
Both sides are wrong to each other that's true, but one side here is also just plain wrong period.
I think people have a right to know what might happen, in the event they ever have an issue with a particular business. When things are going well, there's never a problem. What separates the good from the bad is how they handle themselves when don't go well, and this place has earned a massive FAIL on that basis.
Once it became evident that Dan's story was indeed true, I was personally shocked by it. The guy got assaulted and embarrassed in front of his wife, and Moon River refused to lift a finger to make it right.
Their opportunity has come and gone at this point, the only thing left to do is put it out there, so others can avoid the same kind of treatment. Personally, I would want to know whether, if I choose to do business with a particular place, that I might wind up in a fist fight if they screw up my order, etc.
Chris - the one thing you don't do when this happens to you, is make an equally large scene. DD (no offense), but you can handle this and take the high road.
DPBR, Health Department, Code Enforcement, reviews on all the free websites, owner of the space that Moon River leases, Moon River's Insurance company, there are plenty of options, and probably more that I did not mention. The point is, you have a bad experience and the management won't do anything to fix it, move on, go somewhere else, and never look back.
You never know if you are standing in line at Starbucks and some nutjob goes postal because he's having a bad day, so you never know what will set people off these days. Just be careful out there.
Quote from: mtraininjax on March 18, 2009, 06:38:31 PM
Chris - the one thing you don't do when this happens to you, is make an equally large scene. DD (no offense), but you can handle this and take the high road.
DPBR, Health Department, Code Enforcement, reviews on all the free websites, owner of the space that Moon River leases, Moon River's Insurance company, there are plenty of options, and probably more that I did not mention. The point is, you have a bad experience and the management won't do anything to fix it, move on, go somewhere else, and never look back.
You never know if you are standing in line at Starbucks and some nutjob goes postal because he's having a bad day, so you never know what will set people off these days. Just be careful out there.
I guess we will have to agree to disagree on that one.
This guy got assaulted, screamed at, and publicly kicked out of a restaurant. Worst part is, he was embarrassed in front of his wife, and she was treated equally horribly. You're making it sound like Moon River was out of ketchup, or his pizza had olives on it when he asked for mushrooms. This is not some minor thing, mtrain, it's a big deal.
If it was some normal minor screwup, then nobody would care, including Dan, but that's not what happened. This was WAY out of line. In fact it's so out of line that I can say for certain that I doubt you've ever been treated that way at a restaurant, and probably have no idea how you'd feel about it or what you'd do.
I agree, the treatment was a bit more than just bad service...and he had every right to voice his frustration and opinions here on the forum. If it's come down to where we cannot express our outrage at the poor management and behavior of others, because they might go postal...then it's time we all stay locked up inside our fortress of a home.
Knowing now that someone was treated so poorly there and that the management team did little to nothing to rectify the situation, tells me that it's not worth giving my money to again.
Wow a week and 19 pages worth of this. It is often surprising what inspires people here.
mtrain "DD (no offense), but you can handle this and take the high road."
What would that be? Not share the experience with others? I think people forget that we actually do not have any other recourse when you receive a bad experience as this. The health dept and the state of Florida doesn't care about experience, they care about sanitary & health issues. Posting on here was the right thing to do. I'm glad he did and I'll take this moment to say "Thank you Dan for letting me know!"
Aren't there alternative places for pizza? This publicity may actually result in a positive net gain of customers and revenue.
Quote from: JaxNole on March 19, 2009, 06:11:13 PM
Aren't there alternative places for pizza?
Tons of places around. Many of them actually have better pizza. And to my knowledge, none have arrogant management and employ P.T.S.D. poster-boys who randomly explode as servers.
Quote from: JaxNole on March 19, 2009, 06:11:13 PM
This publicity may actually result in a positive net gain of customers and revenue.
Doubt it. Big difference between negative and positive publicity, especially when you're talking restaurants. So when Channel 4 does their "Restaurant Report" segment, and shows an eatery with dead rats and roaches crawling around a kitchen, you really think their business is going to improve?
Good point, but this is a written account, not video footage with creepy crawlies. I used to get my roach fix from Hot Rods/Sharkx/That Place Down the Block from 616.
;D
Quote from: JaxNole on March 19, 2009, 06:56:31 PM
Good point, but this is a written account, not video footage with creepy crawlies. I used to get my roach fix from Hot Rods/Sharkx/That Place Down the Block from 616.
;D
LOL, that makes you something of a local celebrity around here. See...that Sharx thing was open for a year or more, but somehow nobody could ever find a person who had actually been there. One of my buds was convinced the place must have been a front for a drug operation...
Jacksonville Confidential went and reviewed it, and to this day, they're the only people I ever knew went there. And now, there's you! Finally...we know there actually WAS a real customer...
I went into Moon River the other day and they were PACKED. :)
I think you are giving this forum too much credit on how it will effect business.
Hot Rods makes disgusting taste gourmet.
Taste and smell are linked and it would have helped if the lingering odor of stagnant urinal water was absent.
At least there was no shortage of seating.
Back to the Moon River saga. :)
Quote from: tashi on March 19, 2009, 08:07:21 PM
I went into Moon River the other day and they were PACKED. :)
I think you are giving this forum too much credit on how it will effect business.
I had Al's tonight, when we normally would have had M.R.P., had I not been outraged by what they did to Dan. I doubt Dan's going back, and there are many others in this thread who said the same. And forums being what they are, I'm sure there are many folks who haven't posted, but will read it and come to same conclusion.
So say what you will, but this thread has definitely cost them some amount of business...
Quote from: JaxNole on March 19, 2009, 08:26:46 PM
Hot Rods makes disgusting taste gourmet.
Taste and smell are linked and it would have helped if the lingering odor of stagnant urinal water was absent.
At least there was no shortage of seating.
Here's the review that JaxConfidential did. It's hilarious, and they totally agreed with you...
http://www.jacksonvilleconfidential.com/2007/08/worst-staff-meeting-ever.html
I drove by Sharks today around lunch-time, and they looked closed.
Did eat there once, wasn't appalled, but wasn't impressed, either. Note I said "once".
Well, I can assure you the pen and paper to the State have more effect than throwing a tantrum and stooping to the level of the wait staff. Nice to know that adults act like kids, but really, I could see the same behavior on I95 daily, and we don't need to write about it. I guess we could, would that keep you from driving I95 ever again? ::)
Quote from: mtraininjax on March 20, 2009, 12:19:38 AM
Well, I can assure you the pen and paper to the State have more effect than throwing a tantrum and stooping to the level of the wait staff. Nice to know that adults act like kids, but really, I could see the same behavior on I95 daily, and we don't need to write about it. I guess we could, would that keep you from driving I95 ever again? ::)
Well...if there were a lot of equally tasty alternative routes with only good drivers on the road, then your analogy could make sense.
Quote from: mtraininjax on March 20, 2009, 12:19:38 AM
Well, I can assure you the pen and paper to the State have more effect than throwing a tantrum and stooping to the level of the wait staff. Nice to know that adults act like kids, but really, I could see the same behavior on I95 daily, and we don't need to write about it. I guess we could, would that keep you from driving I95 ever again? ::)
Bad analogy.
There's only one I-95.
There are 465,345,978,123,764 pizza places in town.
And again you don't pay to drive on I-95....
Wow, we cover so many important issues on this site, and this is the first thread in a while that has gotten to 20 pages, for one incident with no new info.
Bottom line - If you don't want to go there, then don't.
On the other hand, I'll probably be there in about 3 hours.
I agree Steve. This topic did bring out quite a few fairly interesting side topics.
1. Customer service is important to some... not so important to others.
2. The discovery of the health inspection database on the TU site.
3. The need to rate various restaurants for more than simply health inspections.
4. People are passionate about their restaraunts... good and bad.
5. When people feel slighted they need a place to share the experience.
6. Management does not always train employees how to handle "situations".
I am sure there are more... feel free to add to this list and get to page 21. :D
Quote from: mtraininjax on March 20, 2009, 12:19:38 AM
Well, I can assure you the pen and paper to the State have more effect than throwing a tantrum and stooping to the level of the wait staff. Nice to know that adults act like kids, but really, I could see the same behavior on I95 daily, and we don't need to write about it. I guess we could, would that keep you from driving I95 ever again? ::)
Don't worry MtraininJax, they're all waiting for "AM-RAUNT" to take over the national food service crisis.
I think we both know where that leads... HEE HEEOCKLAWAHA
Quote from: BridgeTroll on March 20, 2009, 04:54:34 PM
I am sure there are more... feel free to add to this list and get to page 21. :D
Here's one - All of the posts commenting on how many posts have already been made, (Edit: Kind of like this one) that's certainly helped bring this thread to 20 pages.
Quote from: Steve on March 20, 2009, 03:44:56 PM
Wow, we cover so many important issues on this site, and this is the first thread in a while that has gotten to 20 pages, for one incident with no new info.
Sorry, but this hasn't been 20 pages of people ranting and raving about nothing. Dan continued posting in this thread up until the last few pages, and additionally there were several pieces of new information that came into play, contrary to your incorrect assertion. For one, Justin the M.R.P. server involved posted here repeatedly. Many folks were responding to him. Stephen also talked with another M.R.P. employee, and came back and posted his findings, etc. So put the whitewash brush away...
Quote from: Steve on March 20, 2009, 03:44:56 PM
Bottom line - If you don't want to go there, then don't.
Don't worry, I won't.
Quote from: Steve on March 20, 2009, 03:44:56 PM
On the other hand, I'll probably be there in about 3 hours.
Have a great time. Knock yourself out! And if you don't, it seems Justin will...
ROFL
Wow! I need to go check this place out. Take the wife and the family and all my friends sound like a great place. My wife said she hear they have the best pizza in Jacksonville. At first I did not think much about what she said but now that i read all the rants of one person i will be sure to eat there and spend my hard earned cash there.
I really like seeing Stephen put some sanity into the conversation. The comments are obviously the result of years of being in similar situations.
There is obviously a lot of "He said, she said" here, but I think what surprises me more is the fact that so many posts reflect a belief that treating customers poorly is acceptable. Perception is reality and if there is a perception among the MRP-going public that the service is lacking, then that is the reality.
I have been there on several occasions and I really like the pizza. I think it is right up there with the best in JAX. But I do notice a general laziness to the staff from time to time. Not to say that there aren't people there working very hard and doing a great job, because there are. But, it seems that when you eat there you are expected to put up with it because that is just the way it is.
There have been comments throughout this thread that talk about the sad state of our economy right now, and I think it might be important for those who feel that poor service is acceptable to take a long look at the hard times that people are having. Do that, and be thankful that you have a job to go to because there are many that don't. Those people would gladly take your place and treat a customer like a customer expects to be treated if it meant they could work.
In this day and age, you have to do things better than before because it only takes a few people to stay home to put a restaurant out. If people perceive that their business isn't appreciated, they take their money elsewhere.
That is why I love grabbing a Sandwich at Russ Doe's. The owner rings you up and says, "thank you, and we appreciate your business."
If those that believe poor service is acceptable ever had to run their own business, I truly believe they would think differently. Once you see the man behind the curtain, things become a lot more different.
Great post... Welcome Ron!
Are we done now? Please?
If you are really from Detriot you should have a little thicker skin then this? Don't get upset >:(
Quote from: DetroitInJAX on March 21, 2009, 01:28:55 PM
Are we done now? Please?
What's the difference to you? If you don't want to read it, then don't read it...
Nobody's holding a gun to your head and making you come into this thread.
Quote from: stephendare on March 21, 2009, 08:10:15 PM
actually we arent done.
Several of us have decided to go in undercover and do a full blown review.
Updates are sure to follow.
Well I guess it's not undercover anymore...LOL
I immediately pictured Bluto Blutarsky and crew sneaking into Dean Wormers office with the horse... :)
Quote from: stephendare on March 21, 2009, 08:10:15 PM
actually we arent done.Several of us have decided to go in undercover and do a full blown review. Updates are sure to follow.
So there will be some people walking in wearing those fake nose and glasses?
(http://www.fakecrap.com/images/jokes/groucho_glasses.jpg) I'm ready to join you... ;)
I'm in too. I can be painfully honest about things when I have to write them up. So good, bad, in between I'd make good notes to add to the review.
It'll be the one time I actually try the place.
And if I don't like it, maybe I can get my money back as well without an incident??? LOL
Food? I'm in too y'all.
As for this long thread, I was a tad sloshed the other night with a bottle of Rebel Yell in one hand and my trusty 44 mag. in the other. I shot the damn moon 15 times and it STILL didn't kill this thread!
Yeee Hawww!
OCKLAWAHA
wow. i just read this whole thread. incredible stuff, on both "sides." i have to say that i've been to moon river quite a few times. i would go there for lunch when i worked for SAO, and now that i'm back in school i go there for dinner quite often. i know a girl, blanca, that used to work there. every time i've been there, the service has been good. not exceptional, but well above average. they are very good about refilling your fountain drink, for example. i really like their pizza too.
of course, i'm one of those young, hipster f**ks, so maybe they treat me normally. idk.
Quote from: stephendare on March 19, 2009, 10:33:56 PM
I think that this forum will have the effect of improving, (greatly) the level of service at MRP.
From here on out, there will be very little patience for the bad service that has been handed out so unconsciously at the place.
I will go back. Its a cool place, and I don't think cutting a business off without giving them the chance to improve is a constructive way to do things.
But the die is cast, as the saying goes.
If they continue to not pay attention to their service, they will lose business.
If they rise to the occasion, then the extra attention that they got here on this site will only help them out in the long run.
I certainly hope that the latter is the case.
I am unable to give the restaurant a second chance. I was told I was not welcome there anymore. So be my eyes and ears and hopefully have a better experience than I did.
I just came back from out of town and was at another pizza place in Melbourne, FL called the Mighty Mushroom, not to be confused with Mellow Mushroom. They are a locally owned place and from the moment i walked in, until I left, our party was well cared for and treated with smiles and the owner came out and told us thank you for coming. I love service like that and I hope you receive that when you do your undercover ops. Keep us all posted!
Quote from: konstantconsumer on March 22, 2009, 06:54:39 PM
wow. i just read this whole thread. incredible stuff, on both "sides." i have to say that i've been to moon river quite a few times. i would go there for lunch when i worked for SAO, and now that i'm back in school i go there for dinner quite often. i know a girl, blanca, that used to work there. every time i've been there, the service has been good. not exceptional, but well above average. they are very good about refilling your fountain drink, for example. i really like their pizza too.
of course, i'm one of those young, hipster f**ks, so maybe they treat me normally. idk.
you young hipster f**k its all your fault LOL!! You young wipersnapper!!
Quotethe Mighty Mushroom
Shrooms? Where? Damn, you young hipster F**Kers had me excited there for a minute...
...FLASHIE BACKIES...! @%^@%#^#$@@$!@!
Oh wow, Far Out Man!
You youngin's that missed the 60's-70's party's, probably don't know that Hip and Hop came about in the 1950's, Hop being a dance style and Hip was a group of pseudo cerebral intellectuals called Beatniks. As the 50's wore into the 60's, Being Hip was to be cool. Then as a group we all became hipsters, or as individuals HIPPIES. It was a fantastic time of universal dreaming of a better world, "tune in - turn on - drop out" was the mantra. The movie Castaway had the exact same message. F**K Fed Ex! Sadly reality hit most of us as we launched off the runner of a Huey Chopper in some God forsaken rice patty.
Country Joe & the Fish
Come on all of you big strong men
Uncle Sam needs your help again
he's got himself in a terrible jam
way down yonder in Viet Nam so
put down your books and pick up a gun we're
gonna have a whole lotta fun
(CHORUS)
And it's one, two, three, what are we fighting for
don't ask me I don't give a damn, next stop is Viet Nam
And it's five, six, seven, open up the pearly gates
ain't no time to wonder why, whoopee we're all gonna die
Come on generals, let's move fast
your big chance has come at last
now you can go out and get those reds
cos the only good commie is the one that's dead and
you know that peace can only be won when we've
blown 'em all to kingdom come
Come on wall street don't be slow
why man this war is a go-go
there's plenty good money to be made by
supplying the army with the tools of its trade
let's hope and pray that if they drop the bomb,
they drop it on the Viet Cong
Come on mothers throughout the land
pack your boys off to Viet Nam
come on fathers don't hesitate
send your sons off before it's too late
and you can be the first ones on your block
to have your boy come home in a box
But that's another story...
Hey, the Au natural foods were great! Ever have a veggie Pizza with a bunch of Hare Krisna's while tripping on some Purple Haze and listening to Tabla's play? (Yeah, I didn't think so...)
Okay, so I don't do a thing... Just sit and type - WTF, daddy sends me a check. OCKLAWAHA
too long...no read.
Quote from: konstantconsumer on March 22, 2009, 06:54:39 PM
wow. i just read this whole thread. incredible stuff, on both "sides." i have to say that i've been to moon river quite a few times. i would go there for lunch when i worked for SAO, and now that i'm back in school i go there for dinner quite often. i know a girl, blanca, that used to work there. every time i've been there, the service has been good. not exceptional, but well above average. they are very good about refilling your fountain drink, for example. i really like their pizza too.
of course, i'm one of those young, hipster f**ks, so maybe they treat me normally. idk.
I knew you were one of those hipster whipper-snappers...with the K instead of the C.
Are you talking about Blanca who made a brief camero in cocaine angel/worked @ london bridge for a bit?
Quote from: TREE4309 on March 22, 2009, 11:41:09 PM
too long...no read.
Tree:
Here's your summary: Someone was asked to leave moon river in a less than desirable fashion, the employee was busy and acted in haste and everyone has an opinion on customer service.
Quote from: David on March 23, 2009, 09:31:36 AM
Quote from: TREE4309 on March 22, 2009, 11:41:09 PM
too long...no read.
Tree:
Here's your summary: Someone was asked to leave moon river in a less than desirable fashion, the employee was busy and acted in haste and everyone has an opinion on customer service.
Actually, your summary leaves out everything important.
The real (non-whitewashed) summary:
Customer and his wife went to Moon River for dinner, waited in one of their infamous 40-minute lines, and got a little annoyed when they saw friends of employees being allowed to cut the long line and take booths away from paying customers. Customer and his wife mentioned this to the girl ringing up their order, at which point a M.R.P. employee named Justin overheard the conversation and came running up, began screaming at them to GTFO at the top of his lungs, attempted to lunge across the counter at them and had to be physically restrained, all while turning beet red and continuing to curse at the top of his lungs until they finally walked out of the restaurant. This scene was witnessed by others dining at the restaurant, who confirmed the events.
Being understandably horrified, customer and his wife went home and called the restaurant to try and smooth things over. They spoke to a manager, who told them to F* off and if they didn't like the treatment, then don't come back. Thinking this must be a mistake, customer called the restaurant again and spoke to the owner, who was dripping with condescension, incredibly blamed the entire incident on them, and told them their business was no longer welcome.
Customer and wife then came here and started this thread, at which point a few people immediately copped an attitude and have been trying to whitewash the situation ever since.
here's what really happened:
The customer said "wtf" to the employee allowing the line cutting and karate chopped him in the throat.
The acting manager, not liking this of course, did a spinning star kick which sent the customer and his wife flying against the wall.
Enraged, the customer and his wife launched double pronged hadoken attack, followed up by a shoryuken combo. Which of course, leveled Moon River to the ground.
Soon after, M. Bison arose from the ashes and dared them to a rematch in the form of a online posting duel, which is why this thread is 22 pages long.
Whoa, don't forget that those few people who copped an attitude on this thread (about page 4 and up) were all from newly created accounts that were established apparently for the sole purpose of defending Moon River's honor, and essentially telling Dapperdan to "get over it". (see: brittaknee, Luna07, floridiot, OJ Leno, Christymac, mrs.rose1961) The jury is still out as to how many of them were actually the same person. Oh but they were most certainly NOT employees from there, nope, not at all.
Well except one admitted to it, and it turned out to be the man of the hour himself, OJ Leno, aka Justin the manager. He eventually apologized for what happened but not before defending his side for awhile.
I can't wait to hear how these not-so-undercover any more attempts go. I get the feeling there's going to be some glowing Moon River reviews in the coming days.
Quote from: Bewler on March 23, 2009, 11:36:57 AM
I can't wait to hear how these not-so-undercover any more attempts go. I get the feeling there's going to be some glowing Moon River reviews in the coming days.
Duh. First off, Stephen is a unique looking guy, they will recognize him. And secondly, they just blabbed about going there on this board, which we know Moon River is reading, so when they show up they will be getting their azzes kissed, because MRP knows the reviews will be posted in this thread.
Honestly, not trying to knock anybody, but I don't think any 'review' that comes out of those circumstances is legitimate, objective, or even remotely valid. It's just going to be a total puff-piece. MRP may as well just pay for a banner ad in this thread.
Now apparently there is a blackmail scam against MR in order to avoid more bad reveiws. The shocking part is it is a manager's love interest who is also ivolved with an assasin who has been using MR as a meeting spot for perspective clients. I have this info from an FBI agent who has been investigating the assasin. So now my agent friend tells me this thread has put so much heat on the place the assasin has left, the managers girlfriend is heartbroken and my agent fiend is mad because he loves the pizza on the stakeouts at MR.
I believe the assassin also had feelings for the manager, which resulted in this bizarre love triangle. Furthermore, they both ran a mail-order bride shop from the back of Moon River's kitchen... which the manager's girlfriend disapproved of, but due to the loss of revenue suffered from all the bad press, they had no choice but to find other means of income.
And now we know what the FBI agent was up to... :)
QuoteCommunism Provides Pizza for the Masses - Or at Least the Communist Party Elite:
North Korea may have the most oppressive government on earth, and its people may be starving as a result of horrendous communist policies. But the North Korean proletariat was surely thrilled to learn that their Dear Leader Kim Jong Il has thoughtfully provided "authentic" Italian pizza for a few of his most privileged subjects. And it only took a mere ten years to achieve this triumph of socialist central planning:
It has taken almost 10 years of work, but North Korea has acquired the technology to launch a project very dear to its leader's heart - the nation's first "authentic" Italian pizzeria.
The launch of Pyongyang's first Italian restaurant meanwhile brings to fruition a ten-year effort by Kim Jong-il - a renowned gourmand and lover of western food - to create the perfect pizza and pasta in his homeland.
Last year a delegation of local chefs was sent by Kim to Naples and Rome to learn the proper Italian techniques after their homegrown efforts to mimic Italian cuisine were found by Kim to contain "errors".
In the late 1990s Kim brought a team of Italian pizza chefs to North Korea to instruct his army officers how to make pizza, a luxury which is now being offered to a tiny elite able to afford such luxuries in a country that cannot feed many of its 24 million inhabitants.
Although the news story isn't clear on this point, I suspect that the access to the Pyongyang Italian pizzeria is limited to those with special privileged status given by the government, as was standard for stores providing unusual goods in most communist societies.
On the upside, Kim Jong Il's plan to provide pizza for the toiling masses of North Korea seems to have worked out better than his earlier plan to alleviate food shortages by breeding imported giant rabbits, which was aborted when the greedy Dear Leader decided to eat the initial batch of rabbits himself.
http://volokh.com/posts/1237327477.shtml
You guyyyyys, that's not what really happened! The assassin only tricked everyone into thinking he left. He still lurks the alleys and AC ducts.
Quote from: Bewler on March 23, 2009, 12:32:52 PM
You guyyyyys, that's not what really happened! The assassin only tricked everyone into thinking he left. He still lurks the alleys and AC ducts.
Justin was special forces/black ops, and Dan is a Russian spy...
Instead of Moonraker, the next James Bond will be called Moonriver...
;D Thanks, I just choked on my lunch laughing so hard!!!
Which, BTW, is NOT pizza.
Oh I'm familiar with the gist of this thread. My comment was directed at Ocklawaha's peyote-fueled post above mine. =)
Quote from: David on March 23, 2009, 09:31:36 AM
Quote from: TREE4309 on March 22, 2009, 11:41:09 PM
too long...no read.
Tree:
Here's your summary: Someone was asked to leave moon river in a less than desirable fashion, the employee was busy and acted in haste and everyone has an opinion on customer service.
Quote from: David on March 23, 2009, 09:31:16 AM
Quote from: konstantconsumer on March 22, 2009, 06:54:39 PM
wow. i just read this whole thread. incredible stuff, on both "sides." i have to say that i've been to moon river quite a few times. i would go there for lunch when i worked for SAO, and now that i'm back in school i go there for dinner quite often. i know a girl, blanca, that used to work there. every time i've been there, the service has been good. not exceptional, but well above average. they are very good about refilling your fountain drink, for example. i really like their pizza too.
of course, i'm one of those young, hipster f**ks, so maybe they treat me normally. idk.
I knew you were one of those hipster whipper-snappers...with the K instead of the C.
Are you talking about Blanca who made a brief camero in cocaine angel/worked @ london bridge for a bit?
yup. we went to middle school / some of high school together. hang out at similar places.
Hey it's not nice to talk about Blanca and BLOW at the same time... I got some root beer up my nose once but that was by accident.
Peyote - Fueled? Don't ask me how I know this, but I know, the stuff just tastes like Shit. Besides that if you inhale you could come under the shadow of the great indian!
NO THING ON ME
By: Curtis Mayfield
Twinkling twinkling grains
They do all sorts of things
While your inner mind is pleased
Your conscience is only teased...
More and more you feed
Until you grow another need
Playing fantasy
You have no reality
I'm so glad I've got my own
So glad that I can see
My life's a natural high
The man can't put no thing on me
I'm so glad I've got my own
So glad that I can see
My life's a natural high
The man can't put no thing on me
Sit down and take a listen
This may be something that you're missin'
I know your mind,
You want it funky
But you don't have to be no junkie
Just be glad you've got your own
So glad that I can see
My life's a natural high
The Man can't put no thing on me
OCKLAWAHA
Quote from: Dapperdan on March 12, 2009, 10:31:03 PM
Let me preface this by saying I have been a big Moon River supporter since they opened. I have referred many a person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife. We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.
I have never had an experience where we were just trying to bring up an issue we thought management should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.
I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.
Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!
Aww Jeez. Come on down to Goomba's Pizza here in Palm Coast and get a nice big feta cheese calzone and a .38 across ya' mug. Customa service? Fuggedaboutit...oh and Moon River tastes like Totinos Pizza topped with Vegemite. Go to Al's.
Quote from: Coolyfett on March 23, 2009, 11:58:29 PM
Quote from: Dapperdan on March 12, 2009, 10:31:03 PM
Let me preface this by saying I have been a big Moon River supporter since they opened. I have referred many a person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife. We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.
I have never had an experience where we were just trying to bring up an issue we thought management should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.
I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.
Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!
So is yours. This has been discussed in detail many moons ( no pun intended) ago. We already had our food when we complained, so no mucus, and I did call back after the heat of the moment. Did you bother to read any of that?
Quote from: luna07 on March 14, 2009, 09:24:28 PM
Mr. & Mrs Dapperdan,
Though I understand that you probably felt so furious for the bad service and have all the right to express your opinion, after all you are in the country where you can say everything.
I honestly believe that you have turned this into childish, ridiculous act.; so what? you got a one time bad experience at a place and you decide to turn it into the end of the world? perhaps is better if you just don't go out anywhere, since you are in the country that is recognized by the lack of customer service.
There are so many more important things happening in the world today for you to start complaining like babies, so what do you want? fine the employee made a mistake, your money was given back, the young assistant of manager apologized already what else do you want? the employee to be fired??? you should be ashamed of yourselves for wishing that onto someone, haven't you seen the news and the high unemployment levels throughout the country??? perhaps MRP is better off without customers like you.
I have gone to that restaurant since their very first days and I have always love the youth in there, their spirit, music, environment, food and service.
You should be ashamed of yourselves for making such a big scandal of the fact that an employee that was off duty came in there was able to eat before you, when you should see the positive side of a business caring enough for their employees, how many employers out there give that back???
And about being scared for your safety?? please I'm sure they have a lot of pizza to prepare instead of wasting their time with people like you.
Good job MRP for standing up for your employees and for not letting negative, unnecessary comments stop you from doing what you do best.
Exactly!! I totally agree with this post. I liked the place, it was different, had a city feel to it. Dan I read your original post 3 times prior to my 1st reply and you were trying to punk the kid out, while he was working. As for the so called employee that skipped, no one knows what their arrangement was. There are just too many possibilities to randomly confront the waiter for basically nothing and then not expect everything to be peaches and cream after you probably embarrassed the dude. Dan you may have handled the phone call like a grown man, but confronting the waiter was a SUCKER move in my book. Sometimes you have to take a deep breath and keep it moving. The Sky is not falling in Moon River Pizza, and when I come back to visit Jax that is the first place I am going. I love it/
Quote from: stjr on March 16, 2009, 01:18:00 PM
What is most amazing is that the OWNER apparently hasn't thought it worthy to respond or defend his establishment, especially since MJ called this thread to his attention and invited his response. Regardless of one's personal position on this, failing to make the attempt would speak volumes about his attitude toward the business and its customers: uncaring.
Even today's lowly Wall Streeters have tried to publicly defend their businesses and reputations, even after they are out of business!
Draw your own conclusions.
Sounds to me like the owners have a life and a business to run. This is one funny ass topic...so what is the ultimate goal here? Moon River Pizza going out of business, so everyone can say "hey I helped Moon River Pizza go out of business look at me yaaaaaaaaaay" All the more serious issues in Jax and this topic gets 24 pages worth of replies? Craziness...If I was Moon River Pizza's owners Id say fuck all yall!! Dan got skipped and the haters rise from the graves. GET A HOBBY.
Quote from: Dapperdan on March 24, 2009, 12:59:17 AM
Quote from: Coolyfett on March 23, 2009, 11:58:29 PM
Quote from: Dapperdan on March 12, 2009, 10:31:03 PM
Let me preface this by saying I have been a big Moon River supporter since they opened. I have referred many a person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife. We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.
I have never had an experience where we were just trying to bring up an issue we thought management should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.
I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.
Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!
So is yours. This has been discussed in detail many moons ( no pun intended) ago. We already had our food when we complained, so no mucus, and I did call back after the heat of the moment. Did you bother to read any of that?
Yea I got to most of it, I reply as I go. Dan you don't seem as much of a crybaby as I originally thought you were, especially after the 5 or 6 fake posters that came on here, which I did agree with. My opinion is you started it, and Moon River didn't know how to deal with your lack of patience. You lite the match and the house burned. The customer is NOT always right. I will give you credit for having a wife though. You seem like a normal man to me. So peace and good luck with your agenda.
Pearl Harbor
JFK Assassination
MLK Assassination
Sept 11th 2001
Moon River Pizza Tragedy
Cooly your strawman is pretty poor. Nowhere did Dan liken his experience to Pearl Harbor, nor is he trying to close Moon River Pizza. He did not light the match and he did not "punk the kid".
He simply posted his experience at MRP and people responded. Unlike yourself most read ALL the posts before making up their minds who did what. Your response is plain old fashioned "blame the victim" mentality. I bet you thought you were more progressive than that.
This thread is still going - really? And now is littered with even more ignorant, off-color comments and phrases.
But the one semi-intelligent conversation we had about gay people gets shut down on like page 4.
Typical Jax.
Quote from: Dapperdan on March 24, 2009, 12:59:17 AM
Quote from: Coolyfett on March 23, 2009, 11:58:29 PM
Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!
So is yours. This has been discussed in detail many moons ( no pun intended) ago. We already had our food when we complained, so no mucus, and I did call back after the heat of the moment. Did you bother to read any of that?
Of course he didn't bother to actually READ anything before ignorantly spouting off...
See, this is the "NEW" world order, where everybody's opinion counts, especially when they haven't bothered to educate themselves about the situation!
And double-especially when they're bashing someone else for being upset over something they would be equally livid about had it happened to them...
Society is really going to hell.
I related the crux of this story to my wife last night who for a few years was responsible for staffing and training employees at a nice chain restaurant that employed about 225 people at any one time she made two points. First employees can't even wait in line and order if there is a forty minute wait they should eat elsewhere or come back at an off peak time. ( a rule of thumb I guess) Second once the screaming starts you are forced to ask the customer to leave( nothing good is coming out of it at that point) and deal with the employee after the fact. She later said any decent manager would have been falling all over themselves to apologize even as they are kicking you out.
Quote from: Coolyfett on March 24, 2009, 03:10:43 AM
Quote from: Dapperdan on March 24, 2009, 12:59:17 AM
Quote from: Coolyfett on March 23, 2009, 11:58:29 PM
Quote from: Dapperdan on March 12, 2009, 10:31:03 PM
Let me preface this by saying I have been a big Moon River supporter since they opened. I have referred many a person there.Tonight I had an experience that may cause me to never go back. Let me explain.
A group of friends and I watch movies once a month. We always meet at Moon River since it's a central meeting spot. My wife and I got to Moon River late, and as you know at dinner rush, the line can wrap outside the door. We understood this going in. My wife and I get there around 6:20 and by around 7 we are 3 back from the register. As we are standing in line a couple comes in and one of the waiters comes up to them personally and begins taking their order. I asked the waiter why they were serving them ahead of us and he rather nonchalantly said, " They work here," and then he proceeds to walk away to get their order. I just sat there kind of stunned that they would have this policy as the line now was even longer than when we first came in. I finally got to place my order and as I am waiting for it to arrive, I see that the employee is already being served his meal and is at his table. This really starts to irritate me.
Finally a young lady gave us our order and I asked her if I could speak to a manager. She said she was the assistant manager. I explained why we were upset. She said she apologized as it wasn't her that did this. By this time, the original waiter that had allowed the employee to skip the whole line was leaning over asking what this was about. We told him it was about him allowing the other employee to skip. He then says " what about it?" I asked him if it was policy that they allow employees to skip if the line is out the door. He said it depends and they occasionally do that. No other explanation was offered. Meanwhile the other girl was getting our money back. We didn't ask for that, and she was generally nice. The other waiter is now saying he sees nothing wrong with what was done. My wife point blank asked him if he cared that he allowed the employee to skip over 20 paying customers and he said no. He then started asking us rather loudly to leave. The assistant manager had to hold him back. I got upset, admittedly and called him some names on our way out. I do not like people yelling at my wife. We both felt intimidated since the assistant manager did not ask him to be quiet or apologize to us or anything. She simply said it was best if we leave.
I have never had an experience where we were just trying to bring up an issue we thought management should know about and the waiter cops such an attitude that he has to be held back as if he was about to jump us. Needless to say I am not going back. I also had issues with their line management. I did not bring that up. I have never seen a line handled more inefficiently.
I know we have a few restaurant owners on here. First of all, would you have let your employee talk to us like that? Second, don't you think you would know how to better manage a line than having one person take orders, take payment, get your drink, etc? If anyone from Moon River wants to respond to this and explain your self, I welcome that as well. I am talking to our movie group about meeting somewhere else that actually cares about its customers.
Sounds like a beautiful day in a CITY to me....cmon man really? Do you really lack street smarts or are you really that sensitive. If you ask me you were looking for trouble man. Go in a busy pizza joint and you are expecting everything to run smoothly? Then you complain on a busy night??? Call during the week or come in on a slower night and vent your complaint then, not in the heat of the grind dude. If it really upset you, you should have left, you placed your order and then complained after you got your meal? What a great way to get mucus spat in your pizza sauce man. You gotta know when to hold em, when to fold em and when to walk away man. Your complaint was not wrong but your timing was terrible!!
So is yours. This has been discussed in detail many moons ( no pun intended) ago. We already had our food when we complained, so no mucus, and I did call back after the heat of the moment. Did you bother to read any of that?
Yea I got to most of it, I reply as I go. Dan you don't seem as much of a crybaby as I originally thought you were, especially after the 5 or 6 fake posters that came on here, which I did agree with. My opinion is you started it, and Moon River didn't know how to deal with your lack of patience. You lite the match and the house burned. The customer is NOT always right. I will give you credit for having a wife though. You seem like a normal man to me. So peace and good luck with your agenda.
Pearl Harbor
JFK Assassination
MLK Assassination
Sept 11th 2001
Moon River Pizza Tragedy
Ho do you figure I started it? Does a person not have the right to walk into an establishment and let management know when they see a flagrant breaking of rules? I was calm about it until me and my wife were yelled at. I am guessing youa ren't married as if you were you would understand why i blew up at the end.
What kind of world do we live in where it is looked at as wrong to stand up and let a business know that one of its employees is showing preferential treatment to another employee when the line is out the door? I was not mean about it but just wanted to point it out. I guess it is just best to let things slide,according to you.
Dan, you didn't do anything wrong, and you certainly have every right to complain about lousy service and to explain what happened. There's absolutely no reason why anyone should think it's okay to just take lousy service in stride. That's what's wrong with people today, they don't give a damn and then get pissed off if you say something about their sorry attitude.
Then of course, there's those that want to pipe up and say that there's nothing to be bitching about, that it's not the end of the world...no, it's not....but what the hell is so hard about common decency? Why the hell should anyone put up with anything less than professionalism at a business? And if something happens, why shouldn't we expect the management to have the courtesy to step up to the plate?
*corrected typo
Dan, I appreciate you sharing your story. I believe several others do as well. Those that complain about it are either hurt b/c they have some kind of "stock" in MRP (friends, employee, favorite picture on the wall, comfortable toilet seat, etc..) or are just wanting to add some controversy.
Bad experiences do not make it to the Better Business Bureau or the health department, so all we have is word of mouth. I know how you are feeling and my suggestion is to not respond to the people whining about you sharing your experience. Lord knows if it happened to them, they'd be on here talking about it and telling everyone they knew. I'm quite sure they've complained about something else that has happened to them and likely their experience wasn't even to this level. So, I say f*** 'em!
Couldn't agree with you more!
If this was about shoddy construction practices in Jax it would have died after page one. >:(
I think the MJ crew found a guy tonight to send over to Moon River. Talk about raising the bar or should I say RAZING THE BAR?
OCKLAWAHA
Quote from: stephendare on March 25, 2009, 04:35:54 PM
I ran into Justin, the fellow in the hot seat, at TSI last night (after a surprisingly helpful introduction---almost too eagerly helpful, one might suspect ----by the scandal enthusiast young club owner)
He really is a nice fellow, and its apparent that the situation just got out of hand and was handled badly.
He says that they have had a recent round of discussions about how better to improve service (which is a good thing no matter what the circumstances) and says that the net effect of the first few days of posting were overwhelming emotionally to the owner (I can certainly sympathise).
Im going to check out the place for dinner tonight I think.
I will report later.
Why did the owner not come on here and clear everything up if he was so emotionally distraught? Do you know how much that would have helped everyone out? I am sure your experience will be fine as they know you and all. I really hope that they did have the meetings and it started from the owner on down.
It would speak volumes if the owner came on here and humbly apologized. That is all I ever wanted to begin with.
It really is amazing what a simple, heartfelt apology can accomplish...
I don't see how the owner can be so overwhelmed emotionally by these posts and not simply make it right by apologizing.
That's all it would've taken, and it would've been welcomed....and that would've been the end of it. Guess being distraught has kept the manager from making a good choice and a positive option.
It took a sick day for me to finally wade through the 20 plus pages included in this thread. That being said, I'll use this space to plug Picasso's Pizza as the best pizza in Jacksonville. The owners are incredibly nice too.
QuoteIt really is amazing what a simple, heartfelt apology can accomplish...
I don't see how the owner can be so overwhelmed emotionally by these posts and not simply make it right by apologizing.
That is because the owner lives in fantasyland.
Quote from: stephendare on March 25, 2009, 04:35:54 PM
I ran into Justin, the fellow in the hot seat, at TSI last night (after a surprisingly helpful introduction---almost too eagerly helpful, one might suspect ----by the scandal enthusiast young club owner)
He really is a nice fellow, and its apparent that the situation just got out of hand and was handled badly.
He says that they have had a recent round of discussions about how better to improve service (which is a good thing no matter what the circumstances) and says that the net effect of the first few days of posting were overwhelming emotionally to the owner (I can certainly sympathise).
Im going to check out the place for dinner tonight I think.
I will report later.
If this is so then some good has eventually come from a bad situation. It should help Justin and the rest of the staff deal with sticky situations. Regular and future MRP customers should see the benefits of what happened. That said, Dan and others are still not likely to return. This is too bad as proper training of the people acting as "managers" would have resolved this problem in a manner that would not escalated an issue.
Sounds like the owner is upset that people think he's a dick...
Which I find almost comical, since in reality he actually was a complete dick. So WTF? Are we supposed to feel bad?
If he was really bothered by the situation, then the owner and Justin would have offered up a real apology and a kind word to Dan and his wife, instead of crying a river for Stephen about how 'misunderstood' and 'upset' they are.
That's some serious B.S. right there...
Not everyone sits in front of a computer all day like I do, and most of the rest of us on here.
I could see if the owner was already a participant on this blog, and still refused to comment, but I dont believe that is the case.
Even at this point, IF he did come on here, make a user name, (which you would all frown upon) and make an apology after 23+ pages (which you would all frown upon). It still wouldn't be good enough for this crowd at this point in this thread, and all of its tangents. It has already been proved with Justin and his apologies.
Quote from: The Compound on March 25, 2009, 08:23:44 PM
Not everyone sits in front of a computer all day like I do, and most of the rest of us on here.
I could see if the owner was already a participant on this blog, and still refused to comment, but I dont believe that is the case.
Even at this point, IF he did come on here, make a user name, (which you would all frown upon) and make an apology after 23+ pages (which you would all frown upon). It still wouldn't be good enough for this crowd at this point in this thread, and all of its tangents. It has already been proved with Justin and his apologies.
The owner actually does come here, and admits he has been reading the thread, so I'm not sure where you're going by implying that he has better things to do, or that maybe he didn't notice it. He already admitted that he knew about it, and admitted to other people that he has read it.
The thing that gets me, is that he now claims to be 'upset' by what people have written about him, when everything written about him was entirely accurate. And of course, conveniently enough, he wasn't too 'upset' to continue refusing to offer the apology he owes to Dan or to acknowledge the obvious and say that he was wrong...
And FWIW, I've said right from the beginning that Moon River High School owes Dan and his wife an apology, and that they owe him the courtesy of doing it over the phone or in person. But even if the owner decided to do it here, which would seem logical considering he was obviously reading the thread, then nobody would have hassled him about it, including me.
The only issue I had was when it became obvious that the same idiotic person was creating a dozen fake screenames just to post on here while pretending to be different people. That has nothing to do with this. If the owner truthfully identified himself and addressed the situation with an apology, as is clearly warranted, then nobody would have given him flak over it.
And as I said before, I'm not knocking you, but you aren't an unbiased opinion here...
Quote
The owner actually does come here, and admits he has been reading the thread,
Oh, I must have missed that part, please copy and paste that part that I missed, thanks.
Compound, I can't believe you made me cut & paste a post from the last page man.
You're getting almost as lazy as me!
Here you go. Justin's conversation with Stephen confirms the owner has been reading this thread, or at the very least is well aware of its contents:
Quote from: stephendare on March 25, 2009, 04:35:54 PM
I ran into Justin, the fellow in the hot seat, at TSI last night (after a surprisingly helpful introduction---almost too eagerly helpful, one might suspect ----by the scandal enthusiast young club owner)
He really is a nice fellow, and its apparent that the situation just got out of hand and was handled badly.
He says that they have had a recent round of discussions about how better to improve service (which is a good thing no matter what the circumstances) and says that the net effect of the first few days of posting were overwhelming emotionally to the owner (I can certainly sympathise).
Im going to check out the place for dinner tonight I think.
I will report later.
Stephen can fill you in better on the exact details, but the guy has clearly read what's been written here.
Oh, I saw that, but you said,
"The owner actually does come here, and admits he has been reading the thread," which was an assumption, yeah obviously he has heard about this, but I dont think he is a visitor here. Im sure he has heard about it.
What Im saying, if everyone thinks the only resolve of this issue is for him to visit this thread, make a screen name, and apologize, my personal opinion is that it wouldnt help anything, but only add another 24 pages with everyone telling him how he should have done it, how you would have done it, blah blah blah..
It would be like jumping into an alligator pit..
My point is, no matter what happens here, its never going to be good enough, or done right according to everyone here.
Quote from: The Compound on March 25, 2009, 10:40:28 PM
Oh, I saw that, but you said,
"The owner actually does come here, and admits he has been reading the thread," which was an assumption, yeah obviously he has heard about this, but I dont think he is a visitor here. Im sure he has heard about it.
What Im saying, if everyone thinks the only resolve of this issue is for him to visit this thread, make a screen name, and apologize, my personal opinion is that it wouldnt help anything, but only add another 24 pages with everyone telling him how he should have done it, how you would have done it, blah blah blah..
It would be like jumping into an alligator pit..
My point is, no matter what happens here, its never going to be good enough, or done right according to everyone here.
Oh come on now...of COURSE he's been here and read this thread! If it weren't mathematically impossible, I'd actually put the odds of that not being the case at P<0. LOL
Because when someone says "hey, there's this forum on the internet where 300 people are all talking about you", anyone's first response would be to NOT READ IT...
ROFL!!!!
Come on, human nature being what it is, you don't really think that, right?
And I still think Dan and his wife are owed an in-person apology and maybe a free pizza or something. I agree the internet route wouldn't be the best thing, but I don't think people would jump all over him if he did come and apologize. The 10 different fake s/n trolls caught hell for being the same 15yr old, and then Justin caught hell because he didn't really apologize. But I don't think anybody would question a *legitimate* (e.g. non-backhanded) apology from anyone involved.
We can agree to disagree, but again, some people (like me) spend all day at the computer, thats in my line of work. Some people, a lot of people, dont get on a computer much.
Say he did read it at pages 1 thru 3, or 1 thru 6, who knows.. but I seriously doubt he is here reading it every day through all 24 crazy nonsense pages of people listing their favorite restaurants, and every tangent its been on.
Seriously.
This thread will never come to a conclusion that everyone agrees on, but with this, I will end MY comments, biased or not, legit none the less.
Quote from: The Compound on March 25, 2009, 10:58:53 PM
We can agree to disagree, but again, some people (like me) spend all day at the computer, thats in my line of work. Some people, a lot of people, dont get on a computer much.
Say he did read it at pages 1 thru 3, or 1 thru 6, who knows.. but I seriously doubt he is here reading it every day through all 24 crazy nonsense pages of people listing their favorite restaurants, and every tangent its been on.
Seriously.
This thread will never come to a conclusion that everyone agrees on, but with this, I will end MY comments, biased or not, legit none the less.
Hey don't sweat it, I spend all day on the computer, and it's NOT even what I do for work. LOL.
Beats paying attention in remedies though!
I am going to try the place now so maybe it has been good advertising but I may now be more critical so maybe it is bad.
Quote from: JeffreyS on March 25, 2009, 11:11:27 PM
I am going to try the place now so maybe it has been good advertising but I may now be more critical so maybe it is bad.
You should ask for the MetroJax Forum discount!!!!!!!!!!!!!!!!!!! ROFL
LOL. Moon River is so overrated. However, I feel Dapperdan should have dropped it after telling the manager, it sounds like she made it right. I'm not even sure if Dapperdan was entitled to free food, by that account everyone in line should have been too. You would have my sympathy had you not lost your cool as well, all bets are off in my opinion when you shouted profanity. I would suggest Picasso's Pizza in Mandarin. I live in Avondale but drive over the Buckman about once a week for their delicous pies and I'm really at a loss why they are'nt busier. Then again, I dont want it to become too popular and have to wait in line...Choose your battles Dannyboy!
Quote from: dog leg on March 26, 2009, 03:44:30 AM
LOL. Moon River is so overrated. However, I feel Dapperdan should have dropped it after telling the manager, it sounds like she made it right. I'm not even sure if Dapperdan was entitled to free food, by that account everyone in line should have been too. You would have my sympathy had you not lost your cool as well, all bets are off in my opinion when you shouted profanity. I would suggest Picasso's Pizza in Mandarin. I live in Avondale but drive over the Buckman about once a week for their delicous pies and I'm really at a loss why they are'nt busier. Then again, I dont want it to become too popular and have to wait in line...Choose your battles Dannyboy!
Did you even read anything he wrote? That's not what happened...
And what a shocker. Another new screename with a post count of 0 that registered just to post in this thread...
So I went away on vacation and came back and the thread is still going strong.
There have been some "undercover" customers(that should be entertaining) more back and forth with people wanting to sit at the cool kids table and now the manager being emotional distressed but not enough to man up and use one of the 212164515613 new user names to apologize. Heck he could have even PM dapper and apologize to him and his wife.
My money still wont be spent at MRP.
You know, I think Moon River should yell at their customers and throw things at them, like one of those purposely rude restaurants. That could be their niche.
I saw this article on the front page of Yahoo! this morning, and it made me think of this thread.
http://shine.yahoo.com/channel/food/5-tips-for-handling-a-bad-waiter-432209 (http://shine.yahoo.com/channel/food/5-tips-for-handling-a-bad-waiter-432209)
And David, I believe this is the restaurant you're thinking of:
http://www.dickslastresort.com/ (http://www.dickslastresort.com/)
Moon River Pizza is AWESOME!
Quote from: Coolyfett on March 26, 2009, 02:28:12 PM
Moon River Pizza is AWESOME!
well if you think so you gotta try the Dominoes hand tossed, you're gonna LOVE it.
Yes, I did read the article and I think Moon River pretty much sucks. Do you think I work there? Only in Jacksonville could one user chide another about their spelling and "grammer" in the same sentence. Dan has unclean hands because he cussed at the employee. I consider that to be as equally outrageous as the staffs behavior.
Sweet, I love this game. I think you meant staff's behavior, not staffs behavior. Only in Jacksonville, right?
Yes, poor grammar and spelling is limited to only Jacksonville!
I'm wondering if this thread will go to 26 pages?
Oh, and here I thought these new members were all just so interested in the topic ::)....NOT...like it's been said, give it up, we caught on after the first two.
Quote from: Karl_Pilkington on March 26, 2009, 03:31:21 PM
I'm wondering if this thread will go to 26 pages?
30 pages..cough..cough.
yes we can! ::)
I'm sure we can make it to at least 26..... ;)
I went tonite with a group of friends. Great pizza, great salads, great beer, great service. The place was packed at 8:15, we had to wait for a table. We were there for over an hour, and it was packed the whole time.
Yum.
I think it is time to lock down this thread. It was a good discussion one of the things great about this site. This dead horse has been beaten at this point. Metrojacksonville shouldn't edit us too much but the purpose of this site isn't to host a crusade against moon river. We have posters just wanting to see how long this can go on. Everone has been able to discuss the incident we are now just piling on.
Compound,
I bet it was because of your new wonderful menus.
I've said this before. You don't have to walk into MRP and have it be a ghost town for them to lose money.
I along with others have said they wont go back. Along with other who haven't posted. If the total number of views are any indication of how many people might not return to MRP then it's major money.
25(a guess of people maybe never to return) x $60( my average bill for pizza) x 12 ( my number of times going, once a month, every month.) = $18,000.00
That is just based off my numbers. Some people go more, some people go less, some eat more, some eat less.
So unless those people you saw in the restaurant want to eat $18k more of pizza they are losing money. Also keep in mind those people are now going to be eating else where. I for one went to Al's pizza just because of this thread.
So let it be packed, but with the less the people who aren't going. Less people= less money plain and simple.
Jeffreys,
I for one am waiting for the manger/owner to recover from his mental break down so he can apologize to Dapper. I wish that had happened on page 3 or so. But it hasn't, so until then I would like to see this thread remain open.
sounds like a job for ken amaro
Quote from: JeffreyS on March 27, 2009, 12:33:42 AM
I think it is time to lock down this thread. It was a good discussion one of the things great about this site. This dead horse has been beaten at this point. Metrojacksonville shouldn't edit us too much but the purpose of this site isn't to host a crusade against moon river. We have posters just wanting to see how long this can go on. Everone has been able to discuss the incident we are now just piling on.
Thank you!
I thought the same thing about 15 pages ago.
Quote from: JeffreyS on March 27, 2009, 12:33:42 AM
I think it is time to lock down this thread. It was a good discussion one of the things great about this site. This dead horse has been beaten at this point. Metrojacksonville shouldn't edit us too much but the purpose of this site isn't to host a crusade against moon river. We have posters just wanting to see how long this can go on. Everone has been able to discuss the incident we are now just piling on.
I don't think anyone is hosting a crusade against anybody. It's just a discussion, with people sharing their opinions and thoughts. Besides, it's Dan's thread not yours, and I haven't seen him ask that it be closed.
I see no reason to close the thread. It will die out on its own when it's appropriate...
I'm nominating this for 2009 MetroJacksonville.com's "Worst Thread Ever" award. Congratulations!
If this thread bothers you so, why the hell do you read it or come back to it? It's not like anyone is forced to read or participate in it.
Alright, I know how to handle this.
Moon River patrons: What are your thoughts on gay marriage?
My coworkers and I had lunch at Moon River today. The pizza was delicious and the waiter extremely courteous. And I think the state should get out of the marriage business altogether.
Quote from: David on March 27, 2009, 12:28:00 PM
Alright, I know how to handle this.
Moon River Patrons: What are your thoughts on gay marriage?
You're terrible! I love it.
Ha! I met "Justin" last night and he's hot.
if florida legalizes gay marriage i wouldn't hold my gay reception at moon river pizza
Would any gay man have a wedding reception in a pizza parlor? Doesnt change the fact that the guy is supercute.
Isn't there already enough sausage in that pizza joint?
Heyooooooooooooooooo
Well I wouldnt mind taking some home then.
"So all you southern, christian, polo-wearing, corporate cheese d*&ks go back to Avondale if you can't handle a little flavor in your lives..."
I saw that quote from someone on Jacksonville Confidential. I guess if your any of those things your money isn't good enough for MRP.
http://www.jacksonvilleconfidential.com/2006/10/moon-river.html (http://www.jacksonvilleconfidential.com/2006/10/moon-river.html)
Gays wear polos, too. *Looks down* ::)
My partner and I would marry at Moon River if hot waiter Justin would lunge at me.
::roar::
Quote from: CrysG on March 27, 2009, 04:58:19 PM
I guess if your any of those things your money isn't good enough for MRP.
http://www.jacksonvilleconfidential.com/2006/10/moon-river.html (http://www.jacksonvilleconfidential.com/2006/10/moon-river.html)
I guess if YOU'RE dedicating YOUR life to this thread, you would at least heed the grammar queens. Sausage, menus and grammar, OH MY!
Quote"So all you southern, christian, polo-wearing, corporate cheese d*&ks go back to Avondale if you can't handle a little flavor in your lives..."
Road trip, the movie, roaches and rat feces all come to mind with the flavor from MNP. You'd get better food, albeit similar service from 1171, across the street.
If MRP is the best of Murray Hill, ick!
Quote from: Springfielder on March 27, 2009, 12:20:31 PM
If this thread bothers you so, why the hell do you read it or come back to it? It's not like anyone is forced to read or participate in it.
haha, why so serious?
I'm not.... ;) just stating the obvious
Riiight. I'm just poking fun here like everyone else.
I hear ya....and that's what it's all about ;)
I can't wait for this to be the movie of the week....
I just got a few slices of Moon River Pizza in the mail via Fed Ex.....Boy is that some great pizza. I love that place. Its the best pizza joint in America. God Bless those guys.
Ok guys, I've been studying this thread intently over the last week, carefully analyzing each individual post. I've converted it to a word document and printed out several copies which I will be distributing on the streets to anyone interested.
Bewler, I will stop by your desk Monday morning.
I like turtles
(http://img.photobucket.com/albums/v451/eldeadcow/turtles-1.jpg)
QuoteAn archaeologist, an exotic dancer, myself, a Downtown Vision Executive Director, two skater teens, a rasta english boy, and a dipsomaniac.
Could have gone and grabbed patrons from Kickback's, added a pole, and you could have had stripping going on inside the joint! Long story short, people were not there for the food, but for the people and activities. People actually flock to MRP to see when an employee and manager will go POSTAL!
In other news. I went to Al's yesterday. Food was good and the servers were NICE.
Quote from: CrysG on April 01, 2009, 08:14:09 AM
In other news. I went to Al's yesterday. Food was good and the servers were NICE.
Yup I ate dinner at Al's yesterday too! The staff was nice, and the pizza was great as always. It's sad, but I haven't been to MRP once since I first heard about what happened to Dan, and we used to go a lot. I might get over my feelings eventually, but for now that's just not a business I can support, given how he was treated and the total lack of an apology by the owner.
As a side note, maybe we should both go eat at Al's and then we can write a big review detailing how we're so pleased that we weren't assaulted and kicked out of the restaurant. LOL.
Lake, I found this quote from you from 5 years ago on Skyscraper City. Who could have known then what the future held?!!! ;D What happened with this location?
QuoteTwo new restaurants coming to Adams Street. W.A. Knight now 100% full
Moon River Pizza coming downtown
3 Feburary 04
Moon River Pizza, a popular Nassau County-based restaurant, signed a lease Monday afternoon with Langton Associates, thus becoming them the second commercial tenant in the W.A. Knight Building on West Adams Street.
Dan and Andy Bottorff, brothers and business partners, are expected to begin renovating the 2,500 square-foot space right away.
Knight building owner and Langton Associates controlling partner Mike Langton said he had been negotiating with Moon River for several months.
“It took some time before we had a signed contract,†said Langton, “but we were willing to be patient while they worked with their contractor and addressed some of the issues they were having.â€
According to Langton, Moon River’s downtown venture has been budgeted at approximately $150,000 and additional funding from the City will likely be sought.
“We’re just extremely pleased to have a contract with them,†said Langton. “Our building is totally occupied now and that, in many ways, validates all the work we put into the W.A. Knight Building.
“It’s the realization of a dream that many people said would never come true; a downtown residential building with active first floor retail.â€
Moon River has set a tentative early May opening, likely coinciding with the opening of the Knight building’s other retail tenant, Ieyasu, a Japanese restaurant.
Dan Bottorff, who will manage the Jacksonville store, said Moon River will likely be open weekdays until 6 p.m. and on Saturday.
“One of the biggest drivers for us was that we really wanted to be a part of the revitalization of downtown,†said Bottorff. “We’re excited about coming to Jacksonville and we can’t wait to open.â€
They pulled out and selected the Murray Hill location. I don't remember the exact details behind what happened.
Yes, I remember making that post. I don't know why they pulled out, but it probably had something to do with getting a better deal in Murray Hill.
Quote from: Dapperdan on March 13, 2009, 05:49:12 PM
So my wife and I just spoke with the manager Dan about it. Long story short, he said that he talked to his severs and that we escalated the situation. That he see's nothing wrong with the way the servers handled it. That this whole situation is "bullsh*t". That he doesn't care that we are upset nor does he care that he's losing money, " we don't care about you, there are other people that will eat here."
So as you can see the pattern of disrespect for customers starts at the top. That no matter what his employees do, they feel that it's okay since they have a loyal following. That one persons business isn't worth teaching customer service.
Knowing that now why would anyone want to eat there?
Dan did not say this, no way! Don't believe it!
Quote from: graceface on April 24, 2009, 07:51:12 PMQuote from: Dapperdan on March 13, 2009, 05:49:12 PMSo my wife and I just spoke with the manager Dan about it. Long story short, he said that he talked to his severs and that we escalated the situation. That he see's nothing wrong with the way the servers handled it. That this whole situation is "bullsh*t". That he doesn't care that we are upset nor does he care that he's losing money, " we don't care about you, there are other people that will eat here."
So as you can see the pattern of disrespect for customers starts at the top. That no matter what his employees do, they feel that it's okay since they have a loyal following. That one persons business isn't worth teaching customer service.
Knowing that now why would anyone want to eat there?
Dan did not say this, no way! Don't believe it!
You joined just to start this back up again? Give us a break ::)
Its just a comment dear. No need to get huffy
No need to get huffy, but no need to pick the scab off of this sore, either, especially since nothing useful was added to the conversation.
Oh God, not this thread again.
it's baaaaaaaaaaaaaaaaackk
I have nothing useful to add.
(http://img509.imageshack.us/img509/102/threadnecromancyns1nf0.jpg)
Quote from: RiversideLoki on April 25, 2009, 11:22:09 AM
I have nothing useful to add.
(http://img509.imageshack.us/img509/102/threadnecromancyns1nf0.jpg)
Ohhh, sweet mother. Is M:TG still around? I have, like, $4000 worth of Magic cards I've always wished I unloaded back when they were worth something. Now, I can only hope it makes a huge comeback someday and my vintage cards send me into early retirement.
M:TG is still around. The rules have all changed though. There's still some of us old rules holdouts.. but most of the awesome cards we used to play with aren't allowed anymore or have been dumbed down with counter cards.
Quote from: graceface on April 24, 2009, 09:18:05 PMIts just a comment dear. No need to get huffy
No dear, not huffy...just stating the obvious
no need to get schwinn...or motobecane.
Quote from: David on April 25, 2009, 04:22:08 PMno need to get schwinn...or motobecane.
Must be tired, it took a few seconds to catch it....that's cute ;D
RiversideAsF**k shows up in 3... 2... 1...
I missed this thread.......Hurray for newbie thread posters.....
.
(http://www.remyc.com/garbage_pizza.jpg)
It's the thread that keeps on giving.
Still haven't gone back....but I have been to Al's.
Well, in looking for alternatives, Pauly's in Arlington is out of the picture:
http://www.actionnewsjax.com/content/topstories/story/Restaurant-Report-Paulys-Pizzeria/1zSZicZaiUmWItIzzhIg1w.cspx
I can't believe this thread is still going!
But to throw my two cents in...My wife wanted to go to MRP and I said, no let's go to Al's.
Well...well...well...
It looks like the point that Dan and several other people in this thread were making repeatedly, about how "You wouldn't be saying the same thing if it had happened to you..." has proven to be stunningly correct.
The very same people who were some of Moon River's staunchest defenders and some of Dan's staunchest detractors in this thread recently went to Edge17, and ironically they had almost the exact same experience that Dan and his wife endured at Moon River. Except, unlike Dan, they actually did something wrong by going behind the establishment's bar area, which anyone knows is employee-only space.
And even more ironically, they ran home and started up a huge blog post bashing the establishment, the owner, the "illiterate" employees, and the service they received. When, if you'll recall, they repeatedly bashed Dan for starting this thread.
Still better yet, they fired up photoshop to generate pictures bashing the establishment, including their infamous crapping-dog pic, and one of an employee french-kissing a dog.
http://www.jacksonvilleconfidential.com/2009/06/edge-17-review.html (http://www.jacksonvilleconfidential.com/2009/06/edge-17-review.html)
::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::)
Hypocrisy is just not attractive...
Quoted for Posterity:
Quote
JACKSONVILLE CONFIDENTIAL
DAILY BLOG FEATURING LOCAL (JACKSONVILLE, FLORIDA) AND NATIONAL EVENTS. FOCUSING ON GOSSIP, POLITICS, AND RANDOM THOUGHTS
You got some scoop? - JacksonvilleConfidential@GMail.com
FRIDAY, JUNE 05, 2009
Edge 17 - Review
Last night we went to Edge 17 on Edgewood Avenue to review the place since its re-opening after being condemned for quite some time. We were skeptical after having been there in the past but we decided we should give them a fair chance. The place was a bit drab and perhaps might have had a fresh coat of black paint but did not look much different than before. There were a few paintings on the wall which we learned were part of an artist's showing. Nothing special with regard to the art space but the artwork itself was pretty good. We ventured throughout the place and discovered an empty bar near a place "designated for karaoke" although Edge 17 staff members were lip syncing to random songs. The bar area was totally empty, no bottles, no staff, no napkins, nothing! One of our staff members decided to jokingly play bartender for a couple of minutes until an illiterate Edge 17 staff member decided to scream obscenities to get ourselves out of the bar area and asked us 'How would ya feel if I went in ya beroom' while you were havin' sex?'. We were puzzled by his ignorant statement and decided to return towards the front bar. We offered to leave the place but the Edge 17 illiterate staff member proceeded to scream obscenities and threatened that if we looked at him again he would kick our ass. Given his awkward slender size and effeminate demeanor, we found ourselves between a rock and a not-so-hard place. We did nothing wrong to warrant this type of behavior so one of our staff members proceeded to talk to the manager Max Michaels who decided nothing wrong had happened. We felt so un-welcomed that we decided to leave. It is based on this experience that we already know this place will be closing its doors before its fully open. Businesses are supported by its customers but if the customers are not treated right, they will not come back. We do not recommend this place, not only because of our experience but because we believe nothing much has been done to this place for people to return. Save yourself a trip and your money.
P.S. - Max Michaels, closed is the new black.
P.P.S - Where have we heard that name before? Max Michaels....hmmm, we're thinking some gay porn or something, there's no way that's a real name.
Quote from: The Compound on March 14, 2009, 09:06:48 AM
There are still 3 sides to every story. His, theirs and the truth. Everyone can take his as truth if you want, but Im not buying this one, there's obviously some missing parts, but sure, if you don't like the product, don't buy it. This story isn't changing my views.
Quote from: jacksonvilleconfidential on March 17, 2009, 10:45:44 AM
I too patronize MRP quite often, and will continue to do so. Mainly because Im one of those special peeps that gets preferential treatment and gets to skip all you poor saps in line. Eat it.
Quote from: The Compound on March 25, 2009, 08:23:44 PM
Even at this point, IF he did come on here, make a user name, (which you would all frown upon) and make an apology after 23+ pages (which you would all frown upon). It still wouldn't be good enough for this crowd at this point in this thread, and all of its tangents. It has already been proved with Justin and his apologies.
Quote from: The Compound on March 26, 2009, 11:13:57 PM
I went tonite with a group of friends. Great pizza, great salads, great beer, great service. The place was packed at 8:15, we had to wait for a table. We were there for over an hour, and it was packed the whole time.
Yum.
Quote from: The Compound on March 28, 2009, 12:40:31 AM
Quote from: CrysG on March 27, 2009, 04:58:19 PM
I guess if your any of those things your money isn't good enough for MRP.
http://www.jacksonvilleconfidential.com/2006/10/moon-river.html (http://www.jacksonvilleconfidential.com/2006/10/moon-river.html)
I guess if YOU'RE dedicating YOUR life to this thread, you would at least heed the grammar queens. Sausage, menus and grammar, OH MY!
There's definitely some hypocrisy between your attitudes when it happened to
someone else and when it happened to
you.
Grasping.
Quote from: The Compound on June 06, 2009, 12:09:09 PM
Grasping.
Really?
In your first post you clearly called him a liar, and then in your subsequent posts, you adopted an obvious attitude of "Sucks for you, but I don't give a $h!t! Moon River's great, I'm still going to go there, and everybody else should as well!".
So I guess I'm wondering whether you feel any differently, now that you've found yourself in the same situation?
Like an annoying mother-in-law, this thread pokes it's little head out of the ground, like a Prairie Dog every now and then. Then it goes away.
Quite trying to start something good God.
yeah like, for seriously.
this thread is so 3 months ago, becky.
but he does bring up a valid point that is besides the original reason for the thread.
How does it feel now that the shoe is on the other foot? I mean I could say:
Quote from: The Compound on March 14, 2009, 09:06:48 AM
There are still 3 sides to every story. His, theirs and the truth. Everyone can take his as truth if you want, but Im not buying this one, there's obviously some missing parts, but sure, if you don't like the product, don't buy it. This story isn't changing my views.
Quote from: CrysG on June 06, 2009, 07:50:49 PM
but he does bring up a valid point that is besides the original reason for the thread.
How does it feel now that the shoe is on the other foot? I mean I could say:
Quote from: The Compound on March 14, 2009, 09:06:48 AM
There are still 3 sides to every story. His, theirs and the truth. Everyone can take his as truth if you want, but Im not buying this one, there's obviously some missing parts, but sure, if you don't like the product, don't buy it. This story isn't changing my views.
Exactly.
I wasn't so much trying to stir up trouble. I'm just plain flabbergasted that they expect anyone to give a $h!t about how they were treated at Edge17, after the attitude they copped when the
exact same thing happened to Dan at Moon River. I guess it's only a problem when it doesn't happen to someone else. ;D
You know, it really is true what they say. What goes around comes around.
Hungry Howies 3 cheeser bread and cold Corona...getting out of the hammock is overrated...
Thread needs more rail
So what were you first thoughts when you saw this thread pop up as unread post since you last visited?
Excitement?
Sadness?
OMG NOT THIS THREAD?
;D ;D ;D ;D
I was bored.....
Honey Nut Cheerios are delicious.
i like pizza
:o
Quote from: CrysG on August 02, 2009, 09:37:57 AM
So what were you first thoughts when you saw this thread pop up as unread post since you last visited?
Excitement?
Sadness?
OMG NOT THIS THREAD?
;D ;D ;D ;D
I was bored.....
10/10 would comment again.
MJ needs a new feature: Thread Lockdown. Once this feature is implemented, the thread could still be accessed for reading, but no new posts could be added. This thread is "thread bare" at this point. Good riddance. ;)
I used to be a huge moon river fan and would go there every week even though there are plenty of pizza places in riverside where I live. However, one packed Friday night, we waited in line and ordered and were just about to sit down when this woman who just entered sat and took the last booth. There is a sign that says to not sit until you order, which makes sense b/c on that particular night, we waited in line for about 20 min. I politely informed the woman who was saving it for her party that had not even arrived yet, let alone ordered, and she just shrugged it off. I told the girl at the counter about it and she just apoligized but did not say anything to the woman. We ended up having to get our pizza to go. I was really pissed that the girl didn't say anything to the woman being as it was their policy, otherwise, I would have reserved that table 20 min ago when I entered.
About a month later I decided to try them again, but knowing it would be a busy Friday I ordered it to go. When I arrived, I was standing with the other take-out people waiting to be helped. The one girl refused to make eye contact with any of us and just joked with another worker while we waited. Then I witnessed her be very snippy and rude with the woman in front of me.
Basically, they don't care about their customer service anymore, and I will no longer go there.
Quote from: stjr on August 02, 2009, 05:30:10 PM
MJ needs a new feature: Thread Lockdown. Once this feature is implemented, the thread could still be accessed for reading, but no new posts could be added. This thread is "thread bare" at this point. Good riddance. ;)
they have done that in the past. One thread turned into a nasty debate about gay marriage and they locked it down with haste. I guess this one just isn't nasty enough, plus it does have a lot of views, 11,000 and counting!
Quote from: David on August 07, 2009, 04:44:29 PM
Quote from: stjr on August 02, 2009, 05:30:10 PM
MJ needs a new feature: Thread Lockdown. Once this feature is implemented, the thread could still be accessed for reading, but no new posts could be added. This thread is "thread bare" at this point. Good riddance. ;)
they have done that in the past. One thread turned into a nasty debate about gay marriage and they locked it down with haste. I guess this one just isn't nasty enough, plus it does have a lot of views, 11,000 and counting!
I think the line is whether it devolves into slinging personal insults, which this thread never really did.
As long as people are just debating opinions or points of view, well...that's the entire purpose of this forum, right?
Hey, old threads are like old friends coming back around. They visit you for a day or two, remind you of the olden days, then disappear back into the wild. Plus it's all about the trials and tribulations of modern day pizza, arguably God's chosen food.
Quote from: TREE4309 on August 02, 2009, 09:53:30 AM
Honey Nut Cheerios are delicious.
I had Banana Nut cheerios for lunch today. AWESOME. Also recommend the Yogurt Blast or whatever they are called. 2 for 1 at Publix!
Oh yeah. I love Moon River!
Quote from: Captain Zissou on March 13, 2009, 11:58:15 AM
Karl, where would you recommend getting pizza on that side of town?? Where would you recommend in general??
I think Northstar Substation on E. Bay Street has fantastic pizza.... I know it's downtown, but, It's really awesome!
Are you insinuating that something being downtown can't also be really awesome?
If so, then I submit that you are wrong! =)
Quote from: TREE4309 on October 21, 2009, 07:52:46 PM
Are you insinuating that something being downtown can't also be really awesome?
If so, then I submit that you are wrong! =)
Not at all! I <3 Downtown, I was saying that because people were asking for good pizza in the same area as Moon River, and this place is about 10 minutes away from there. :) Downtown Rocks!
Hey, awesome! This thread's back from the dead again!
(http://clog.dailycal.org/wp-content/uploads/2009/03/zombie-pizza.jpg)
Shout out to Cameli's Pizza in Atlanta!
Quote from: RiversideLoki on October 22, 2009, 09:18:16 AM
Hey, awesome! This thread's back from the dead again!
(http://clog.dailycal.org/wp-content/uploads/2009/03/zombie-pizza.jpg)
MMmmmm Brains!!
Nice. I got quoted 7 months later. We should make a thread called "Free for All", where as long as it stays clean, you can post about anything. PS- At 31 pages, is this the longest thread on the site??
^Check out that spar revolt thread! ;)
^WHOA. I tend to stay away from that thread, as it is a bit over my head, but Dang...
Quote from: Captain Zissou on October 22, 2009, 10:10:34 AM
Nice. I got quoted 7 months later. We should make a thread called "Free for All", where as long as it stays clean, you can post about anything. PS- At 31 pages, is this the longest thread on the site??
On another board they have that. It is called "Totally Wheels Off and there is one for every day of the week.
I post on a board that has a similar thread called "longest thread ever".
Quote from: Shwaz on October 22, 2009, 01:44:11 PM
I post on a board that has a similar thread called "longest thread ever".
That's hilarious!
I still haven't been back.
The Riverside Mellow Mushroom now has a longer thread than Moon River and they haven't even opened yet.
http://www.metrojacksonville.com/forum/index.php/topic,14910.msg290251/topicseen.html#new (http://www.metrojacksonville.com/forum/index.php/topic,14910.msg290251/topicseen.html#new) :o
Routine:
Haircut next door,then to Moon River for salad,pizza and a wine. Or two.
I'm tellin' ya now,this is absolute quality of life,I ain't kidding.
Staff is consistently outstanding- I am ever mindful,watchful.Standing invite for the staff kayakers to launch in my back yard. For this,I seem to receive extra veggies. I tip well.
Interesting customers,diversity. heck,I know many of 'em,and engage with others.
For the longest time,this was the only pizza crap (tasty) ever eaten. Veggie with extra veggies,mushrooms,onions.
Hanging out there,drinkin' wine.Mid day. dang,no schedule? Good to be the King. Drive by the old place on Talbot.
This thread stretches as if an extra large,extra cheese pie was stretched across the dinning room. Did that once,on a bet.Works best with just cheese only, no toppings.Cheese hitting the floor is one thing........grilled veggies.....a Murray Hill Apocalypse.
I love moon river
Bump?
^I hate you.
This amuses me.
More of this please.
Quote from: Non-RedNeck Westsider on February 10, 2016, 11:52:55 AM
This amuses me.
More of this please.
Don't you feel sorry for those Baltimore Guys?
I still haven't been back. I found other places to go to. I quite forgot about this thread. I wonder how many of the employees that came on here still actually work there. Would be an interesting study.
Quote from: Murder_me_Rachel on February 10, 2016, 01:31:59 PM
Probably a bunch of them. They have very little staff turnover, from what I have seen. And they're all incredibly nice to me, remember my orders, and make pizza that is good as hell.
Once, many years ago, I got a pizza that was covered in mushrooms (as opposed to pepperoni). That sucked - especially because I had taken it home before I realized it. But other than that, the pizza has always been good and I've no quibble with the service. It's a pizza place - you can't expect the world.
Quote from: Captain Zissou on October 22, 2009, 10:10:34 AM
Nice. I got quoted 7 months later. We should make a thread called "Free for All", where as long as it stays clean, you can post about anything. PS- At 31 pages, is this the longest thread on the site??
Nice
Quote from: stephendare on February 11, 2016, 11:14:38 AM
not by far.
http://www.metrojacksonville.com/forum/index.php/topic,1526.0.html
http://www.metrojacksonville.com/forum/index.php/topic,1911.0.html
and of course, this monstrous thread started and driven by Bridge Troll:
http://www.metrojacksonville.com/forum/index.php/topic,2625.0.html
Damn... no love.
http://www.metrojacksonville.com/forum/index.php/topic,13406.0.html
Quote from: Non-RedNeck Westsider on February 11, 2016, 12:21:21 PM
Quote from: stephendare on February 11, 2016, 11:14:38 AM
not by far.
http://www.metrojacksonville.com/forum/index.php/topic,1526.0.html
http://www.metrojacksonville.com/forum/index.php/topic,1911.0.html
and of course, this monstrous thread started and driven by Bridge Troll:
http://www.metrojacksonville.com/forum/index.php/topic,2625.0.html
Damn... no love.
http://www.metrojacksonville.com/forum/index.php/topic,13406.0.html
I think you thread is much more monstrous NRW... ;D
Quote from: BridgeTroll on February 11, 2016, 12:37:37 PM
Quote from: Non-RedNeck Westsider on February 11, 2016, 12:21:21 PM
Quote from: stephendare on February 11, 2016, 11:14:38 AM
not by far.
http://www.metrojacksonville.com/forum/index.php/topic,1526.0.html
http://www.metrojacksonville.com/forum/index.php/topic,1911.0.html
and of course, this monstrous thread started and driven by Bridge Troll:
http://www.metrojacksonville.com/forum/index.php/topic,2625.0.html
Damn... no love.
http://www.metrojacksonville.com/forum/index.php/topic,13406.0.html
I think you thread is much more monstrous NRW... ;D
;D Because.... Sportsfan.
(http://headspacepress.com/wp-content/uploads/2015/08/redhead-girl-with-measuring-tool-ruler.jpg)