Bad Experience at Moon River Pizza

CrysG · March 14, 2009, 10:16:52 PM

Stephen,

I was wondering why we had so many first posters in this thread today. It's cause Moon River got some of their hip friends to defend them.

Now I'm seeing the type of customers they cater too. If Luna and Brittney are their fans I guess I wont be one anyone more.

Moon River your "fans" lost my business for you.

P.S Luna this is the south....I believe there is such a thing as southern hospitality. And Mr & Mrs. Dan wouldn't make the server lose his job, his bad attitude and poor customer service skills did.

luna07 · March 14, 2009, 10:25:08 PM

stephendare ,

I respect your opinion, and most add NO I AM NOT PART OF THE MOON RIVER STAFF, but would love to work for any employer that would stand up for me like they have.

Like I said in my previous post I am not sure what else could be done, since apology and money was already given back, people makes mistakes and I am sure MRP has learned from this but what's done is done and people needs to move on, and definitely firing someone is not the smartest solution. People makes mistakes and learn from them.

I work in the customer service field. management actually (again NOT PART OF MRP), and rudeness is never welcome or accepted, measurements are always taken but don't you ever make mistakes at work? I am sure everyone does and despite the apology and refund given in this case what else was expected?

I just don't understand what else could have been done? firing someone is not the solution all the time, teaching younger people how to be better is what is going to help the economy, society, and the world to become better. Turning our backs on each other or closing doors after one mistake is not the smartest solution all the time.

luna07 · March 14, 2009, 10:27:41 PM

Hopefully if you mess up at work you don't get fired right away and that an opportunity is given to you.

Karl_Pilkington · March 14, 2009, 10:33:37 PM

Quote from: luna07 on March 14, 2009, 10:25:08 PM
I work in the customer service field. management actually

of course you are! makes perfect sense now.

CrysG · March 14, 2009, 10:34:29 PM

Luna,

This is true. I wouldn't get fired. By my manager wouldn't brush the actions off and say I don't care. There are still some people in this world that have principles. And this is the perfect case for them. Not only did the server not show respect but the management mirrored the lack of respect. As a customer I am glad to find out that Moon River from management down could care less about customers.

Maybe since you have been a fan since the beginning they care about you but I don't have enough time to make a restaurant like me so they can take my money but not treat me with respect.

luna07 · March 14, 2009, 10:42:54 PM

Well hopefully you would give them a chance.

It is very hard to believe that the manager would say that back to the customer. I have been there, seem him and the way he treats his customers and employees and very hard to believe this would be the response given by him. I think this might be a typical example of a very upset customer that might have played and changed the words a bit in order to get his way.

I think it's nice to still have nice places to go to where you don't have to pay so much to have a good time and again specially these days when the economy is so bad and if we don't work together things will not get any better.

luna07 · March 14, 2009, 11:01:43 PM

Agree with you and definitely is good to have places to express our opinions and share and is also good to stay positive.

civil42806 · March 14, 2009, 11:03:18 PM

Quote from: CrysG on March 14, 2009, 10:16:52 PM
Stephen,

I was wondering why we had so many first posters in this thread today. It's cause Moon River got some of their hip friends to defend them.

Now I'm seeing the type of customers they cater too. If Luna and Brittney are their fans I guess I wont be one anyone more.

Moon River your "fans" lost my business for you.

P.S Luna this is the south....I believe there is such a thing as southern hospitality. And Mr & Mrs. Dan wouldn't make the server lose his job, his bad attitude and poor customer service skills did.

The Moon River Conspiracy!

brittaknee · March 14, 2009, 11:35:52 PM

If they didn't care they wouldn't have gave the money back and let dapper keep the free food

Dapperdan · March 15, 2009, 12:32:35 AM

Quote from: luna07 on March 14, 2009, 10:42:54 PM
Well hopefully you would give them a chance.

It is very hard to believe that the manager would say that back to the customer. I have been there, seem him and the way he treats his customers and employees and very hard to believe this would be the response given by him. I think this might be a typical example of a very upset customer that might have played and changed the words a bit in order to get his way.

I think it's nice to still have nice places to go to where you don't have to pay so much to have a good time and again specially these days when the economy is so bad and if we don't work together things will not get any better.

Luna,
Stephen has already verified one part of my story. I was treated rudely and in my opinion was lunged at by Justin as he yelled at my wife and me to get out. That has been proven and admitted to by Justin. If it was a miss understanding, why was that not conveyed to me when I called and spoke to Dan? All I ever wanted was an apology. I never got that from Justin nor the owner. The owner did not want to believe me on the phone.
I am sorry you think my right to defend myself is childish. Who would not protect their wife if they felt someone was threatening them? He was mad that I called him out on something he should not have done with people waiting half an hour or more in line. If there was a misunderstanding, a simple call or email from Dan should clear this all up. I would never had posted if I was given a fair apology at MR by either Justin or any of the managers there. They threw money at me and asked me to leave. You know, lets just sweep this under the rug. I just wanted to warn everyone on here how my wife was treated and how I was treated. They thought I was a nobody and by banning me or being nasty to me, it wouldn't matter. Well, Luna, you can tell them it does matter since you are either one of them on a close friend. I will not dwell on this forever, but I truly believe we were wronged and all I wanted was to make a complaint and get an apology.
Stephen, thank you for calling. I surely was not expecting that. And besides the plants, thank you everyone for your encouraging words. Maybe I should have not complained that one fateful night. By the way I have been to three restaurants since that night and have been ecstatic when they they bend over backwards to treat a customer right. I have a new found respect for good service. La Nap is the best.

civil42806 · March 15, 2009, 01:57:30 AM

ah the drama the drama

OJ Leno · March 15, 2009, 04:31:38 AM

First of all, congrats on your movie club: people like you need a support team of malcontents to contribute to cool blogs like this one. Also thanks for y'all's patronage to Moon River, where the best recipe for pizza, along with fresh produce, skilled cooks, and a great atmosphere make it a really popular place. Hi, this is Justin. Your story is wicked inaccurate. After you bicker and point your finger in the face of a 5-foot-tall 19 year old girl, who is full of apologies, gives you your money back, has a table for you to be seated, provides your wait time is no longer than anyone else's, im gonna ask you to leave. No one wanted you there while they were trying to eat-trust me, i had to explain you and your wife's verbal and circular attempt to get "justice" to everyone eating there that night. Your order was not impeded by anything; your table selection was as good as anyone else's, and your wait time was too. You also made me out to be overly intimidating and unnecessarily aggressive. Whoa man: chill out. It really is people like you.

Springfielder · March 15, 2009, 07:00:26 AM

It's also people with attitudes such as what you've displayed here, is enough for me to come to the conclusion that I'll spend my money elsewhere. If your attitude here is any reflection of how you conduct yourself while at work, then shame on you and shame on MRP for employing those who lack in courtesy.

As for the couple not having to wait longer than anyone else...true, except for the employee that came in and was immediately served and seated...which was wrong and a blatant thumbing of the nose to all of those who were standing in line.

Yes, the assistant manager did what she should of, given the money back and apologize...I don't think anyone disagreed with that part. However, the yelling of the waiter was totally out of line, and of course, the attitude described to us by the manager is also out of line.

CrysG · March 15, 2009, 08:50:42 AM

So Moon Rivers fans are arrogant and the staff is rude(which has just been proven my the scum server himself). Also if your so hip and indie you'll understand no one else can make YOU look like something. YOU make YOURSELF look like that. Take some owner ship in your actions. Good thing you work there, you don't have enough pride, intelligence, ability to work with the general public or plan old common sense to get a job.....ANYWHERE.

*shaking head*

No I know for a fact that I'm never going back, but I'm gonna be sure to pass along this story to all that will hear.

Dapperdan · March 15, 2009, 08:53:32 AM

Justin. Just answer me some questions.
1) Did you allow line skipping at a critical dinner hour crush?
2) Were you rude to me and my wife when we complained about it?
3) When asked if you cared about how that is perceived to customers did you say, " I do not care"?
4) Were you physically held back from coming after us?

BTW, we never yelled at a 19 year old woman. She said she was the assistant manager. If an assistant manager can't take a complaint, then I am sorry, maybe she is in the wrong business. Our discontent was with you. We were not trying to get a good table, as it was a to go order. After she gave the money back, I even told her this had nothing to do with her and I told her thank you for the money back as that was not what we were wanting. A simple apology from you would have avoided all this, bust instead you chose to give us attitude and refused to admit anything was done wrong.