Bad Experience at Moon River Pizza

[Steve]

Wow, we cover so many important issues on this site, and this is the first thread in a while that has gotten to 20 pages, for one incident with no new info.

Bottom line - If you don't want to go there, then don't.

On the other hand, I'll probably be there in about 3 hours.

[BridgeTroll]

I agree Steve.  This topic did bring out quite a few fairly interesting side topics.

1.  Customer service is important to some... not so important to others.
2.  The discovery of the health inspection database on the TU site.
3.  The need to rate various restaurants for more than simply health inspections.
4.  People are passionate about their restaraunts... good and bad.
5.  When people feel slighted they need a place to share the experience.
6.  Management does not always train employees how to handle "situations".

I am sure there are more... feel free to add to this list and get to page 21.

[Ocklawaha]

Well, I can assure you the pen and paper to the State have more effect than throwing a tantrum and stooping to the level of the wait staff. Nice to know that adults act like kids, but really, I could see the same behavior on I95 daily, and we don't need to write about it. I guess we could, would that keep you from driving I95 ever again? 

Don't worry MtraininJax, they're all waiting for "AM-RAUNT" to take over the national food service crisis.

I think we both know where that leads... HEE HEE

OCKLAWAHA

[Bewler]

I am sure there are more... feel free to add to this list and get to page 21.

Here's one -  All of the posts commenting on how many posts have already been made, (Edit: Kind of like this one) that's certainly helped bring this thread to 20 pages.

[ChriswUfGator]

Wow, we cover so many important issues on this site, and this is the first thread in a while that has gotten to 20 pages, for one incident with no new info.

Sorry, but this hasn't been 20 pages of people ranting and raving about nothing. Dan continued posting in this thread up until the last few pages, and additionally there were several pieces of new information that came into play, contrary to your incorrect assertion. For one, Justin the M.R.P. server involved posted here repeatedly. Many folks were responding to him. Stephen also talked with another M.R.P. employee, and came back and posted his findings, etc. So put the whitewash brush away...

Bottom line - If you don't want to go there, then don't.

Don't worry, I won't.

On the other hand, I'll probably be there in about 3 hours.

Have a great time. Knock yourself out! And if you don't, it seems Justin will...

ROFL

[samiam]

Wow! I need to go check this place out. Take the wife and the family and all my friends sound like a great place. My wife said she hear they have the best pizza in Jacksonville. At first I did not think much about what she said but now that i read all the rants of one person i will be sure to eat there and spend my hard earned cash there.

[Ron Mexico]

I really like seeing Stephen put some sanity into the conversation.  The comments are obviously the result of years of being in similar situations.

There is obviously a lot of "He said, she said" here, but I think what surprises me more is the fact that so many posts reflect a belief that treating customers poorly is acceptable.  Perception is reality and if there is a perception among the MRP-going public that the service is lacking, then that is the reality.

I have been there on several occasions and I really like the pizza.  I think it is right up there with the best in JAX.  But I do notice a general laziness to the staff from time to time.  Not to say that there aren't people there working very hard and doing a great job, because there are.  But, it seems that when you eat there you are expected to put up with it because that is just the way it is.

There have been comments throughout this thread that talk about the sad state of our economy right now, and I think it might be important for those who feel that poor service is acceptable to take a long look at the hard times that people are having.  Do that, and be thankful that you have a job to go to because there are many that don't.  Those people would gladly take your place and treat a customer like a customer expects to be treated if it meant they could work.

In this day and age, you have to do things better than before because it only takes a few people to stay home to put a restaurant out.  If people perceive that their business isn't appreciated, they take their money elsewhere.

That is why I love grabbing a Sandwich at Russ Doe's.  The owner rings you up and says, "thank you, and we appreciate your business." 

If those that believe poor service is acceptable ever had to run their own business, I truly believe they would think differently.  Once you see the man behind the curtain, things become a lot more different.

[BridgeTroll]

Great post... Welcome Ron!

[DetroitInJAX]

Are we done now?  Please?

[assorted]

If you are really from Detriot you should have a little thicker skin then this?  Don't get upset   

[ChriswUfGator]

Are we done now?  Please?

What's the difference to you? If you don't want to read it, then don't read it...

Nobody's holding a gun to your head and making you come into this thread.

[ChriswUfGator]

actually we arent done.

Several of us have decided to go in undercover and do a full blown review.

Updates are sure to follow.

Well I guess it's not undercover anymore...LOL

[BridgeTroll]

I immediately pictured Bluto Blutarsky and crew sneaking into Dean Wormers office with the horse...

[Springfielder]

actually we arent done.Several of us have decided to go in undercover and do a full blown review. Updates are sure to follow.

So there will be some people walking in wearing those fake nose and glasses?
I'm ready to join you...

[Cliffs_Daughter]

I'm in too. I can be painfully honest about things when I have to write them up. So good, bad, in between I'd make good notes to add to the review.
It'll be the one time I actually try the place.
And if I don't like it, maybe I can get my money back as well without an incident??? LOL