Bad Experience at Moon River Pizza

[ChriswUfGator]

I don't have time to read all 9 pages of this so forgive me if I have said something someone else has...

Get over it dude. Life isn't fair and stuff happens. Had you just ignored the fact that someone other than yourself got some preferential treatment, none of this would have happened. You would have just gotten your food, eaten and enjoyed the hell out of it (because their food is awesome), and left happily.

Interwebs 101:

If you don't have time to read a thread, then you don't have time to post in it.

If you do anyway, then odds are you will end up looking douchey and missing the point. Which is exactly what happened here...

[Johnny]

Interwebs 101:

If you don't have time to read a thread, then you don't have time to post in it.

If you do anyway, then odds are you will end up looking douchey and missing the point. Which is exactly what happened here...

Well played sir, well played. I especially like the way you used douchey in that sentence.

[David]

I literally LOL'd.

Douchey. heheheheheh

Who's up for some Moon River pizza tonight?

[Springfielder]

I don't have time to read all 9 pages of this so forgive me if I have said something someone else has...

Get over it dude. Life isn't fair and stuff happens. Had you just ignored the fact that someone other than yourself got some preferential treatment, none of this would have happened. You would have just gotten your food, eaten and enjoyed the hell out of it (because their food is awesome), and left happily.

So standing in line for quite some time, then watching someone that hadn't being taken in and served first is an acceptable practice that people should simply accept? That such blatant disregard for the customers ahead of this employee who was treated with more respect and consideration, is acceptable....and should be overlooked? I think not....that was a clear show of disregard for all of the others standing in that line while they gave preferential treatment to an employee instead of just allowing them to wait like everyone else was. That's just flat out wrong....and nobody should be expected to be treated second rate like that.

[Springfielder]

Its funny, Ive even gotten comments on my facebook page over this issue.  I had no idea there was such hostility to the service at MRP.  (yes, a facebook zombie here Im afraid)

That's because you posted a comment about it and gave the link. 

[Shwaz]

So standing in line for quite some time, then watching someone that hadn't being taken in and served first is an acceptable practice that people should simply accept? That such blatant disregard for the customers ahead of this employee who was treated with more respect and consideration, is acceptable....and should be overlooked? I think not....that was a clear show of disregard for all of the others standing in that line while they gave preferential treatment to an employee instead of just allowing them to wait like everyone else was. That's just flat out wrong....and nobody should be expected to be treated second rate like that.

Not to mention your wife getting verbally accosted by a waiter who had to be restrained from physically lashing out. Yeah get over it 

[Tripoli1711]

This thread has been like the gift that keeps on giving.  I get to nod my head at the reasonable people and shake it furiously at the ignorant.  After following this saga so closely, I fell like I must comment.  I don't know what more I can add other than reiterating the painfully obvious truth that the real bad guy here is the owner.  Teenage (or close) service industry employees are a dime a dozen and have no concept of the larger picture.  Their lives are self centered and self consumed outside of work and are typically no different while there.  What happened to Dan was worth wanting answers and perhaps even an apology.  If the story ended with the low people on the totem pole treating him improperly it might be a "get over it" kind of situation.  What is appalling is the response of the management.  It may be a bit much to expect the staff on duty to have treated Dan with the sort of maturity that we would anticipate or wish, but there is no excuse for the subsequent actions of the owner.  Therein lies the true value of this story growing legs and getting out to the masses: If management cares so little for their customers in a situation such as this, what other corners are they willing to cut?  What other considerations about the customer are met with a "who gives a crap?" behind closed doors?  Food safety?  We heard there were some questionable inspections.  What if I find a hair in my pizza and ask why the cook isn't wearing a hair net over his dreads, will management care, or will my wife and I be berated and told to leave?  Staff double charging people for small items and pocketing the difference?  I may be told to get over it... I'm not losing sleep over this, but frankly there are enough pizza places in the city, so there's no need to patronize Moon River, reward a callous ownership and even worse staff and worry with any of these questions.  The only worry when ordering a pie should be which toppings to choose.

[77danj7]

Well stated Tripoli...
The saddest part of the whole story is truly the response of the ownership...such callous disregard of the customer is a sure sign that other "corners" are being cut.

[77danj7]

Oh...I do hope my previous post is grammatically correct! LOL

[BridgeTroll]

If management cares so little for their customers in a situation such as this, what other corners are they willing to cut?  What other considerations about the customer are met with a "who gives a crap?" behind closed doors?  Food safety?  We heard there were some questionable inspections.

Since someone brought it up...

http://www.jacksonville.com/entertainment/dining/violations?appSession=396155582816113

[The Compound]

Dont forget to check La Nop!   

[ChriswUfGator]

Since someone brought it up...

http://www.jacksonville.com/entertainment/dining/violations?appSession=396155582816113

OMFG man, that's really bad...13 violations, 8 critical, and 7 of those were unsanitary condition violations.

Whoever said they're cutting corners sure had that right.

[BridgeTroll]

Actually it does not seem out of the norm... I checked a couple other places and this seems fairly normal...  It is a pretty good site though... never new it existed...

[ChriswUfGator]

Actually it does not seem out of the norm... I checked a couple other places and this seems fairly normal...  It is a pretty good site though... never new it existed...

I dunno about that...my other two favorite pizza places both have MUCH cleaner reports:

Al's had 0 violations:
http://www.jacksonville.com/entertainment/dining/violations?appSession=524155607273360&RecordID=22789&PageID=3&PrevPageID=2&cpipage=1&CPIsortType=&CPIorderBy=

And Pizza Palace had 1 violation that was non-critical:
http://www.jacksonville.com/entertainment/dining/violations?appSession=651556074391048&RecordID=27202&PageID=3&PrevPageID=2&cpipage=1&CPIsortType=&CPIorderBy=

Just comparing apples to apples here...

P.S. That's a neat site. I also like the "Restaurant Reports" segment that the news channel does sometimes, although I really think they tend to target minority-owned restaurants. They always seem to be picking on some Chinese or Vietnamese place.

[CMG22]

Just make the drive and go to one of the locations of Brooklyn Pizza.  It's the best in Jax.  I can stomach Al's or Pizza Palace or Rennas, but they don't hold a candle.

I won't go back to Moon River because I ate there once a year or so ago.  ICK.

--Expat New Yorker