Console Doctor: Enraged Customer Apparently Vandalizes Back of Shop. Smear Campaign Ensues.

[trav268]

Stay classy Jacksonville.

http://video-game-repair-parts.com/blog/xbox-ps3-repair-tips/stay-classy-jacksonville-jso-refuses-arrest-jeff-fugitt-vandalism-caught-tape/

I believe wjxt is going to be running this story tomorrow.

[Adam W]

Stay classy Jacksonville.

http://video-game-repair-parts.com/blog/xbox-ps3-repair-tips/stay-classy-jacksonville-jso-refuses-arrest-jeff-fugitt-vandalism-caught-tape/

I believe wjxt is going to be running this story tomorrow.

That's not vandalism - it's "street art."

[trav268]

UPDATE #1. I woke up this morning and my video had been removed. Apparently Jeffrey Fugitt got wind of it and claimed said video was "bullying or harassing", so youtube took it down. Re-Uploaded the video to dailymotion and embedded it. Stay close to the news tonight (WJXT ).

[RiversideLoki]

So why would he be so angry in the first place? There's two sides to every story.. here's Mr. Fugitt's side from his FB:

Now, I am not a angry dude when it comes to businesses. But Console Doctor has gone too far. After 2 times of not being able to repair my xbox and voiding my warranty with Microsoft, I asked for a refund. They tell me to come on down. I come down and then they tell me I need my xbox. I go back home and come back to Console Doctor, they try to tell me I cant get a refund unless I let them try to repair it for a final time. I said no they go to write me a check and I walk out with my xbox and my check. But I left my phone. So I come back and they are mad, thinking I said yes to them for trying to repair my xbox for the 3rd time which is why they wrote me a check for my refund. I call the cops, cops leave my check on the counter, The console people picked up the check and threw it away and claimed they didnt have my phone, that I was lying. Hate to rant n rave but people need to know this about them.

The cop goes to tell me that the 4 years they been in business they have had 20+ phone calls about them not treating customers right.
Really? 20+ phone calls on them, WOW.

If anyone has had a problem with them please call them up and bitch and find out about my damn phone. Before I get raged on about if I'm sure or not they have it. \
YES, I am sure. I had to check my phone for the date I had to sign the paper. I left it on the counter(my dumba$$ fault)
Their phone number is
(904) 302-4962
Their address is 6653 Powers Avenue Jacksonville, FL 32217.

If you can find put anything about my phone, contact me through this email, for there is a cash reward for my phone.
It is a black or red Admire Metro PCS(I forget) but it has a black and lime green case, black hard plastic and green rubberized squares on the back. And the code to get in my phone is the letter Z.

[Tacachale]

Stay classy, Console Doctor.

[RiversideLoki]

This trav person has posted this EVERYWHERE. It's on Digg, Reddit, Jacksonville.com's blogs, here.

While what this guy may have done in retaliation may not be right, this seems like a heavy handed tactic to squash a customer complaint.

What's worse is that they seem to have a history of outing by name every major negative review they get, when the customer seems to have a legitimate complaint. It would be wise to actually correct the issue instead of "naming and shaming" your customers.

Tread lightly, Console Doctor.

[ChriswUfGator]

My my that is SOME customer service there...

[Z3ro697]

LOL.

I love the logic some people have.

I love that fact there are smart people on this planet to realize, there is two sides to every story.

Keep posting Mr. Grant.

Keep on putting yourself out there.

Anyone who reads google reviews about your hole in the wall shop will know better to go there if not they will learn the hard way like I did.

[buckethead]

Faulty tactic backfires... Details at eleven.

[Z3ro697]

Here is a ripoff report posted a few months ago in January by a different person altogether:

Underneath in the comments there is a truly appalling list of independent citations about the service and history of the business.

I have never been to this place, and I don't have an xbox, but it sounds like this fellow is generating a whole lot of drama over something that doesn't seem to be a candidate for drama.

Sounds like the recipe for a business disaster.

http://www.ripoffreport.com/audio-electronics-shops/kyle-david-grant-the/kyle-david-grant-the-jax-conso-e5508.htm

This ripoff report is designed to be an ongoing "blog" of sorts. Several former customers of Kyle David Grant (and his partner Tiffany M. Grant)   have decided to get together and document our individual cases with this long running corrupt and criminal Jacksonville Business.

(If you doubt the validity of my use of the word criminals by the way look them up for yourselves on the duval county public records website, see for yourself the kind of people these are.....)

WARNING : If you are considering taking your console to or buying anything from these individuals, you might want to look over this ripoff report very carefully.

Among other things, these criminals have been well known for:

--Giving customers back consoles that are not their own and are in much worse condition than what is originally brought in.

--Selling consoles AND OTHER MERCHANDISE with hidden damage and or severe problems.

--Doing only temporary easy repairs on consoles until warranties have expired.

--In almost any case we know, the Console Doctor refuses to refund money, and has been known to call the cops if a customer demands a refund.

--Keeping items that customers left in their consoles brought in for repair, such as game discs and hard drives.

--Not communicating with customers, and providing unprecedented levels of rudeness in general.

--The Console Doctor will stoop to any level to prevent the truth from getting out about him, ncluding using proxy servers to remove negative ads or comments about him from Craigslist, and creating and posting false positive reviews about himself.

--The Console Doctor (and Tiffany?)  have been known to harass current and former customers that leave negative reviews for them. This has included harassing calls to the  customers place of work, face to face harassment, AND CONSTANTLY MAKING threats of lawsuits.

Following is a recent case from a former customer of The Console Doctor. There will be several immediate updates to this ripoffreport for current and past customers. As far as we can tell, Kyle Grant and his criminal counterparts have been ripping off customers in Jacksonville for NEARLY 5 YEARS!!

___________

June 2010  Submitted by G.B.K

I responded to a Craigslist ad of the console doctors over the summer and went in to purchase an XBOX 360 with a 90 day warranty I also bought a Kinect an extra controller and a 120gb hard drive upgrade.
All in all I thought I was getting a good deal, I spent over $300 dollars but, the xbox was a newer model and seemed to be in great shape along with everything else I bought.
A week later the XBOX red ringed with e-74 error and I took it back, Tiffany told me it would be done in a few hours and to come back so I did, and of course it was not done, I got it back about three days later.  I'm assuming Kyle did the heat gun fix which is a temporary fix because the XBOX only lasted another week and it was red ringing again with the same error so I took it back again.

Keep in mind that neither Kyle or Tiffany ever apologized for the inconvenience of having to bring my console back in for repairs, Tiffany would just tell me IDIOTIC stuff like "Don't play your console for 5 hours at a time they're not meant for that". Tiffany also ignorantly suggested on many occasions that perhaps I needed to try another power supply to fix my E-74 error!!!!(Which is an internal error and is never caused by a power supply!!!)

So The second fix took Kyle again, almost a week to get my XBOX back to me, I NEVER received a call that it was done by the way, I just happened to be in the area and stopped by and was told it had been done for 2 days.

So this went on like this for MY ENTIRE 90 DAYS, the MOST my XBOX ran for was about 2 weeks, Kyle's fixes seemed to be MYSTERIOUSLY TAKING LONGER to get done also, usually a FULL WEEK sometimes 2 WEEKS.  During this time also my HARD DRIVE DIED and I was informed that it was NOT COVERED UNDER THE WARRANTY and I would have to purchase another....so I reluctantly did.

AND THEN MY 90 DAYS WAS UP, I took my XBOX in again to be repaired and Kyle said he would repair it again this last time even though I was out of warranty, AND THEY WOULD CALL WHEN READY.......
1 week went by, no call, 2 weeks went by and no call, I RECEIVED THE RUN AROUND when I called they kept telling me they were really busy and it would only be a few more days.

3 weeks had Gone by so I stopped in to talk to Kyle in person, he informed me that my XBOX WAS DEAD AND HE WOULD FIND ME A REPLACEMENT XBOX AND THAT "HE WOULD TAKE CARE OF ME"

4 weeks went by, then 5 weeks, then 6 weeks all this time I was told Kyle was still working on my new XBOX, and I would be called when it was ready.

A full 2 months had passed so I went in again in person, and I could hear Tiffany talking to Kyle in the back, all I heard from Kyle was cursing, then Tiffany came out and told me that Kyle decided I would have to pay $100 for a new XBOX because I was 2 months out of warranty......

So I simply asked for my broken XBOX back, I could hear Kyle cursing in the back when Tiffany told him that, she told me to come back in 2 hours and it would be ready, so I did.

I was standing around in the lobby for about 10 minutes when Kyle came out and told me to stop standing around in the lobby and bothering them or he WOULD CALL THE POLICE!!!

I was pretty shocked, but I guess he was mad that I refused to spend any more money or something, so I left, I called 4 days later to see if I could go get it, and Tiffany said sure it's ready!

So I went to get it and noticed it was a completely different XBOX a really old one with no HDMI port or anything, it required a different power supply than the one I had, but Tiffany said that was all they would offer me because I had been COMING IN SO MUCH AND BOTHERING THEM, I WAS WAY OUT OF WARRANTY AND MY ORIGINAL XBOX WAS IN FAR WORSE SHAPE.

So I took it home and found a power supply for it and it DIDN'T EVEN TURN ON, I opened the case and the motherboard was COMPLETELY DESTROYED and looked like IT HAD BEEN BURNED...........And that was it,  the WORST EXPERIENCE AS A CUSTOMER I have ever had, I will NEVER go back, I'm out well over $300 and I have a nothing to show for it but a WORTHLESS XBOX.......AVOID THIS DOCTOR AT ALL COSTS!!!!!

WOW. That's all I can say. When I first went up to the console butcher, there was a man and his wife standing outside, ranting and raving. Claiming that he is trying to charge them 40$ even tho their warranty is still active. I honestly thought nothing of it.

Seeing as how Microsoft charges 120-130$ to repair and xbox not including the 3 week wait time, I thought it would be best to find a another avenue to repair my xbox. That is how I came to the  Console Butcher....
Biggest mistake.

http://www.ripoffreport.com/audio-electronics-shops/kyle-david-grant-the/kyle-david-grant-the-jax-conso-e5508.htm

My new signature^

[RiversideLoki]

Thanks Stephen. The only thing this couple deserves is a swift lesson in customer service. Their brother, Travis, who runs Console doctors in Gainesville seems to be doing all of their SEO and Internet marketing. What he fails (horribly) to realize is that the Internet never forgets.

If you need to fix your PS3 or Xbox, do some research. I've fixed several of my own using nothing more than a few minutes of google search an my oven. Reflowing your Xbox motherboard is easy. Ordering parts is easy. Don't get scammed by these folks.