BEWARE of Chicago Pizza!!!

[copperfiend]

I just don't see the Landing location being open for very long. An 18% service charge is absurd.

[another CP Server]

Update from the Slave Galley.

The restaurant has come up with a new policy.

It will no longer be charging an 18% 'gratuity', but will instead be charging an 18% 'service charge'.

This service charge will be for the privilege of the waterfront view, the multiple screens and the ambiance.

The servers will no longer be collecting any tips whatsoever, but will be paid a straight minimum wage paycheck.

What are these people thinking?

This isn't entirely true. There is no longer a mandated service charge of any kind. What is instead happening is servers don't see their credit card "service charges." Those charges people leave are for the company as the customers are paying for the pleasure of dining at Chicago Pizza and not for the server's service (ha).

So Stephen, there is no longer a mandatory tip required, but know that any and all credit card "tips" you leave are going to the company and not the server. Tip in cash or don't tip at all and save your money!!!

[buckethead]

Update from the Slave Galley.

The restaurant has come up with a new policy.

It will no longer be charging an 18% 'gratuity', but will instead be charging an 18% 'service charge'.

This service charge will be for the privilege of the waterfront view, the multiple screens and the ambiance.

The servers will no longer be collecting any tips whatsoever, but will be paid a straight minimum wage paycheck.

What are these people thinking?

This isn't entirely true. There is no longer a mandated service charge of any kind. What is instead happening is servers don't see their credit card "service charges." Those charges people leave are for the company as the customers are paying for the pleasure of dining at Chicago Pizza and not for the server's service (ha).

So Stephen, there is no longer a mandatory tip required, but know that any and all credit card "tips" you leave are going to the company and not the server. Tip in cash or don't tip at all and save your money!!!

That is even worse. I'm no huge fan of unions, but this is where a union should become involved.

That is an entirely underhanded tact.

If it costs more to do business at a certain location, the prices should be raised accordingly. If the product does not support the price point at a given location, so be it.

To take money clearly intended as tips for servers is oppressive, deceitful, and unpardonable.

[copperfiend]

Is that even legal?

[buckethead]

I googled the SEIU but boy oh boy.

I won't be referring anyone to that site!

[ChicagoPizza]

From: Your Friends at Chicago Pizza & Sports Grille

We read your feedback and we just wanted to let you know that we are listening and value your opinions. The automatic 15% gratuity has been removed from the checks. We’d like to apologize for any inconveniences and let you know that our customers’ satisfaction is very important to us!

Also wanted to let everyone know that we’ve got some great new drink specials and will be planning some exciting events in the near future! Look for Chicago Pizza’s website to come out shortly!! Come visit us at one of our locations listed below and let us take care of you!

Jacksonville Landing
Jacksonville Beaches
Baymeadows/Philips
Fleming Island (Coming Soon)

[BridgeTroll]

^^ Interesting...

[copperfiend]

This isn't entirely true. There is no longer a mandated service charge of any kind. What is instead happening is servers don't see their credit card "service charges." Those charges people leave are for the company as the customers are paying for the pleasure of dining at Chicago Pizza and not for the server's service (ha).

So Stephen, there is no longer a mandatory tip required, but know that any and all credit card "tips" you leave are going to the company and not the server. Tip in cash or don't tip at all and save your money!!!

I wonder if this could be explained.

[buckethead]

From: Your Friends at Chicago Pizza & Sports Grille

We read your feedback and we just wanted to let you know that we are listening and value your opinions. The automatic 15% gratuity has been removed from the checks. We’d like to apologize for any inconveniences and let you know that our customers’ satisfaction is very important to us!

Also wanted to let everyone know that we’ve got some great new drink specials and will be planning some exciting events in the near future! Look for Chicago Pizza’s website to come out shortly!! Come visit us at one of our locations listed below and let us take care of you!

Jacksonville Landing
Jacksonville Beaches
Baymeadows/Philips
Fleming Island (Coming Soon)

Fair enough. In tough times, people as well as businesses take new approaches to help bolster revenues.

It's good to see you guys recognize this was not the way to go.

[ChriswUfGator]

The Dept. of Revenue must have been listening too, either that or this pissed off enough people that they noticed a drop in sales. This is quite a 180-degree turn from the manager's hare-brained defensive rant on Channel 4 news...

[uptowngirl]

We went today, and had a great time-no extra surcharges.

[coredumped]

Had some Chicago Pizza recently and just wanted to confirm that they are NO LONGER ADDING THE GRATUITY. Also, we were not charged for our refills, but our server was new so maybe they didn't know.
The pizza was good, the service was horrible, abysmal. They employees just don't care, and reading some of the above comments it appears the management doesn't either.
More importantly, the place was absolutely dead. It was a football game day and with all the TV's you'd think the place would be packed, it wasn't.
Sadly, I won't return.
Now, how is fuddruckers coming along?

[Jerry Moran]

More importantly, the place was absolutely dead. It was a football game day and with all the TV's you'd think the place would be packed, it wasn't.

All football games, high school, college, and professional, destroy business for most non-sports oriented entertainment venues and retail.

I had to go the the Orange Park Sears to get a tool a few Sundays ago at 6:30 PM.  When I arrived, the mall parking lot was virtually empty.  "Oh crap, the mall closes at 6 PM on Sundays" I said to myself.  Not true.  The mall was open and Sears was empty.  I was the only customer in the tool department.  The Jaguars were playing.

High school football hurts on Fridays, college games on Saturdays, and professional games on Sundays.  These days are a great time to do your shopping, take a drive, or go to a restaurant that does not specialize in sports, wings, and beer.

Another unpopular opinion, but I am afraid it's true.  I have reservation books going back to 1983 to prove it, and it appears it's not just me.

[tufsu1]

More importantly, the place was absolutely dead. It was a football game day and with all the TV's you'd think the place would be packed, it wasn't.
Sadly, I won't return.

was this yesterday and did you go to the one at the Landing?  If so, there appeared to be a buch of peopple on the outside bar/paatio area watching football and enjoying a beautiful day....not too many places you can do both! 

[coredumped]

It was a saturday at the landing location.