CSX streamlining a boost for Norfolk Southern and trucking companies?

[thelakelander]

I'm not sure this is what Harrison had in mind....

CSX's efforts to streamline its operations have brought complaints from customers about deteriorating service. But the head of the railroad is blaming the problems on resistance to change within the company.

According to the federal Surface Transportation Board, the complaints include significantly slower and unpredictable transit times while loaded and empty cars sit idle for days. The problems have forced some shippers to reduce or stop production or find other transportation, it said.

Furthermore, equity research firm Cowen and Company reports that 80 percent of respondents to its survey have experienced service issues since Hunter Harrison took over as CSX president and CEO in March. Many have switched freight to Norfolk Southern railroad or to a trucker. Cowen also said the problems should be temporary.

The Surface Transportation Board met with members of the the railroad's senior staff last week and then sent a letter to Harrison urging him to fix the problems.

Full article: http://jacksonville.com/business/2017-08-01/harrison-s-changes-bring-slowdowns-and-complaints-csx

[spuwho]

Same thing happened at CP.

Things went to crap for 6 months while he sorted things out and after about a year it started to settle down.

He is having the same issues at CSX as he has done before. A huge dose of NIH and not on my watch attitude.

Eventually it will come around. Those cars laying around maybe because the shipper was late and under the new rules, the train leaves. No waiting.

Everyone loves it when the bus waits on you, but no one likes it when the bus leaves without you, even when you were late.