Downtown Parking Lots and the Customers Who Hate Them

[Metro Jacksonville]

Downtown Parking Lots and the Customers Who Hate Them



 If you answered  yes  to any of the four questions, your company may be engaged in what an article,  Companies And The Customers Who Hate Them  in the Harvard Business Review calls  adversarial value-extracting strategies. Not only do these company-centric methods anger consumers, it makes your customer base vulnerable to new, customer-centric companies. It costs 10 times as much to get a new customer as it does to retain an old one. So why not shave a few mil from that bloated ad budget and spend it on making your customer base happier? Your bottom line will thank you.

Full Article
http://www.metrojacksonville.com/content/view/442

[Pissed Off Parker]

How about making all the city property into free parking lots and getting rid of these bloodsuckers?