How to win a customer

[spuwho]

A frustrated ATT wireless customer shared his issues on Twitter. A convo started between TMO reps and ATT until the president of T-Mobile stepped in and won the deal.

Per Fast Company:

AT&T AND T-MOBILE SLUG IT OUT OVER A CUSTOMER ON TWITTER

If you're going to slug it out over a customer, you might as well do it in public, where the rest of us can sit back with some popcorn and enjoy the show.

On Wednesday afternoon, that's just what T-Mobile and AT&T did. Spoiler: T-Mobile won. Here's how it went:

Jay Rooney @RamblingRooney
Just found out that @tmobile doesn't charge extra for overseas data. What the hell am I still doing with @ATT?
2:04 PM - 26 Nov 2013 from Grapevine, TX, United States

A short while later, a T-Mobile customer service rep called Lisa responded with:



Then ATT found a snarky way in:



T-Mobile shoots back:



AT&T attempts to wave the white flag...



... when none other than T-Mobile CEO John Legere jumps into the fray:



And snatches away a customer right from under AT&T's nose:



Rooney's full convo with ATT and TMobile can be found here:

https://twitter.com/RamblingRooney/status/405411729749712896