SunRail Pulls Out and Away From Metro Jacksonville

[Metro Jacksonville]

SunRail Pulls Out and Away From Metro Jacksonville



Going to report on the Sunrail opening, Robert Mann gets more then he bargained for. A grandson rings in the new era with the Mayor of Debary, and a Sunrail official leaves him crying on the platform.

Read More: http://www.metrojacksonville.com/article/2014-may-sunrail-pulls-out-and-away-from-metro-jacksonville

[Noone]

WOW!

Visit?

[mtraininjax]

train from hell

That about sums it up. Sorry "Steve" was such an unfriendly person. Give people a wee bit of power, and all of a sudden, well, they're naming Jazz Festivals after themselves. You know the like!

[peestandingup]

Sounds like the right messages weren't relayed to the right people. Still, a professional would've gotten to the bottom of it instead of turning you away & not responding to messages/phone calls from the offices.

A real peach, this one. I personally hope word of this gets around & the douche nozzle in question ultimately gets fired.

[mtraininjax]

douche nozzle

+1, good one!

[spuwho]

Glad you got down there to see it off Ock. The grandson was definitely a bonus.

Me thinks all the media passes were handed out but not all used. But employee Steve had been given his orders thinking there would be a crowd.

Finally, didn't they change the operating rules after the Metrolink wreck the no operating employee can use a cell while a train is in service?

That might explain Steve ignoring the messages.

Hopefully we in Jax can learn from Sunrail and AAF for our future.

[Charles Hunter]

Get any pictures of "Steve"?  Would be great dart-board material.  Or, just to publicize how friendly he is.

In a few days, call the seemingly nice ladies, and see if there is any follow-up. 

[ralpho37]

So you're mad you couldn't ride a train even though you didn't have a ticket...?

[PeeJayEss]

So you're mad you couldn't ride a train even though you didn't have a ticket...?

That is kinda what I'm thinking. When did they give out these tickets to the media? It seems to me that calling two days out from the event is not a particularly long lead time. Sure, they could have gotten it done, but I don't think they deserve to be vilified for rejecting the request. Certainly some better communication between the person you talked to on the phone and the guy on-board would have been better, but this guy is simply following what he is told to do. He doesn't own the train or run the company. I don't blame him for not letting you on.

[Ocklawaha]

Only because they could have told me we wouldn't board when I called the first time, instead we were invited down with the caveat that 'everyone rides free for two weeks.' Almost everyone.

[mbwright]

This was great PR to show how great this is. What a wasted opportunity.

[mtraininjax]

Only because they could have told me we wouldn't board when I called the first time, instead we were invited down with the caveat that 'everyone rides free for two weeks.' Almost everyone.

+1 - I hate it when people screw up a great opportunity! Sorry 'bout it for you Ock. Truly a wasted opportunity!

[jaxlore]

That sucks but I tell you after doing a lot of interviews for shows and such back in the day, if your name is not on a list its a crap shoot as to weather you can talk your way in, no matter who says you'll be fine. That being said thanks for making the effort.

[jcjohnpaint]

Sorry for the experience.  Great story and pics none the less. 

[Kerry]

While the situation was unfortunate - thank goodness the railroad employees aren't checking their text messages while on the job because we all know how that usually turns out.