A frustrated ATT wireless customer shared his issues on Twitter. A convo started between TMO reps and ATT until the president of T-Mobile stepped in and won the deal.
Per Fast Company:
AT&T AND T-MOBILE SLUG IT OUT OVER A CUSTOMER ON TWITTER
If you're going to slug it out over a customer, you might as well do it in public, where the rest of us can sit back with some popcorn and enjoy the show.
On Wednesday afternoon, that's just what T-Mobile and AT&T did. Spoiler: T-Mobile won. Here's how it went:
Jay Rooney @RamblingRooney
Just found out that @tmobile doesn't charge extra for overseas data. What the hell am I still doing with @ATT?
2:04 PM - 26 Nov 2013 from Grapevine, TX, United States
A short while later, a T-Mobile customer service rep called Lisa responded with:
(http://f.fastcompany.net/multisite_files/fastcompany/imagecache/inline-large/inline/2013/11/3022462-inline-reply-1.jpg)
Then ATT found a snarky way in:
(http://a.fastcompany.net/multisite_files/fastcompany/imagecache/inline-large/inline/2013/11/3022462-inline-reply-2.jpg)
T-Mobile shoots back:
(http://b.fastcompany.net/multisite_files/fastcompany/imagecache/inline-large/inline/2013/11/3022462-inline-reply-3.jpg)
AT&T attempts to wave the white flag...
(http://c.fastcompany.net/multisite_files/fastcompany/imagecache/inline-large/inline/2013/11/3022462-inline-reply-4.jpg)
... when none other than T-Mobile CEO John Legere jumps into the fray:
(http://d.fastcompany.net/multisite_files/fastcompany/imagecache/inline-large/inline/2013/11/3022462-inline-reply-5.jpg)
And snatches away a customer right from under AT&T's nose:
(http://e.fastcompany.net/multisite_files/fastcompany/imagecache/inline-large/inline/2013/11/3022462-inline-reply-6.jpg)
Rooney's full convo with ATT and TMobile can be found here:
https://twitter.com/RamblingRooney/status/405411729749712896 (https://twitter.com/RamblingRooney/status/405411729749712896)